Idea Cellular Complaints & Reviews

Idea — service sms and subscriptions

sir, i am yogesh kumar. I have idea connection with no 91-[protected].i want to deactivate all service sms and subscriptions which is active on my phone...so plz deactivate it as soon as possible.....thx.

Idea — Refusal of giving payment slip

THe worker of idea office has reffuse to give me the payment slip of my bill and when i asked him why he said we dont do it and inspite of it he was giving me a offer to do flexi in which they dont give a payeee slip and saves the tax on it and put it into there own pocket resulting illegal income of the workers

the address of the office is
idea office sanjay palace near krishna travel point agra

Idea — sim Registration Fail

dear sir

am using my sim in abu dhabi as international Roaming (mumbai Mobile no.[protected]) i got the message yesterday that my sim registration fail .can you please solve my problem or what i will do from here,i already tell u that am in international roaming.

Thanks & Regards

intekhab khan
[protected] abu dhbai (UAE)
intekhabkhan.[protected]@gmail.com

Idea — registered failed in prepaid idea sim

sir,pls take my request and slve the poroblem...my phone number is [protected],it is showing that registered failed,and my balance is 34 rupees,validity till 12th Dec of 2012,pls do it sir,its urgent,pls pls pls plspls....thanking u sir

my sim services to the no [protected] are been stoped after the submission of documents . i was asked to submit the documents again after about 1 month on 01th jun 13 and i deposited the documents on 22th jun 13, at adakamaranahally makali post banglore idea showroom and after that on 31st jun13 my registration got failed . kindly help me getting information about it as i want the same no. again. I tried to contact idea showroom jalahally banglore but they refused to activate it... pls reply soon...


dileep kumar r

accept

I SHAILESH KANANI, HAD PURCHASED ONE IDEA NETSETTER ON 6-5-10 FOR MY WIRELESS INTERNET REQUIREMENT, AT THE TIME OF PURCHASE I ASKED THE RETAILER FOR THE DOWNLOAD SPEED OF THE IDEA NETSETTER AND HE TOLD ME THAT THE INTERNET DOWNLOAD SPEED OF IDEA NETSETTER IS 236.8/KBPS, AS THE IDEA COMPANY IS CLAIMING, SO I PURCHASED THE IDEA NETSETTER, BUT NOW ON ACTUAL USE OF THIS NETSETTER I FOUND ONLY INTERNET DOWNLOAD SPEED OF 40TO50/KBPS
REALESED BY IDEA'S MU7MBAI SERVER, SO, MY BUSINESS SUFFERS A LOT. AND NOBODY IS LITSENING MY COMPLAIN SO I DON'T KNOW THAT WHAT SHOULD I DO FOR THIS PROBLEME.
YOURS TRULY,
SHAILESH KANANI, MS SDN NO:[protected]. @ SIM NO:[protected]

Idea — balance direction

i have an idea number.i am download idea tv app on my number.but not subscribe any plan.but idea rajasthan dedecate my 150 rs from my balance for monthly plan.but i am not activate this plan,i told about this to costmer care.i want to refund my balance.

when i needs for talking . phone no recieve in customer end.like that gprs setting money dedction etc

Idea Cellular — Regarding Alert Service

Dear Sir,

Myself Lakhmir Singh. my Cell no. is [protected]. I am using idea no. since 5 years. but Last two month I am suffering from My Telephone Service provider i.e. IDEA .
They activate any services like Cricket Alert, Summer contest, Traffic alert etc (4 to 6 times in a month). last two month. When i am logging any complain against them they simply says that This service will activate from customer End not from our side. while real things are opposite. Now they are also Implemented Late fine charge due to no payment of Bills. first they told me that we will reduce your bills but now they are not agree to reduce my bills due to which i don't make any payment. still One service is also activate last 20 days. If i deactivate this alert then they will automatically activate another alert.
I don't know Why they are doing like this. It happen first time in 5 years.

Sir Kindly Give me appropriate Suggestion that What Should I Do Now??

My reference ID in customer Care is :

Cricket Alert: 96826478
Traffic Alert: 96770520, 76703913
Summer Contest: 96645308




Thanks & regards
Lakhmir Singh

Idea Cellular — deactivate traffic alert

hi
i hav connection of idea nd i m prepaid user..
i want to deativate traffic alert.
so plz tel me d ways.....

Idea Cellular — miss called

Trace Mobile Number
Dear Sir,

Please Trace This Mobile Number [protected] and [protected] and Please send by email His Adress & Other details coz I have many Missed calls from this Number

Thanking You,

Lawyer — My Number is issued to else......

Airtel Mobile service provider just issued my old mobile number to other person. I was Using that number since 2006 when I came to Delhi University for LL.M.. I assessed the authority they just involve in answering that i[censored]ser does not use his number company allot that number to other but how they can do that when i have taken my number on terms of Life Time validity at Rs.999.

DATE[protected]

GREETINGS!

HI MY NAME IS SANDEEP . TODAY I READ UR PROBLEM THAT WHAT IDEA COMPANY HAVE DONE WITH U.

I[censored] WANT GET ANSWER FROM ME THAT HOW TO RECTIFY THIS PROBLEM, FIRST OF ALL U HAVE TO TELL ME THAT FOLLOWING THINGS.VERY VERY VERY TRUELY
1. FROM WHERE HAVE PURCHASED THAT SIM NO.
2. WEATHER U RE THE ONLY ORIGINAL BUYER OF THAT VERY SIM OR NOT.
3.WEATHER U HAVE FILLED THE FORM WHILE PURCHASING THE SIM AND ALSO YOU HAVE SUBMITTED THE FORMILITY DOCUMENTS OR NOT.
4.AND TRULY WEATHER U GOTTED RECEIPT OF THAT SIM NO. WITH ITS WRAPER AND COVER IN WHICH SIM IS WRAPED AT THE TIME OF PURCHASING .
5.DURRATION FOR WHAT NO. OF TIME U HAVE USED IT.
6. NOW CURRENTLY WHERE IS THAT SIM WHEATHER IT IS IN UR POSESSION OR NOT.
FIRST OF ALL YOU SHOULD KNOW THAT U R INDIAN, MEANS I[censored] R INDIAN THEN FOR TRUTH U SHOULD FIGTH .OTHER WISE THESE TYPES OF COMPANIES WILL CONTINUE TO
SWINDLLING AND DECEIVING TO THE INDIAN PUBLIC ( BUT U CAN DO THIS ONLY I[censored] R THE ORIGINAL AND TRUE PURCHASER OF THAT VERY SIM ONLY )

