[Resolved]  IFB Washing Machine — Grievance

Sub: Customer feedback with regard to unsatisfactory service in AMC
Ref: Customer Id:1891930 Complain No: 5380543 Dt 6/11/10
Since last one year neither my Washing machine ( IFB Eleena Model) working perfectly nor the service personnel are able to make it OK. Till date they have replaced motor & tub (Both outer & inner) twice. But since last one month, till today the machine is not working. After repeatedly failure of motor the service personals are showing their helplessness as they are telling that almost all new motors are failing!!!. The service personnel even are denying to give the service report after carrying out the maintenance work (even after motor / tub replacement), where we are also signing. It is really a regretful thing for such a high branded & internationally famed Company such as IFB. Given a preference.
IT IS SURE THAT I SHALL NEVER PURCHASE ANY ITEM OF IFB, NEITHER I SHALL RECCOMEND TO MY COLLEAGES/RELATIVES.
A few Suggestions:
1) The complain should be attended timely, preferably within 24-48 hours maximum for AMC .
2) THE IFB should monitor all the online complain after proper acknowledgement in return mail. Till date although I have put 3 online complain, but I didn't received any return mail / nor any complain nos etc.
3) Top level management like state in charge are also showing their helplessness which shows very poor image of IFB. (I am particularly speaking for the ORISSA counterpart.) They should be strengthened.

It is further requested to kindly look in to the above and acknowledge with timely & appropriate corrective action plan in return mail.

AJIT KRUSHNA KAMILLA, DGM(NTPC Ltd)
House:1/22 Banaja Appt., Unit:6
Bhubaneswar(Orissa[protected]
Email: [protected]@yahoo.co.in
Ph:[protected] Mo: [protected]/[protected]

I strogly agree as I am a victim of the unproessional, irresponsible servie of IFB, I am regretting now for purchasing a IFB washing machine.
IT IS SURE THAT I SHALL NEVER PURCHASE ANY ITEM OF IFB, NEITHER I SHALL RECCOMEND TO MY COLLEAGES/RELATIVES.

YUVARAJ
CHENNAI

1. I have a IFB washing machine serial No 085593.
2. A complaint was lodged three months back when we were told that the bearing of the drum was faulty and therefore the whole drum was replaced and the intact drum with faulty bearing was taken back by Authorised Franchisee of IFB Krishna Enterprise Lucknow. Full charges for change of the drum and bearing was done.
3. The machine started developing noise again. IFB (Krishna Enterprises) was contacted. They assessed and again and insisted on changing the drum, bearing and the shaft. Again they have taken back the intact drum where change of the shaft and the bearing would have solved the problem. A heavy bill of 4600/- was produced and have been paid in full by me.
4. Changing a full drum for faulty bearing every three months does not stand to logic neither it speaks high of the reputation of IFB.
5. I am using IFB washing machine as well as micro oven for many years just because of the brand and reputation of IFB.
6. I would request you to check job no 6680 dt 11 Oct 12 and the history of the machine and give a suitable justification so that my impression of IFB remains maintained.

I strongly agree as I am a victim of the unprofessional, irresponsible service of IFB, I am regretting now for purchasing a IFB washing machine. IT IS SURE THAT I SHALL NEVER PURCHASE ANY ITEM OF IFB, NEITHER I SHALL RECCOMEND TO MY COLLEAGES/RELATIVES.


Regards
Madahva Raj
Hyderabad

I have an ifb digital washing machine under AMC. I filed complaint on 25th July'14 when the machine showed error 4. Technician came on 27th and said power card is corrupt and there is no card in stock. We waited one whole week for the card listening to excuses made by the service centre personnel. Today one technician turned up with a card on 30th july but couldnt get the machine started. Now they say motor is faulty. Very much irritated by this behaviour of service centre of IFB. No professional attitude. Not expected of an esteemed company like IFB. What do they expect? I am washing 6 persons clothes by hand for the past one week. And this doesnt mean anything to that technician. He says very casually that we have to wait for another 2 or 3 days. How disgusting!!! I would never suggest anyone to buy any IFB product.

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My complaint number [protected] which was attended by IFB technical person on[protected] and changed bearing etc. But the problem is remains same.

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