[Resolved]  IFB Dishwasher — company supplied faulty dishwasher machine and refuses to replace

dishwasher — short circuit in dishwasher

sir,
while my machine was running yesterday smoke was seen with some sound and machine was switched off immediatly.

IFB Dish Washer — company refuses to replace faulty diswasher

>>>> Dear .mr pawan
>>>>
>>>> It is with great anguish and pain that we write this mail to
>>>> complain of the pathetic service and product quality of ifb
>>>> dishwasher
>>>>
>>>> My dad S umapathy had purchased a dish washer a year back and ever
>>>> since that time we have been speaking to your service centre for
>>>> one problem or the other and they have tried all trial and error
>>>> techniques in the world
>>>>
>>>> Last 9 months all your service staff have come and gone _replaced
>>>> circuit boards and what not but to no avail
>>>>
>>>> In fact your service staff clearly said replacement is the only
>>>> solution for this problem
>>>>
>>>> But inspite of my dad following up with krishnamoorty he is not
>>>> replacing tjhe machine and he says some reason or the other which
>>>> is absolutely not convincing
>>>>
>>>> I would request to pls look into the matter asap and replace the
>>>> machine without putting us to more stress.
>>>>
>>>> Awaiting your revert today on this

regds
arun


_______________________________________________________________________________

it is interesting to see how the company is totally ignorant to the complaints of the customer ......pls see belwo the mail chain till date

Dear Mr krishnamoorthy,

As discussed on telecom just a few minutes back , Your person has come and viewed for himself that the problem is not yet resolved and he can confirm that the wash quality is far below expectations.

I would sincerely hope that at least now you will help us by doing a replacement of the machine with new machine and solve our complaints .

Expecting your reply / call by 4 pm

Regds
Arun
[protected]



-----Original Message-----
From: KRISHNA MOORTHY [mailto:[protected]@ifbglobal.com]
Sent: Monday, February 15, 2010 6:29 PM
To: Arun Umapathy
Cc: [protected]@ifbglobal.com; [protected]@ifbglobal.com; [protected]@ifbglobal.com
Subject: Re: Problems in IFB dishwahser ever since we bought- urgent

Dear Mr Arun,

Prior to receiving this message, our Engineer Mr Srinivasan had spoken to your father mr Umapathy to make a courtesy visit to your home and take feedback on the machine's performance.

However your father told him that there is no vessels left for the day for washing, hence asked Mr Srinivasan to come tomorrow. In the mean time we have received your mail, which sounds different from the discussion of my engineer with your father.

Still pl let us know the convenient time for tomorrow, so that our engineer Mr Srinivasan can visit your father's home.

Awaiting your reply.

With Regards,

B Krishnamoorthy
Regional Service Manager- Southern Region IFB Industries Ltd, Home Appliances Division.

----- Original Message -----
From: "Arun Umapathy" <[protected]@infosys.com>
To: <[protected]@ifbglobal.com>
Cc: <[protected]@ifbglobal.com>; <[protected]@ifbglobal.com>; <[protected]@ifbglobal.com>
Sent: Monday, February 15, 2010 5:12 PM
Subject: RE: Problems in IFB dishwahser ever since we bought- urgent


