[Resolved] IFB Dishwasher — poor customer service

[Resolved] IFB Dishwasher — poor customer service

C C.Dharmaraj from Chennai, Tamil Nadu

IFB and other companies that manufacture and sell dishwashers in India refuse to stock their detergents and other items necessary for usage of the machine in the open market. They require customers to log in a request and purchase such items directly from them. Unfortunately once the machine is sold, there is an apathy towards customer service. In my case - IFB Neptune dishwasher, I have been requesting for detergent for the past two months and have been promised delivery within a day, within an hour etc with 100% guarantees. I am yet to get anything from them. I have taken to using Pril liquid detergent in the machine! I would not recommend anybody to purchase from IFB as although the product seems to be good, I am unable to use it as their service is abysmal. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
3 Comments	Share
Submit Close

Related IFB Industries reviews

View all 6868 IFB Industries Reviews

Comments

asj2109

from Belgaum, Karnataka

IFB INDIA / Dishwasher — poor SErvice

I have IFB make Neptune model dish washer which is under AMC. From sept 14th the machine is not working and it is not repaired. After lodging the complaint service engineer came and took the machine for repair for which I paid transportation charges of Rs.1300 and after constant followup the machine was brought back without any repair from then till now they are dodging and the machine is not repaired. I wanted to complain this to some top person in the company but there is no access to them

ramaseshan

from Chennai, Tamil Nadu

My IFB neptune model dishwasher is having some technical problem and the same was registered wide no.5626341 on 27.12.10. Till date no response from your service department.

In fact I was adviced by your 24hrs customer care center to contact Mt. Ajithkumar of amanjikarai office. The response from him is worst. i am sending this mail today on 30.12.10 at 6.05p.m.

your advice in this regards

My machine is purchased in this year may2010 only

contact no.[protected]

your advice in this regards

P. Sudanthiranathan

from Chennai, Tamil Nadu, Villivakkam, Tamil Nadu

purchase IFB dish wash Neptune in August 2011. Ordered for salt and rinse aid on[protected] and reminded on[protected] but so far nobody turned up i.e. very poor service. service centre address. Classic enterprises, Old no. 28 new no. 54 kumarasamy st., perambur, chennai 600 011. ph. no.
25511001 and 25511005 and email [protected]@airtelmail.in and rediffmail.com. For the above reasons only ie. very poor by the service centre its not going very fast. Hope u will do the need full

P. Sudanthiranathan
Cell No. [protected]
mail id [protected]@yahoo.co.in