NOW I AM GOING TO TELL U THAT WHAT TO DO ( BUT BE CAREFULL I[censored] ARE NOT THE ORIGINAL PURCHASER OF THAT SIM THEN U CAN'T CLAIM FOR IT).
IF THE COMPANY HAVE DONE SOME THING WRONG WITH U AND VOILATED THE TELECOMUNICATION RULES THEN THEY WILL HAVE TO PAY ( CASH COMPUNSATION ) FOR IT TO U.AND TO TAKE COMPUNSATION
U SHOULD CLAIM IF THEY HAVE BROKEN LAW .
ONLY U HAVE TO REGISTERED POLICE FIR COMPLAINT AGAINST IDEA COMPANY AND GET A RECEIPT OF IT FROM THE CONCERNING SUB INSPECTOR OF THE COCERNING STATION HOUSE MASTER. IF THERE IS ANY PROBLEM IN POLICE STATION THAT IS IF THERE IS NO BODY TO REGISTER UR COMPLAINT THEN ONLY IN THAT CONDITION U SHOULLD CONSULT
WITH ADVOCATE AND WITH CJM CHEIF JUDICIAL MEG.THROUGH THIS PROCEDURE NO ONE POLICE OFFICER CAN DISOBEY THE CJM ORDER AND U CAN REGISTER UR COMPLAINT AGAINST
COMPANY.
AFTER REGISTRING COMPLAINT, IN EVERY RESPECT THE COMPANY OFFICERS HAVE TO ANSWER IN FRONT OF LAW.AFTER THEN COMPANY WLL TAKE ACTION AGAINST THOSE DELIQENTS WHO HAVE DONE WRONG WITH U.AND AT THAT TIME WITH THE HELP O[censored]R ADVOCATE U CAN ALSO CLAIM FOR CASH COMPUNSATION AS U DESIRED FROM THE COMPANY AND ALSO U SHOULD TAKE THIS MATTER IN FORNT INDIAN PUBLIC THROUGH MEDIA, THERE ARE SO MANY CHANNELS, THE MEDIA IS THE CORRECT FORMULA TO RECTIFY ALL THESE TYPES OF PROBLEM, AND IN YOUR CLAIM IN FRONT OF COURT U SHOULD ALSO CLAIM THAT COMPANY SHOULD DISPLAY THE NAME OF THAT VERY PERSONS WHO ARE DLIQUENTS(GUILTY) IN THIS PROBLEM THROUGH MEDIA ASWELL AS NEWSPAPERS. BECASE IT IS THE NEGLIGENCY OF THAT VERY PERSONS WHO WAS WORKING AT THAT TIME, WHY THEY R NOT WORKING WITH OPEN EYES.IT MEANS COMPANY IS PAYING TO THEM FOR THIS TYPE WRONG WORK.
IN THIS WORLD THERE IS NO ONE WHO HAVE TIME TO COMPLAINT, THEN, WHY ALL PEOPLE R CHANTING THAT WE R INDIANS AND R VERY GOOD IN THIS COUNTRY, AND IT'S UPON U
THAT WHAT U WANT, THIS IS THE FIRST STEP I[censored] ARE TURE THEN WHY WE SHOULD SCAREING BUT I[censored] DO'NT WANT TO DO SOME THING, IT MEANS THE DAY WILL COME WHEN
EVERY INDIAN WILL BECOME JUST LIKE U AND THESE TYPES OF COMPANIES WILL SUPERCEED ON PUBLIC.
AND I[censored] ARE LAZZY OR U HAVE NO TIME OR THERE IS ANY PROBLEM, THEN U CAN ALSO DO ONE THING, U SHOULD ASK A QUESTION THAT IF MY IDEA CONNECTION IS IN WORKING CONDITION WHY IDEA HAVE REVOKED OR ROLLBACK MY SIM
CONNECTION WITHOUT HAVING THE PROIR PERMISSION FROM ME, AND U CAN ALSO ASK THAT UNDER WHICH RULES AND REGULAITIONS IDEA HAVE ROLLBACK MY MOBILE CONNECTION, FORM THE MD OF IDEA (ADITYA BIRLA GROUP)THROUGH RIGHT TO INFORMATION ACT, THIS IS THE MOST POWERFULL ACT IN INDIA, THEN WITH HELP OF THIS ACT U COME TO KNOW THAT WHO IS GUILTY .

Dear sir

Today i complent to your custmer care service boy he talking arragontly and he is alos do disconect the idea complent number hence i will request to kindly give good answer and you talk with your boy



Thanking your
your faithfully
RUPESH KUMAR
M. NO [protected]

Today i complent to your custmer care service boy he talking arragontly and he is alos do disconect the idea complent number hence i will request to kindly give good answer and you talk with your boy



Thanking your
your faithfully
RUPESH KUMAR
M. NO [protected]

DearSir

I have complain regarding Idea customer service provider and customer care. I am from Delhi.I have a prepaid connection of Idea No. - [protected].
Due to personnel reason i wanted to deactivate the daily cricket pack service and paanch ka dum2 contest and i verbal communication to our nearest customer service centre.
I don’t activate the above service and active the above service automatically and deduct the amount of the above service. we are totally disappointed with idea's service and would like to tell everyone please dont take connection of idea as these people have not given proper training how to treat customers.
i want to request you to please give priority and preference to this complaint and please give us solution

please if you are really solving complaints please look in to matter first and solve this problem .as we got frustreted with there behavior .waiting for ur reply.