> Dear Mr Negi / all,
>
> Based on your assurance we have been patient and have tried using the
> machine for the last 18 days , but to be honest the quality is still
> the same and absolutely the same which is - the washing quality is
> very bad and all utensils have to be washed again ...we did not buy a
> dishwasher to clean things ourselves sir
>
> Hence given the above , I think now you should be fair enough to
> replace the machine with a new piece and give us some peace of mind
>
> Awaiting your prompt action now at aleast
>
> Regds
> Arun
>
> -----Original Message-----
> From: Arun Umapathy
> Sent: Saturday, January 30, 2010 1:10 PM
> To: '[protected]@ifbglobal.com'
> Cc: '[protected]@ifbglobal.com'; '[protected]@ifbglobal.com';
> '[protected]@ifbglobal.com'
> Subject: Re: Problems in IFB dishwahser ever since we bought
>
> Dear krishnamoorthy
>
> Pls chk with .Mr negi on this and he has committed to the same
>
> I sincerely hope IFB sticks to commitments made
>
>
> Regds
> Arun
> Sent from PDA (ignore typo errors)
>
> ----- Original Message -----
> From: KRISHNA MOORTHY <[protected]@ifbglobal.com>
> To: Arun Umapathy
> Cc: [protected]@ifbglobal.com <[protected]@ifbglobal.com>;
> [protected]@ifbglobal.com <[protected]@ifbglobal.com>;
> [protected]@ifbglobal.com <[protected]@ifbglobal.com>
> Sent: Sat Jan 30 13:06:34 2010
> Subject: Re: Problems in IFB dishwahser ever since we bought
>
> Dear Mr Arun,
>
> In any of our communications we have not assured about replacement of
> machine. Bcz replacement is not the solution.
>
> Regards
> Krishnamoorthy.
>
> ----- Original Message -----
> From: "Arun Umapathy" <[protected]@infosys.com>
> To: <[protected]@ifbglobal.com>
> Cc: <[protected]@ifbglobal.com>; <[protected]@ifbglobal.com>;
> <[protected]@ifbglobal.com>
> Sent: Saturday, January 30, 2010 1:01 PM
> Subject: Re: Problems in IFB dishwahser ever since we bought
>
>
>>I will go by Mr negis commitment and we will use the machine as
>>suggested by you for another 15 days
>>
>> Post that if the problems persists as promised by mr negi pls replace
>> the machine and pls do not come up with any more excuses
>>
>> The last 9 months is horrible enough
>>
>>
>> Regds
>> Arun
>> Sent from PDA (ignore typo errors)
>>
>> ----- Original Message -----
>> From: KRISHNA MOORTHY <[protected]@ifbglobal.com>
>> To: Arun Umapathy
>> Cc: [protected]@ifbglobal.com <[protected]@ifbglobal.com>;
>> [protected]@ifbglobal.com <[protected]@ifbglobal.com>; KAMALAKKANNAN
>> <[protected]@ifbglobal.com>
>> Sent: Sat Jan 30 12:46:30 2010
>> Subject: Re: Problems in IFB dishwahser ever since we bought
>>
>> Dear Mr Arun,
>>
>> This refers to our telecon what we had today and my discussions which
>> had with your father Mr Umapathy in the last 2-3 days.
>>
>> We had deputed our senior most engineer to your father's residence in
>> this week, for inspection of machine. During our inspection we found
>> that ordinary salt (used for cooking ) has been used in the machine
>> which is not recommended. We have a special salt for our dishwashers,
>> which are being supplied to customers on demand. This is a consumable
>> item, which need to replinished regularly. The purpose of the special
>> salt is to soften the water to the recommended level and achieve best
>> wash quality. This has been clearly illustrated in our user manual
>> also and clearly explained not to use common salt ( Pl ref page no
>> 9).
>>
>> However during our discussion with you and your father you said usage
>> of salt should be left to the customer's choice, which is technically
>> not correct. Since the local cooking salt has been used in your
>> machine, it affects the wash quality also.
>>
>> 2 days back our engineer visited your house removed the old salt, and
>> filled with our recommended salt. However the residues left in the
>> machine due to usage of common salt need to go out thru regular
>> usage hence we requested
>> your father to use the machine for 15 cycles and by the time the new
>> salt
>> will come into active role. I am sure you would be able to
>> understand this.
>>
>> Still if you expect immediate solution, as the alternative we can
>> lift the machine from your place and inspect the water softeneing
>> unit, to evaluate is there any damage to the unit due to the usage of
>> common salt .
>>
>> Pl revert with your choice and accordingly we can do the needful.
>>
>> Regards
>> B Krishnamoorthy,
>> Regional Service Manager,
>> IFB Industries Ltd.
>>
>> Note : Subsequent to your last mail my Branch Service Manager Mr
>> Kamalakannan had also spoken to your father offered the solutions
>> which i have mentioned in my above mail. I understand your father
>> wanted to observe the performance till next monday / Tuesday and take
>> a call.
>>
>>
>> ----- Original Message -----
>> From: "Arun Umapathy" <[protected]@infosys.com>
>> To: <[protected]@ifbglobal.com>; <[protected]@ifbglobal.com>
>> Cc: <[protected]@ifbglobal.com>
>> Sent: Saturday, January 30, 2010 12:08 PM
>> Subject: Re: Problems in IFB dishwahser ever since we bought
>>
>>
>>> Dear mr negi
>>>
>>> As assured by you we will use the machine for another 15 days . If
>>> the problem is still not resolved -i hope you will stick to your
>>> commitment of replacing the machine
>>>
>>>
>>>
>>>
>>>
>>> Regds
>>> Arun
>>> Sent from PDA (ignore typo errors)
>>>
>>> ----- Original Message -----
>>> From: Arun Umapathy
>>> To: '[protected]@ifbglobal.com' <[protected]@ifbglobal.com>;
>>> '[protected]@ifbglobal.com' <[protected]@ifbglobal.com>
>>> Cc: '[protected]@ifbglobal.com' <[protected]@ifbglobal.com>
>>> Sent: Sat Jan 30 10:44:48 2010
>>> Subject: Re: Problems in IFB dishwahser ever since we bought
>>>
>>> Dear Mr negi
>>>
>>> Thanks for your prompt reply
>>>
>>> But you are not mentioning what immediate action means??
>>>
>>> Is it replacement of machine ? When can we expect the replacement of
>>> the same
>>>
>>> We definitley do not want to see another serviceman at our doorsteps
>>>
>>> Request you to clarify
>>>
>>>
>>> Regds
>>> Arun
>>> Sent from PDA (ignore typo errors)
>>>
>>> ----- Original Message -----
>>> From: A.S. Negi <[protected]@ifbglobal.com>
>>> To: Arun Umapathy; [protected]@ifbglobal.com
>>> <[protected]@ifbglobal.com>
>>> Cc: pawan <[protected]@ifbglobal.com>
>>> Sent: Sat Jan 30 10:37:35 2010
>>> Subject: Re: Problems in IFB dishwahser ever since we bought
>>>
>>> Dear Mr Umapathy
>>>
>>> Thanks for the mail
>>>
>>> We have advised Mr Krishnamorthy to take immediate action
>>>
>>>
>>> Thanking you and assuring our best services at all the times
>>>
>>>
>>> Regards
>>>
>>> A.S.Negi
>>>
>>> Vice-President -Service
>>>
>>> IFB Industries Ltd
>>>
>>> Goa
>>>
>>>
>>> ----- Original Message -----
>>> From: "Arun Umapathy" <[protected]@infosys.com>
>>> To: <[protected]@ifbglobal.com>; <[protected]@ifbglobal.com>
>>> Sent: Saturday, January 30, 2010 10:02 AM
>>> Subject: Fw: Problems in IFB dishwahser ever since we bought
>>>
>>>
>>>> Dear mr negi
>>>>
>>>>
>>>> I got ur mail I'd with great persuasion from mr krishnamoorthy
>>>>
>>>> I hope you will resolve the problem with the simple solution of
>>>> replacement of machine as I think 9 months is more than enough time
>>>> to experiment and try solutions on a hapless customer
>>>>
>>>> You can reach me on [protected]
>>>>
>>>> Regds
>>>> Arun
>>>> Sent from PDA (ignore typo errors)
>>>>
>>>> ----- Original Message -----
>>>> From: Arun Umapathy
>>>> To: '[protected]@ifbglobal.com' <[protected]@ifbglobal.com>
>>>> Sent: Sat Jan 30 09:57:58 2010
>>>> Subject: Problems in IFB dishwahser ever since we bought
>>>>
>>>> Dear .mr pawan
>>>>
>>>> It is with great anguish and pain that we write this mail to
>>>> complain of the pathetic service and product quality of ifb
>>>> dishwasher
>>>>
>>>> My dad S umapathy had purchased a dish washer a year back and ever
>>>> since that time we have been speaking to your service centre for
>>>> one problem or the other and they have tried all trial and error
>>>> techniques in the world
>>>>
>>>> Last 9 months all your service staff have come and gone _replaced
>>>> circuit boards and what not but to no avail
>>>>
>>>> In fact your service staff clearly said replacement is the only
>>>> solution for this problem
>>>>
>>>> But inspite of my dad following up with krishnamoorty he is not
>>>> replacing tjhe machine and he says some reason or the other which
>>>> is absolutely not convincing
>>>>
>>>> I would request to pls look into the matter asap and replace the
>>>> machine without putting us to more stress.
>>>>
>>>> Awaiting your revert today on this
>>>>
>>>> You can call me on [protected]
>>>>
>>>> Regds
>>>> Arun
>>>> Sent from PDA (ignore typo errors)

