Indian Oil Corporation [IOC] Complaints & Reviews

Was this resolved? Also, please let me know who takes care of the complaints logged in this website.

Miserable service from shivashankar gas agency - Porur - Chennai

Dear Sir,

Ref: Old Customer no: 19809 & 71287

We are writing this mail with regard to the miserable service offered by M/S. Shivashankar agencies in Porur, Chennai in terms of LPG gas supply to us and mainly to the irresponsible handling of this issue by the agency.

I would like to introduce myself K. Raghuraman, currently living in No 10/5 5th Street, R. E. Nagar, Porur, Chennai - 600 116 and customer of indane gas for the 10 years. I am writing this mail as a last resort to somehow get the indane LPG gas supplied to our home in above address.

We made gas booking with Shivashankar agency thro 07-12-09 and were committed by the agency that we would receive the gas within 10 days. But we found that we didnot receive the gas even till now after 15-12-09. We kept reminding the agency after 10 days to get the LPG cylinder delivered but the response is very very poor and negligible. What is so hurting us is the way the employees are treating us and attending this issue.

10 days after booking, my will go and ask on 15-12-09 LPG Cylinder is not received employees is asking for the no my mother will give the book she told this not my work i[censored] tell the no i will give the reply. My mother is not educated.This is only your way of customer statisfication. First i[censored] give the respect to the customer.

We are writing this mail as a last resort hoping that we will get proper response, treatment & our LPG cylinder promptly from the gas vendor.
Hope to hear from you regarding this so that we will get some kind of justice against these kind of practises.

With Kind Regards,
K. Raghuraman
Ph - [protected]
Porur, Chennai - 116.

Dear sir/ma,

hello sir/ma, how to book gas

there is no tracking status from Gas Agnecies whether ordered items are delivered on time or not, why it is not delivered, they don't prepare any report which are outstanding delivery item as decending ordered date wise.

They should prepare report and track outstanding items. otherwise deliver man is playing as seperate agent and selling cylinder to others by getting money.

we too suffering 2 months with out gas, we are using Index top electric cooker...3 time i went directly to office.that time they said, it will be delivered today.. but nothing.. all false statement.

How your problem solved or not.

i am gomathi.cust no is 23152.booking no is 336599.booking date is 26.9.2011.i want gas delivery date.please send mail.

i agree!...its a perpetual bane with them...and they seem to be getting worse...i think its got to do with some kind of Indane monopoly that they enjoy in the DLF/Sushant Lok are of gurgaon.

i am going through the same terrible experience. can we do something?

Completely agree with this complaint. It is really painful to book gas with Guru Kripa Agnecy in Gurgaon. They never lift the phone OR keep it off hook so that it is always busy. IOC should take strong action in this case.

Yes we all agree, but did any one took an action.
Calling up is a nightmare and besides this they are very rude to talk to.

This is the worst gas agency I have ever seen in my life, Either their phones are always busy or No body attends the call. Even after booking through website or Phone it needs lost of followup to get the cylinders. IOC should terminate the contract with them with immediate effect and make some other arrangement. Its a pain dealing with them.

Guru Krupa Gas Agency Gurgaon needs to be black listed due to thee following reasons:

1. They never attend to the phone call which is the only way to book gas with them
2. The phone is always busy or when it rings they do not attend to the phone .
3. Even after booking they take at least one-two weeks to deliver the cylinder.
4. There is pilferage of cylinders and some times the quantity of gas is less.
5. Many a times no receipts are given as the deliversy is against some body elses booking.
6. Despite repeated complaints they continue to be the distributers in Gurgaon.
7. IOC must take immedaite steps to engage a relaible agency for Gas supply in Gurgaon.

Lakshmi Raghupathey
[protected]

i am trying to be a member of this agency since i am shifting from delhi to gurgaon and i have been told that guru krpia will provide gap at sec 55, gurgaon

what the hell

ravi prakash

non receipt of refill supply from JAGJYOTI ENTERPRISES
booking refill on dated 29.03.2010 booking, consumer no. is 28132, surpriseingly tili date threir is no supply from m/s JAGJYOTI ENTERPRISES, new delhi, why

phone 26411179

Our Gas Agency is:

Saroj Enterprises
H-10, Vikas Puri.
New Delhi

Dear Sir / Madam,
We had booked our cylinder on dtd 26/06/12, and you have sent under weight cylinder 24kgs approx instead of 29Kgs Approx on today. Due to this reason we have not received the cylinder. & also your delivery boy used bad language with my family members. He is very stupid and nonsense guy.

Please take the action immediate & send the cylinder tomorrow with a good delivery boy.