thanking you
Mohinder singh

Dear sir,

I am a user of idea celluar service . I ahve a complaint on the cuomer care service idea is providing. On 21st Nov 09 at 7:30 Pm i called the customer care number 12345 to deactive my dialer tone which has got activeted with out my knowledge. First I spoke to one of the execuitive Ms.Varalakshmi, she started arguing that I have not followed the procedure properly. The way the execuite was speaking it made me frustated and said to esclate the call, then one floor supervisor Mr. Amzad took the call he also said the same thing no difference in the langage as well the resolution. Again I myself tried through IVR once again at 9PM on 21st nov.2009. I waited till 22ndt.nov.2009 11Am but it has not got deactived. Then I called the customer care survice on 22nd nov 2009 at 11:05Am then one Mr.Venu attended the call the same routine story they said but as a customer I have not got the resultion. I was trying to escalate the execuitive that I have followed the procedure what ever your IVR was telling again execuitive is saying that you have not followed the correct procedure. Finally one Mr. Ranjith said that he will get the result for my problem by 24hrs but I dont know how he neither raised a complaint . Actulay I want to talk to a Mager or the quality person who was training the team to give customer satisfation where they have failed.

Please do the needful.

Regards,
Greeshma

Dear sir,

I am a user of idea celluar service [protected] . I have a complaint on the cuomer care service idea is providing. On 21st Nov 09 at 7:30 Pm i called the customer care number 12345 to deactive my dialer tone which has got activeted with out my knowledge. First I spoke to one of the execuitive Ms.Varalakshmi, she started arguing that I have not followed the procedure properly. The way the execuite was speaking it made me frustated and said to esclate the call, then one floor supervisor Mr. Amzad took the call he also said the same thing no difference in the langage as well the resolution. Again I myself tried through IVR once again at 9PM on 21st nov.2009. I waited till 22ndt.nov.2009 11Am but it has not got deactived. Then I called the customer care survice on 22nd nov 2009 at 11:05Am then one Mr.Venu attended the call the same routine story they said but as a customer I have not got the resultion. I was trying to escalate the execuitive that I have followed the procedure what ever your IVR was telling again execuitive is saying that you have not followed the correct procedure. Finally one Mr. Ranjith said that he will get the result for my problem by 24hrs but I dont know how he neither raised a complaint . Actulay I want to talk to a Mager or the quality person who was training the team to give customer satisfation where they have failed.

Please do the needful.

Regards,
Greeshma
[protected]

my idea no. [protected]. IZ-53030 unnecessary sending messages to me and disturbing. why IZ-53030 sending messages to me. If hereinafter not stopped I will go for justice in the Comsumer Court. Kindly taken a note of it.


[protected]

my idea no [protected]. IZ-55456 sending unnecessary messages. and disturbing to me. Stop this. unless I will go in the Consumer Court. Please stop sending messages.

[protected]

idea coustumar care service is bad and it' providers are dogs and . I[censored] want know that why i saying dis? Call me. my no. Is [protected]

i had taken card on 16th of nov 2009 from global network in ladewadi bhosari and i requested them to add on that new car no-[protected] on my old no [protected] the card is on name of mr.rajendra gore, my father. there are two months left but they havent did it. whenever i called they speak arrogantly. they are always give nonsense answer to me.
and from last two months 20 rs charges are added in my bill of some music which is not activated by me so revese that amount

dear sir,
idea customer care service is so poor.you are continuously deducting my money from my account.so i request u to take appropriate action against it stop this inconvinience service.
i am using your service from last 1 year and if this problem will not stop then i will discard my sim card and i'll also tell my frnds not to use idea sim.
hope u will understand my problem and don't force me to take any action against your service.

my mobile no. is [protected], [protected], [protected]

My mobile number is [protected] and i am getting the cricket alerts everyday without being subscribing for it. I don't know who has activated it without my knowledge when I have given clear instruction not to activate any such SMS for me.

When I called up at cusotmer care the somebody told me that this is compaint number and we can not de-activate the sevice you need to call 12345. But when I dialled 12345... there's no one to answer the quetion...