I had purchased your product dishwasher on 29.12.2009 but installed only on 27.01.2010. The panel board in the machine has been replaced four times within this short term. The date of change of panel boards are on 26.06.2010 (twice) and 24.08.2010 (twice). The problem faced on these two times has again occurred now. We are not satisfied with your product and within the short time our machine has been repaired by your untrained engineers and it has not been fitted in the same condition as it was in the time of purchased. So we can't offered to use this product any more. So we want a replacement of this machine immediately within 24 hours. We want your feed back immediately.

This regarding my IFB washig machine, which has a problem and not being resolved by your service team.

The table top started cracking which indicates poor material / poor workmanship. In view of this why the customer should pay for the defects caused arising out of manufacturing.

Request you to please help.


Regards

RP Sinha
[protected]

Dear Mr Nevi

It is with great anguish and pain that we write this mail to complain of the pathetic service and product quality of IFB Washing machine

I am suffering from last 2 days but still I have not receive any call from your service center or from service center technician, today morning 10.30 also discuss with your Delhi in charge Mr Raman ( [protected]) but interesting feedback I got from him. Just receive my call and reply your call will close by today EOD without note any complain number and details .no ways I have also share my complain by SMS to him, hope he will read my sms and close my complain today

Now I have try to Mr raman 2 times but they are not picking my phone and I need to repair my machine today

Customer ID[protected]
Ticket no[protected]

Dear Mr Negi and all IFB support team

Thanks for resolve my issue

now my WM is working properly and i have also receive a bookey today at my home

Thanks for your valuable support

Regards
Rudra Pattnaik
Delhi