[Resolved]  Idea Telecommunications — Network Problem

Idea Telecommunications — Excess Bill Fault in Billing system

To: Whomsoever It May Concern

I am an Idea Net Setter user my phone number is [protected] i have
been using your service since like 1 month initially when i got my first bill it was for Rs 106 wherein in my first bill the credit limit
given was Rs 1000 later on when was the credit limit increased? I was
never notified for this earlier during my course o[censored]se.
The next thing i want to bring to your notice is my bill dated
23/05/2011 as given on my email is for about Rs12,000 approx i haven't
used so much of internet i am sure there are some problems in
billing system so i would please like to check you over this and
revert back as soon as possible. if you could respond me back on [protected] as early
as possible i wouldn't do it.
Also 3G plans for various other services have unlimited usage packages
i think you should have come up with an unlimited package i would have
had always opted for the unlimited usage plan the plan which i have
been using was 600rs rental with 1 GB free usage.
I cannot pay a sum of Rs 12,000 for internet usage for just 10-15 days
is this what your billing system says? i seriously fail to understand
what Idea as a network manager works on.

I look forward for a serious action on this this was probably one of
the most poor experience regarding any service in my whole lifetime.


Looking forward for your call and immediate remedies towards this

Thanking You,
Naval Zamwar

Dear Customer,

We wish to inform you that your complaint for Coverage related issue has already been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular