[Resolved] Idea Prepaid Cellular — Idea - Stopping of services without intimation | |||
I have changed my network from DOCOMO to IDEA using number portability option last month and I have taken new Idea sim from Mothinagar Idea Show room by submitting all my address proof docs (Adhar Card copy and PAN card copy). My service is activated by IDEA customer care by calling to my mobile, and conformed my Address with the submitted documents at the time. I used to been getting calls till 29th May 2013. On 30th May my services were stopped without any sms,call from Idea. When I contacted customer care I was informed that I am not using my number from last 45 days, so they stopping the service. Its my regular personal phone which I am using from the last 6 years. I ask them for call records. They said they dont have any call records on my number. I ask them how this could happen to a customer, their response was so bad and saying your sim is not going to activate do what ever you want to do you can do. The answer is very rude.When I asked him about intimation of deactivation from operator the executive said that no intimation is done by company in this case. When I asked him to log complaint he refused me by saying that complaint cannot be logged in this case. And I ask him to transfer the call to his senior.After sometime call was disconnected & no complaint was logged. I did not made any request for same & services were stopped from operator end. This type of issue has also been observed previously. Please help me regarding. This my personal number which I am using from the past 6 years. This IDEA is troubling me to continue with my number. My Disconnected Moblie number : [protected] Operator : IDEA PREPAID CELLULAR Circle : ANDHRA PRADESH Customer Name : Madhu Vemuri, Hyderabad, Mothinagar-500018 Alternate number : [protected] Maid Id : [protected]@gmail.com Was this information helpful? | |||
Aug 26, 2016 Complaint marked as Resolved Verified Support Mar 26, 2012 Idea Cellular Customer Care's response Dear Sir, We wish to inform you that your complaint for wrong deduction related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same till.24th March 2012. Regards, Ideacellular | |||
 32 Comments | |||
Comments
imei num
i am gowtham, i using [protected] NO, but its barred now, what will i do for continuity of this no, please help as fast as possible
Dear Sir,
This is to inform you that by mistake activate missing call alert in my mobile.
Plz arrange to stop them.
My Mobile no.[protected]
Ajay Kumar Mishra
This is to inform you that by mistake activate missing call alert in my mobile.
Plz arrange to stop them.
My Mobile no.[protected]
Ajay Kumar Mishra
Idea Cellular — Services stopped even after doc submission
I have taken a Idea prepaid connection (Phone No.[protected]) from Phalak Mobiles, NIBM road. I submiited the documents twice within a month at the shop Phalak Mobiles and still I got a message from Idea that documents are not there so we are barring your service. Voter ID xerox and photos were submitted and this may be misused to get another connection without my knowing if it has not been submitted. I called up Idea main office and went to local office. They say they cannot do anything and I need to resubmit in main office the documents . where didi my documents go? the shop says they have given the documents.Idea Cellular — actiavting the service without giving any intemation
HiI am a idea user from a long time.. My No. [protected]. I am having many problems with idea As if from a month the service of idea is been getting worse. They are been activating the services without giving me any Intimations. 1) Miss Call Alerts. 2) cricket alert 3) dailer tune... idea don't even care to intimate me to for activation of my Value added services Why is it so????
i mean what pathetic is this without my concern u guys are activating my service I mean what is this... I am not a fool to pay the many for everytime i don't this thing to be repeated again.. whenver i called to cust care executives they just tell that"mam apne actiavte kiya.. hum isme kuch nahi kar sakte' even if i call immediately they say that agar apne jaldi call kiya hota to hum refund kar sakte,, now we are helpless... i don't want to repeat it again if this hapen again i'll straight away do MNP.. hope il get positive reply from your end..
idea mobile prepaid — stop services
dear .sir /madam ,this is in reference to my prepaid mobile number [protected] .i have submitted my relevent id proof document twice in your idea office ( Bhoomoi Communication, Bharuch ) as were demanded by you through sms and voice message and it was stopped the my all services from two days so Kindly look it into on priority base and oblige me .Idea Prepaid — regarding
i have been deducting unknown amount from my cell no [protected], for the service which I'm not aware of the not activated also. requested the same stopped at the earleast. and the deducted amount also be refunded at the earleast Dear Sir,
We wish to inform you that your complaint for wrong deduction related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same till.24th March 2012.
Regards,
Ideacellular
We wish to inform you that your complaint for wrong deduction related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same till.24th March 2012.
Regards,
Ideacellular
Dear Customer,
We regret to inform you that your number has been permanently disconnected due to non usage. Thus we suggest you to go for new Idea sim. For further assistance, kindly contact to our Idea customer care helpline.
Regards
Idea Cellular
We regret to inform you that your number has been permanently disconnected due to non usage. Thus we suggest you to go for new Idea sim. For further assistance, kindly contact to our Idea customer care helpline.
Regards
Idea Cellular
This is ridicules. As I said I am using this number. I used get on 29 the evening. How can you say that this is permanently disconnected. I as the per some sources said you are going to give this number to someone else? I have been using from the past 6 years. Unnecessarily I changed my network to idea. It this the way u treat customers. How can u disable my number which I am using. I got all the call lists from my friends to whom I called on last week. I will complaint against IDEA in Consumer forum.
-Madhu
-Madhu
Dear Customer,
We wish to inform you that the services for your Idea number has been activated on dated 03/06/2013. For further assistance, kindly contact to our Idea customer care helpline.
Regards,
Idea Cellular
We wish to inform you that the services for your Idea number has been activated on dated 03/06/2013. For further assistance, kindly contact to our Idea customer care helpline.
Regards,
Idea Cellular
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Idea — disconnect of my prepaid number
i have a sim of idea whose number is [protected]. which is disconnected by compony.........without any telling me..................i want to know what was the reason behind that............plz call me at [protected] and mail me at [protected]@yahoo.com................and start my number as soon as possiblegautam marwaha