Regards,
Tulsi Ram
Consumer No. is 11421
Mob. [protected]


Note: Reply Must

Hi,

My gas connection is with the name of my father’s brother. We want to change the name but no one is responding in a proper way. What is the problem in changing the name? More over it is creating lot of problem when we want to transfer the gas from one place to another place. Why the agency people are not willing to change the name even it is with in the family.


Please advice me what to do?

Thanks,
Prasad

Dear Sir,
I have been transferred from Gurgaon to delhi. My Indane gas connection is 7 months old. Also I am working in Pvt. company. what is the procedure to transfer?

how to write a letter for gas transfer from one place to another for same gas company

Indane Gas — gas transfer

dear sir
mane Pholpur inden gas se apna conection transfer karya chok azamgarh inden gas me.lakin abhi tak mujhe gas cylnder nhi mila hai one month se jada ho gaya hai.inden gas azamgarh chok pe puchen [pe kahte hai hamare pass reguleter nhi hi jab ayaga to denge.app bataey kab tak regulerter milega,

ya costmer ko paresan kana chahater hai app log.

prabhat gas services — change the address

Procedure for address change
Dear Sir,
I'm a LPG consumer with M/S Parbhat Gas Services, B-1 Block, and Vikas Puri New Delhi. Customer no is TG-9422. Now I am shifted form New House A-1/282A Hastal road Uttam Nagar. My connection is more than 4 to 5 year old. Trimurti Gas Services transfer My Gas Connection to Parbhat Gas Services. I want to Change My Booking Address but the Agency is not agree to Change my address. Please change my address and LPG gas supply my new address delivered.
Thanking you
Suman

mai gas transfer karna chahta hoo lekin wah conection papa ke naam per hai
kya conection trasfer ho jayega plaese muse bataye

I want change the name of the owoner.when we are living in a joint family, it is with the name of my brother-in-law. we came seperately. so now we want change the name to my father. what we have to do? nobody is responcing and nobody is answering me.

Indane Gas — gas transfer

my broter's gas connection is transfer from pune to phalodi ,
the phalodi gas staf (in phalodi) is very roodly behaviour ,thay are not released the reconnection .i not understan what the problem , they tell that say to previous
gas agency to send a mail to recive the reconnection , and give always new email id to previous gas office. any one can give me the sales officer number of phalodi area, please ...

Iam Shaik Lal, iam forgot the my request to you sir transfer the that Consumer No.30162 on my name .
To kindly solve my problem as a pity.

Iam Shaik Lal 61year senior citizen living in Hyderabad from 1971.30years back my friendR.L Prasad Rao got the indane gas connection from ENNAR gas enterprises.Then he got a job in Delhi, that time he gave to me that sanctioning letter .I was went to Ennar gas and paid amount and took the cylinder and stove from them.Iam using that gas connection 30years till now.

Some years back Saieesh enterprises sent a letter to me that my connection was operate from the Saieesh enterprises and change the LPG Cosumer No.30162.That No30162 mentioned in my Raton Card also from 10years.My Ration Card No.PAP1587207A0407
Iam met to Saieesh dealer from October month regularly but they are not responding correct way.yesterday they told to me they not having the C-met or C-net form.

Tell me what i do?please transfer the above consumer No. On my name as your pity.

IOC/Indane Gas — Not booking/refilling cylinder

I am krishan, having indane gas connection from 4-5 years. A year back moved to chennai from bangalore and got transfer my gas connection easily and was using without problem. Recently i went to gas agency to book/refilling empty cylinder. Gas agency refused to book for refilling saying that you need to produce ration card. I did get, why they are asking me, when i am having connection and using it from long time.
Guide me, wether it is really required ration card/ other documets to get refilling empty cylinder.
Let me know what to do about it

Indane Gas — Booking of Refil gas cylinder

I tried hard to register for cylinder, but I am fail to connect the phopne number provided by them. It seems that the receiver of the phone picked aside.

Please do the needful for such unprofessional customer services.

K.N. YADAV
CONSUMER nO. 32661

IOC-Indane — Booking for Refill Gas Cylinder

Since, 4 months, i am unable to Tele-book refilled gas cylinder from this agency.
when ever i call, either the phone is engaged or no one is picking up the phone.
My consumer No.14785
The address of the agency is as follows:
Neelkanth Gas Agency, C-1/12, Vashishtha Park, Opp: Janak Cinema, Petrol Pump, Pankha Road, New Delhi. #[protected].

I am consumer of Indane in Pondicherry under Shri Rajiv Gandhi Gas Agencies with consumer number RG4338

While booking gas they raise a bill on the booking date, but inform us that the cylinder will be despatched in a week, 10 days or 15 days. But they wont deliver on time we have call them and they will take additional period. Some times it may take more than 25 days. Last time we received the cylinder after 25 days. While asking the agency they simply replied (readymade answer on all time) that while the delivery man came the door was locked. Since my mother undergone a surgery 100% there is no chance for door lock. It happens everytime. Then while delivery they gave the bill with booking date.not the delivery date. The major hurdle we face is, while we go for booking of refill they take the date of delivery only. They deliver the cylinder as per their wish, but they fix the time for booking date of refill as 25 days after delivery. What is the procedure for booking the refill cylinder?

Selvaraj.

I am much dissatisfied with indian gas services they are not give a proper response and after booking of for refling for cylender then they not give response up to 30 to 40 days. So kindly fast your refling services.

Thanking You
Ankur Chaudhary
Ranchi
Jharkhand

Dear Sir,

I have made booking for refill of cylinder on 23:11:2009. Booking No. is 5255. I have not received cylinder till 02:12:2009. I want to know through you, How much time requires for receipt of cylinder after booking. Also i want to know the charges of DBC Connection .

I m a consumer of I.O.C.Ltd., Guwahati. Now I want to need double cylinder connection from my Gas Agency. I have already a single cylinder connection.So, how much I will pay for it and what is the procedure to get the 2nd one against my existing card?

I WANT CHANGE MY REGISTERED MOBILE NO TO REFIL THE GAS WHAT IS THE PROCEDURE

As my Mobile No. is changed Booking for Refill is not being allowed from the new Mobile . Please let me know the procedure for booking for Refill Gas cylinder by the new Mobile--- RKMISRA, Durgapur

I am in possession of LPC Connection No. 16199 from IOCL. The services of Gas agencies under IOCL are worst. They do not supply refill without approaching Gas agency for 3/4 times . This period of delay goes long for 25 to 30 days. I had sent several complaints to Min. of Petrollium aswell as Indian Oil Company but no response. This once again I have booked refil on 20/4/2014 vide refill booking No. [protected]-295510 but the bill for this number has not been generated even after passing of 10 days. I want to know that howmuch time is taken to get the booking materallised and also getting the delivery of cyllender. Thanks.

I am in possession of LPC Connection No. 16199 from IOCL. The services of Gas agencies under IOCL are worst. They do not supply refill without approaching Gas agency for 3/4 times . This period of delay goes long for 25 to 30 days. I had sent several complaints to Min. of Petrolium aswell as Indian Oil Company but no response. This once again I have booked refil on 20/4/2014 vide refill booking No. [protected]-295510 but the bill for this number has not been generated even after passing of 10 days. I want to know that howmuch time is taken to get the booking materallised and also getting the delivery of cyllender. Thanks.

As my Mobile No. is changed Booking for Refill is not being allowed from
the new Mobile . Please let me know the procedure for booking for
Refill Gas cylinder by the new Mobile--- V K Sharma, Delhi

Hi, Can you help me with one thing. I have accidentally registered my mobile number for some other consumer number. Now, neither am able to de-register that nor register my correct consumer number. Left stranded. Can you please guide me?

I WANT CHANGE MY REGISTERED MOBILE NO TO REFIL THE GAS WHAT IS THE PROCEDURE

i want to change my registered mobile no to new number

Citibank Indian Oil Credit Card — about statement

the credit card statement which is sent to my mail id is incorrect.plz send me details statement of my purchase to my home address.

Indian Oil — non receipt of account statement

I have not received Account statements for the following folio nos.
Folio No.[protected] UTI YIELD FUND DIVIDENT OPTION-PAYOUT
Folio No.[protected] UTI YIELD FUND DIVIDENT OPTION-Re-investment

Citibank Indian Oil Credit Card — non receipt of statement

the bank used to send details of transactions,payments,dues & turbo points on my credit card by post. for the last few months i get sms only showing total payable amount.i want the bank to continue previous arrangement at the earliest.A.K.Tiwari

Yes, it is absolutaly right that Indane gas service veryyyy wrost. Also the agency available in Saroor Nagar, Green Hills Colony, same things happens with this agency. If we try to call on their given landline number, these numbers are always engaged all time or no any responce. Request to Govt., please take appropiate action on this subject. Customers are suffering with this issues from long back. Now some strict action expect.

Dear sir,

we are the customers to indane gas
and our gas agency name is GURUDATTA located in kothapet greenhiss colony, they are giving phone numbers but those phone does not work and the working staff in that agency keep the phones in engage or those phones donot respond
if you want you can enquire in that area

My Name is M. vijaya Lakshmi, My Gas service number is 19854 with the name of M. Lakshmi Narasamma.
Please consider my booking and supply my cylender immediately.


Thanking you
M. Vijayalakshmi
Moblle No: [protected]

I am the customer of Indane Gas our Gas Agency name is GURUDATTA AGENCY, Greenhills colony, L.B.Nagar since long back we are getting problem for Gas booking every time they are providing phone numbers all the numbers are busy morning to evening last one week we are not able to book the gas through phone.

My consumer number is : 36858 with the name of Mr.P.Sai baba

Please consider my booking and supply the gas immediately.

Thanking you
P.Sai baba
Cell No: [protected]

Gurudatta Gas Agency — Worst Customer Service

Hi Sir/Mam,
I am one of the customers of Indane Gas Agency and the gas agency name is GURUDATTA located in KOTHAPET,GREEN HILLS COLONY. The phone numbers provided by them do not work or they put the phones engaged all the time because I have been trying their phone numbers from past one hour but didn't get through to book the gas cylinder and this is not the first time it happened many times.The staff is not courteous at all and when you ask them any questions they do not care to give an answer. I do not understand why they offer phone bookings when they cant answer the phones in the first place. Every time I have to go all the way to the agency to book the gas cylinder.
It is very ironic to see that after so many complaints against this particular agency still there is no action being taken and if taken why there is no improvement in the way things carried at this location. Please consider my complaint as well as other complaints for this location and take the necessary action.

Cust ID : 4656
Phone Number: 24040325

I too faced same problem, no reply from the Agency even when i visit to there office same treat.

Very poor customer service and phone services are vey bad. Rude employee Behaviour

Extremely bad service by Gurudatta Gas Agency. When there is no response to the customers, it means that they are selling the gas cyllinders illegally to some other people with higher rate by which there is grave loss to the customers as well as the government.

Also there is fault in the online booking system. Even if we get the booking number via online booking, we need to book the cyllinder mannually as the online booking is just fraud and abuse.

If any lawer is reading this message, please send legal notice to the agency after validating all the complaints given by us, so that the appropriate person attend the court of law.

Please take necessary steps.

Since long time they are maintaining same kind of worst service to the customer...I think they will not change...Please take serious action...OR ..Atlease make them to keep the phone lines available to the consumers...

Thanks
Lakshmi

dear sir


likej in gas at H No. 1-7-127 Rd no. 16 Chaitanyapuri, dilsukhnagar, hyderabad

kindly solve the problem plz...



Gas no.429418
vangala.srinath
[protected]
[protected]

sir service is very worst .we r suffering without cyilinder my consumer no is 7008 plz provide cylinder . i kindly request

Yes, it is absolutaly right that services of Gurudatta Gas Services, located at Kothapet is dam worst. I don't know for whom they are running the agency. When we try to call on their given landline numbers, these numbers are no response or always engaged all the time.Request the Authority to take appropiate action on this subject. Customers are suffering with this issues since long. Now some strict action is expected on the issue or please cancel the dealership license to them. He is stupid agent.

Rajesh
Kothapet

Yes its absolutely correct

Many o[censored]s are facing the same problem

Pls do take the necessary action towards this

Worst service by Gurudatta Gas Agency, HYDERABAD near kothapeta. I have booked a cylinder for refilling before two weeks, still I didn't get it and they are not receiving calls. Worst service by indane gas agency.


BANDARU RAMESH

Cheating by Petrol pumps in Delhi.

An incident happened with me on 12th March, 2010. I was on my way to Nizamuddin Railway Station and my car's Petrol level was very low and I went to Aman Fill Point, National Highway, Mayur Vihar Phase II an Indian Oil Petrol outlet, to fill the tank of my car. Many of my friends told me earlier also that Aman Fill Point cheats customers regularly by giving less petrol than they pay. Since I had no other option, I had to go to this petrol pump for the first time. It was around 0745 hrs. and no other vehicle was in the pump.

I gave Rs. 1000/- and asked them to fill the tank. I made sure that it is 0.00 on the machine. I fixed my eyes on the machine, as I was cautioned by many of my friends about this pump. When the meter showed around Rs.360/- one person came to clean up the car with a bucket and a mop in hand and told me to roll up the windows. As I started rolling up the windows and diverted my attention, the person filling the tank stopped the machine. When I looked up, Rs.1, 000/- was shown on the meter. I was surprised to see this, as 5 seconds ago, I have seen Rs.365/- on the meter and within a span of seconds, it shows Rs.1000/-.

I was not in a mood to argue or make a complaint, as I was getting late for reaching railway station. So I drove away in a suspicious mood. Normally, whenever I fill my tank Rs.1000/- the needle in the fuel meter reaches almost 85% full. (Wagon R has a fuel tank capacity of more than 30 litres- for Rs.1000/- we should get 21-odd litres of petrol). But this time the needle remained below the half way mark. I spoke this matter to my fellow passengers and my sister-in-Law, who was sitting in the back seat noticed that when I was busy rolling up windows of the car, the needle reached Rs.430/- and the attendant stopped filling and manually fed Rs.1000/- on the machine, which was shown after filling the tank. She was not aware much about these things and did not smell anything unusual about it. Hence she did not caution me at that time.

