Dear Sir,

We had booked a Cylinder refill from Indane, through phone booking and the consumer number is 2638. The booking was done on 08.06.2011 and the booking number was 219524 and the cash memo was 3090. On checking the status over phone, it says that the delivery of cylinders booked till 08.06.2011 is happened. We had not recieved the refill till date.

On verifying with our agency, Reshmi Gas, Trippunithura, today we learn that they have shortage in staff, due to some leave and the same will be delivered in coming two days. Initially they were not picking the phone and after continous effort, a lady picked the phone and informed the same. They also say that, even though booking online, we will have to call the agency for prioritising the delivery.

Kindly let me know how much days it will take for the company to deliver the refill on booking over phone, directly to Indane. If it is less than 25 days, I doubt some cheating is happening from the part of the agency by diverting the refills, because for the last several months, we are getting the delivery only after 4 weeks or 5 weeks time after booking the same.