Please deactivate these messages as soon as possible otherwise I will launch a complaint at consumer forum

my name is ajeet shahi my mobile no is [protected](model sony xperia x1) i hv face lots of problem against idea mobile tv last one month so plz resolve my problem




(ajeet shahi)

in spite of paying my moble bills regularly, idea has been barring my service... this is ridiculous...then FIRST i called 198...tell my complaint...then after narrating the whole story they ask me to call 12345... which is again useless... can anyone tell me wer do i call exactly?

I took my idea sim for my daughter a week before. I submited my documents in time but still without any early information they barred my number. The fault was their. I was promoised that they will activate my sim by today. All the promises were fake. My daughter was waiting for her interview calls and she have suffer'd great personal loss. my number is [protected].
Kindly, help me to know what we can do. WITHOUT ANY FAULT OF OUR WHY WE HAVE TO SUFFER?
My e-mail id is [protected]@yahoo.com.

Dear Sir/ Mam
I am Ashish Kumar from Roorkee, Disst- Haridwar. actually I does use idea number but now i am facing problem from 6 month regarding balance. When i does recharge after within 1-2 minute cut balance my mobile. when i have do call customer care, they says me that you have activate service on your mobile, while i does not activate any service my mobile, but i said that now i am not want any service on my mobile please you off all service on my number, they says me that now your balance never cut. but now i have recharge Rs 20 but now same condition is applicable on my mobile. Now I want not any service on my mobile number, My number is [protected].

I had submitted my document for MNP from idea to airtel on 5th Feb and it was rejected due to porting code doesnot match. Again I submt it on 8th Feb now this time code was correct but still on 15th there is message from idea that porting code does not match and on sunday 20th there is message from idea that your MNP is in process. On 24th message comes that request rejected by donor due to : There are subsisting contractual obligations from the subscriber agreement. In the mean time I had cleared all the dues of idea bill and it is showing in negative. Now pls tell where and what is the problem as I am suffring from this problem last 15 days. Pls send my confirmation earliest.

My name is pankaj singhal form Rajasthan. My idea no is [protected] from last 6 yr...Today my balance is detect..When I talk customer care operator he told a region (internet use), ...by do not intimate or notified me.
Today my sum 41 plane also removed evening 5 o’clock….what is this, I think each plan have to removed 12:00 pm

When I call customer care then I can’t get any response……plzz help me what can I do…plzz doing something for me otherwise I will MNP in another operate…nd suggest all frnds nd relative….plzzz

myself virendra,
using idea postpaid no [protected] this no dailler tone is not support to bsnl and rim, i am complaind to custmer care no. [protected], and registerd the complain but co. staff is not solv my problem . co. staff bihivave very bad. comlain pending bifore one week.

now we reuest you pl. solv my problem.
virendra pal 125 durga nagar
indore
[protected]
virendra.[protected]@yahoo.in

I have made a request for activation of dialar tone on 5th Dec but still it is not activated. also Idea already dedected 30Rs on same day. then i have talked with cuatomer care they said it'll start ASAP.

Kindly take some action on urgent basis.

Dear Customer,

We would request you to kindly provide us; with your ten digit Idea mobile number for further assistance.

Regards,
Idea Cellular

Hi,
i am pankaj goswami from almora.i had bought the idea datacard 3 of feb.but this is not working properly.the main problem is the speed of it n the another thing is that it have i cost in it's recharge but low quality.please consider me.

I have a data card [protected], I want to register on my account so that i can know my account status & bill pay thr. internet but still i have not receiving my login password due to non working sms on my data card. Pls. do needful & guide me.

regards,

Krishna Kant Upadhyay
mob. [protected]

idea data card is very very very poof line.

Idea — plan not changed

I have called idea customer care executive two weeks back and asked them to change my postpaid plan to 'New Super Saver 350' . executive named 'mohit' agreed me that he will update my plan to the requested one. after two days i got an sms saying that your service has been updated. Now i got my new bill on which they charged the call rate as per the old plan. today i called one executive and his name was also mohit and asked him about the present plan he says that i have the old plan combo 249.

why should we call this idea care and pay for the call and do nothing what they promised?

I need the bill to be revised as per the new plan and sent it to me and new plan activated asap. Please look on this matter and take necessary action.

my number is [protected]

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and alternate contact number.

Regards,
Idea Cellular