Two hours later, when I was passing through that way, I went to the petrol pump and met the supervisor and narrated him the entire story. He led me to the Manager of the pump and I again narrated the entire story to him too. I gave him my visiting card also. He told me to come to the petrol pump the next day and told his supervisor not to relieve the night duty attendants till I come to the petrol pump to identify the culprit. He was not at all apologetic and through his body language I was sure that this malpractice is being done with his knowledge only. He was not at all appeared to be sincere in his behavior. I told him I am not remembering

anybody's face to identify, he was laughing at me that I don't have any proof to support my allegation. I understand he was arranging an identification parade only for an eye-wash.

I went back to my office and I did not go for the identification parade. If he was sincere in stopping the malpractice, he would have definitely contacted me, as he was having my visiting card with him, where all my contact details are mentioned.

I understand that they are providing this extra service of cleaning the windows of customers is only to divert the attention and this is being done with the full knowledge of the management. When I spoke this matter to many of my friends, they also told me that many of them also experience same cheating from the very same petrol pump.


James Kurian

Indian Oil Corpn. / LPG — Refused to take booking of LPG

Dear Sir/Madam,

I would like to inform you that one of my relatives Ms. Sumita Kar, C/o, Late Sudhir Ranjan Kar, 193A, Raibahadur Road, P.O. Behala, Kolkata-34 (Consumer No.21733) sent three letters dated 24th February, 17th April & 27th May, 2009 to your Kolkata & Delhi Offices against your Dealer M/s. Flame Craft, 538, Block No.'N', New Alipore, Kolkata-53 (Code No.[protected] who have been refusing to take booking LPG from her without showing any reason for more than six months for which she has not been getting any LPG from them. Not only they are refusing to take booking LPG but also harass and misbehave with the consumers time and again.

I regret to state that against the above three letters neither she has received any reply nor any action from anybody's end even now. She has been facing difficulties for not getting the LPG for the last six months.

I hope that as soon as you receive this message, you will look into this matter very seriously and advise the concerned officers to take drastic action against the aforesaid dealer so that my grievance can be redressed immediately and may get the LPG from them without any further delay.

Thanking you,

Yours faithfully,

(DILIP KUMAR DEB)

Sir, The 23rd.August.09
I am a domestic gas consumer No. 6785 with J.K.Gas Service. 79/16B, A.J.C.Bose Road, KOl-700 014
Previously when we were booking with J.K.Gas telephone no. we used to get refill in time.But a few months
back we were given a Call Centre no. 23480697 where we are getting trouble. I have booked my refilling on
14-08-09 vide booking no 487 but not get supply till date. Secondly, whenever I ring the no. for any query it
says "not responding"
Sir, we are having our Ramzan started so please look into the matter for early delivery.
Thanks
Abdur Razzaque
Sr.Cashier E.Rly
Kolkata.

its an information to IOC, iam recently shifted from one area to another in chennai south. when i registred myself in new gas agency. After some time they asked me to apply for change of address in consumer card provided by tn. I took iniative and the process is going on. nuv we tried to book for a cylinder but the reply from agency is you already got the cylinder, the issue is we have not booked the cylinder, but the supplier (with Delivery man) they illegaly used my name to book a cylinder and given that to open market. nuv after we tried to clarify this to the supplier, reply you dont have the consumer card, you come with the card like that they informing. concern is usage of domestic cylinder in an illegal way.

everytime every day dely dely dilavary.
not helpfull manager and customer care executive members
my gas no:- 9037
my address A-57/42 sanwal nagar new delhi 110049

when the booking of new connection will open in amritsar(punjab) india

I am also member with this agencey "GAURY GAS AGENCY" my consumer no.47603 i have booked on net "TOMGAS" on 14-nov-2008, but not received till now 27-Nov-08. When i call to agency they are saying that we have no booking. This agency supply always short weight, they delivers cylinder with weight 26kg. appx. Whom should i contact. Phone No. this agency is
[protected].

Whom should i contact to solve this problem.

Supply and weighing, Booking Problem

Sir,

I Bhola Nath living 272, A New Layal pur colony chander Nagar Delhi-51,
my cust No. 3924 and Iam customer of SRI LAXMI SERVICE.


I always booked my cylinder timely but i am not receiving my cylinder timely and the person who bring the cylinder also give it by Less Weight and He did not have their weighing Instrument also when some instructions we try to give him then he always misbehave also.
if we want to contact Through Distributor then their two numbers 22455205 and 22465591 did not work.
we are facing so many problems evertime, we are using Stove for cooking the food.
So, please take necessary action against them who are trying to destroy the Goodwill of "Indane". I will be very thankful to you.

Dear Sir
I have a great probem with my gas connection with Gyan Gas Service Vrindawan, U.P.. I have booked before Two month but we have not received my rifil and when we call to distributor the no response any call some time their phone swiched off and some time ringing the bell but not received. You are requested to solve my problem because we have no time to go to Distributor.

My Connection No is 5523 on Gyan Gas Service, Vrindawan, Mathura (U.P.)
My name is Bane singh, Address is Chhatikara
My Mobile No. is [protected]

Thanking you

hello sir,

sir mere paas indane gas ka sylinder hai mera consumer no:04245

address:sanjay kumar kanjibhai prajapi, prajapati nivas, at & po kanjari.:ta :nadiad:dist kheda:387325

cell no:[protected]

sir aapko jo agent hai boriavi gam m, e use jab se connection liya hai tab se koi prakar ki services nahii milti, usko 10.din se pehle booking conformed hota hai lekin koi sylinder ki home delivry kar ne nahi aa rahe ...hum ph karte hai to ulte sidhe javab dete hai ki aap aake sylider lekr jao...inti service nahi derahe to connection hume bandh karvana padega /...jab bolte hai ki mera sylinder aaya hai to bolte hai ki mere paas paise nahi hai jab paisa aayega tab sylinder ki gadi magvayege, , , , , aapke area manager se bhi baat kiya om prakash jha se bhi baat kiya par usko koi solution nahi la sakte is liye hame majbur hoke ye baat likh raha hu ...mujhe pure 6 month se ye taklif hai lekin maine aapo mail nahi kiya .lekin ab taklif badh rahi is liye aaj mujhe ye likhna pada, , , ok sir iska reply mujhe dena aur solution bhi kar ke dena...

agent address:

reema inidan
boriavi
near doodh ni dairy
boriavi
ta&di:anand
[protected]

i read all the complaints .all r true.i am from Mettupalayam, Coimbatore, Tamil Nadu, here also our agent RVR Gas Agency, is creating lot of problems.the staff working there r very poor in replying.they do not properly reply 2 our questions.then they take 10-15days 2 deliver cylinder .for booking also they say that after 30 days only v can book the cylinder.but in other places it is only 21 days for booking.what is the actual rule?21 days r 30 days.moreover now there is a rule that if v didnt rec.the cylinder within 1 week after booking v can go to consumer court.i need the consumer service cell no.of coimbatore division.

Dear Sir
I have a serious probem with my gas connection with Jagan Gas Service, Dakshin puri Near Khan Pur, New Delhi I have booked twice in month but we have not received yet we call to distributor the no atten the phone call. You are requested to solve my problem because we have no time to go to Distributor

r.v.r gas agency mettupalayam coimbatore — not booking of gas cylinder

they are not booking the registration before 35 days.also they are taking after 1 days for delivery. so they are taking 45 days to supply a gas cylinder. also they not having proper branch at annur also they not mantan the delvery time and date at annur. kindy take necessary actions my con.no.17147

Dear sir,
I sent my complain yesterday dt.16th Feb2010 regarding gas home delivery in the name of my father Sri Shri Nath Dixit Consumer No.6605 from Sarvatra gas comp. Brahm nagar, Kanpur, already mention booking date in my complain that is 25th Jan, but no action has been from your side. I request you kindly take needful action against the distributor.

Dear sir,

I am Nihar Kana Paul Coustomer of Indane Gas my distributer name is CITY LIGHT ph no[protected], west bengal barasat, kol 700124, Consumer no, TCT-1285, i booked the gas cylinder dated on[protected], Reference no is 317920, Now the gas agency people are saying that already delivered to my name or home . How it is possible if i am not receive the Gas than whom they delivered the gas against my name delivered dated mention on[protected].

kindly help me
Nihar Paul
Barasat
kolkata
[protected]

sir

i am facing this problem from sine i took the connection . i booked my cylinder from Shastri Nagar Gas Service,[protected] Jaipur Rajasthan on time and they assured each time that cylinder will be deliver at home on time but it never came home even after 15 days of bookings.
then we will have to go there and take it itself .
my consumer no is 20495.
kindly help me
Devendra Gaur
Jaipur
Rajasthan
[protected], Email. dev.[protected]@gmail.com

iDr Pankaj Garg
# 02 -Housing Board Colony
Baldev Nagar
AMBALA -CITY 134007
Mobile No. [protected]


Iam interested to get new connection at Ambala city .The dealer have informed that you have to purchased the GAS STOVE also
Now i may be informed, whether the gas stove is mandatory

indane gas company — not providing new connection

Dear Sir,
I am Ashok Kumar, customer of indane gas from 12.06.2006.Till now I am not satisfied with your Customer service. I brought the cylinder, stove, regulator and hose from Sree Alagar Indane Agency at Thirunagar.
01) The Stove is Not original (with out I S I Seal)
02) They promised me to change the Commercial Cylinder to Non Commercial on next month (from beginning purchasing the Commercial Cylinder) till now they are not considering me. I asked lot of time to the agency. But they said, next time.
03) They are not providing the bill till now. When I purchased the cylinder.
04) The service also very bad. Every one has not satisfied, answering not properly with all customers.
06) I apply the new connection for my home, on 30.10.2008.Reg.No is [protected].but tills now no reply & there is no cylinder available.- I need the clear Explanation regarding this issue.
07) They are providing the Non-commercial & Commercial cylinder to hotel, Tea shop in time delivery.
I have the all records regarding this issue.
Already I inform to Mr.Manoharan – Dy.sales officer – Madurai.([protected]) more then ten times.
But he also not takes any action seriously.
So, kindly consider this issue, and do my needful.
Regards,
Ashok Kumar,
[protected]

lindane — not geting gas

Consumer no-7747
Agencey- Annapoorna Indane services
cherukunnu, kannur-670301
KERALA

Dear sir,
We have two clinder, I never get gas regulery.The agencey is given cylinder afterbooking they taken more than 30 or 35 days, I am suffring this problem, when we ask agencey they replayed we are not geting sufficient stock is it true?I am staying in 2 K M from this agency, s office

Please take nesesery action.
Regards,

lindane — not getting gas for 2 months after booking

I am a customer of Indane gas for more than 10 years. But for the last few times gas dealer (M/S CITY LITE, Taki Road, Barasat, North 24 parganas, West Bengal) is trying to make our life hell. These time I booked (Booking no. 13671) on 23/11/2009, and after reminding for 5 more times, not getting any cylinder.The frauds are making promises as "Tomorrow surely" everytime. Is these some kind of a joke?My request is to you that take these complain and take action accordingly.
yours faithfully
GOURDAS KARMAKAR

lindane — new gas connection not provide

Before one year am leave in chittorgarh (Raj)
here am study I face a big problem chittorgarh gas co.ag. NOT Provide new gas connection
they sales other forms like pay 6000 with stove



that not possible to parches in this Big amount

lindane — Not getting gas

My name is Jose thomas . I am not gettin gas for 2 months. I booked gas on[protected]. But not get yet.

Dear sir,
Gass connection no is 26588 to deler is shabharwal gass agency, geeta colony, delhi
dely to gas booking in phone and gass dely in delivery.

I have booked refill on[protected] after depositing refill price in advance vide receit No. 171 dated[protected], but no supply given till date even after repeated request and personal visit to them. My consumer No. is 4194 of NFL Cooperative Stores Vijaipur Guna

lindane — Non issue of refill cylinder

Sir, I am a consumer of Roorkee gas Service, Civil lines Roorkee (Uttarakhand). My Connection No. is R-33342. I have booked Gas on 08.09.2008 vide No. 2153.After a gap of about 1.5 months, no cylinder has been given to me against the said booking. today he has refused to give me the cylinder & rebooked my gas vide no.4988. I gave a ring on the mobile of area manager but he didnot pick up the phone.
Kindly take necessary action against the agency.

lindane — Gas supply is Worse

I have a Gas connection of Indane in NOIDA sector 62. Earlier my distributor was Ela Gas Agency but suddenly my connection was automatically transferred to Mithala Gas Agency after which the cylinder delivery has become nightmare. Even after booking the cylinder on phone, and while following up next day they say that your cylinder is not booked at all. Also if they book the cylinder, it is delivered after 7- 10 days after booking.

They ecuse that they donot have enough copnnections in Sector 62, so delivery will take that much time. They have make this a practice and thus causing lot of problems.

lindane — non delivery of refill cylinder

I PC Abdulla consumer of Koodathayi Gas Agency, Thamarassery, Kozhikode district, Kerala with consumer no:5609 refilled last time on 29th April 2009 and present booked on 23rd july 2009. it is morethan 23 days, but not get delivery of refill cylinder and when ever I contact them they can't offer any probable delivery date. And also I contact customer care number of Indane for Kozhikode, they also say "we are helpless"
The strange thing is, on one "ADALATH" two week beforeat Kozhikode, Indane officials announced that they supplying refills on 2nd day of booking.

lindane — Non Delivery Of LPG refill Cylinders

REF: CONSUMER NUMBER: 19495 STAND IN THE NAME OF MRS. Prema Devi AT 35/47, Bangali Mohal, Kanpur, Uttar Pradesh-208001, WITH M/S Swatantra Gas Ageancy Civil Lines Kanpur , Uttar Pradesh -208001

Dear Sir,

That all First week of january, I have booked a LPG cylinder on telephone . But supplier M/s SWATANTRA GAS SERVICE has not supplied cylinder till today, previously during 2009, many times I booked cylinder on the same number but the compliance has not made every time. The practice of the dealer is wrong and against the law. Many times your dealer forced us to purchase the cylinder in higher rate and less rate, the delivery man of the Swatantra Gas Service, always keeps a weightment scale which is un-authentic

In the light of the facts stated above, you are requested to look the matter personally, the area manager Mr. Ramkumar evolved with the Swatantrai Gas Serivce.


You are requested to send me LPG CYLENDER for re-filling and take necessary action against the will full defaulters.

Thanking you,

Yours truly,
Shailendra Dixit
MOBILE NO. [protected]

Shailender — Non-delivery of LPG Cylinder

Sahaj Enterprise, 256/3, Govind Puri, Kalkaji, New Delhi - 110 019 having Code No.[protected]Tel. No.26448540,[protected] are my suppliers of LPG Gas Cylinder and my Regn. No. is S.J.21925.

Kindly note that neither they pick up their phones, nor deliver LPG Cylinder even after repeated follow up.

You are requested to please look into it.

lindane — NON DELIVERY OF REFILL CYLINDER

I BOOKED lpg INDANE CYLINDER BEFORE[protected], THROUGH SMS , PHONE NO 25611031, BOOKING NO. WAS 70 , BUT HAVE NOT YET RECEIVED THE DELIVERY , AND TOOK EMERGENCY ACCOMMODATION FORM THE NEIGHBOR.. A STATE OF DISGUST IT IS..

lindane — non supply of refill

My Indane Gas Consumer no 23749.My distributor is KTS agency in Mylapore,Chennai. I had booked for refill on[protected]. I wa told that
I receive on will yesterday[protected] and I was eagerly waiting at the
entrance of my house. But, I did not get the supply. When iI cintacted
I was told that the gas boy returned back sayiyng that the house was locked and they said that I will get it today[protected] morning. Again I was waiting at my residence and when I contacted, a lady arrogantly told
me that as she was now only,I will get it on monday and dropped the phone. Is this the way that Indane has taught its staff how to 'BEHAVE' with it's
cuctomers? Ii's shame on the part of the management. They should bow their head before public for having such idiotic staff.

lindane — Non-supply of gas refill cylinder

Respected Sir,
with due regards is s stated that I m consumer of Indane gas Agencey Reliable gas agency Bhagat singh Colony jalandhar bearing consumer no RG-5851 .for the last six months i m getting worst service from this agency . gas refill booking is done after a period of 22 days while gas supply is given after another 15 days. it is mentioned that the gas cylinder lasts only for 20 days .however i complained on mobile but no heeds to that. kindly provide the solution.

thanks in anticipation,

Raghvir singh
25 VN Park Maqsudan
Jalandhar

sir,
i am your customer last 7 years.in between 7 years.i have no problem with your service .but now these days
your delevery man do not treat well.they do not delevery our refill cylender at time of delevery and proper adress my
refill cylender no;17957 and adress is 14-4-270/272, joshi wadi near deepa nursing home hyderabad.500012

do not delivery refill no.17957 adress;14-4-270/272 joshi wadi near deepa nursing home road hyderabad-500012

Indane Gas — Leakage Cylinder not replaced

I had complain for the Leakage of cylinder.

The Serviceman came and told little bit leakage can used because a bulk of cylinder are came to them and on some have problem like this.

Serviceman Name - Sushil.

Still now I am having that leakage cylinder,
Please take a correct step for your valuable customers, If company can give value to the customers.

Thanking You,
Krishna Kumar Baranwal,
27, Dr.R.C.Banerjee Lane,
Ghanty Gali (Chunna Bhatti),
Asansol-713301.
Mobile - +91-[protected].
Res[protected].

Indane Gas Complaints - gas leakage complaint no action taken.
I am the customer of Indane LPG Distributor, namely 'Rama Indane', SCO- 144, Sector 21-C, First Floor, Faridabad(Haryana).
I received my LPG cylinder 2 days back and realised that it was leaking, a complaint was made immediately to 'Rama Indane' but after 2 days a person has been send by the said distributor today who has checked the system and found that the gas Regulator is not properly functioning and it should be changed immediately. I have send my person immediately with Rs.250/- the cost of new Regulator and the LPG papers to the said Distributor but it was not given to him without assigning any reason any my person came back.

Since that moment I have been trying to call up the distributor namely 'Rama Indane' but phones are continuously found busy. The Moblie phone has also been switched off by him. Generally 'Rama Indane' phones are always found busy after 12:30 pm and after lunch period they are either found busy or not picking the phones.

Even in the emergency like gas leakege 'Rama Indane ' is not taking care and the Indane helpline numbers are not being answered. On line Customer Care number is not being displayed on distribution slip or supply book.
Once someone did answer on an emergency number but disconnected the call by saying that this doesn't fall under his department. Firstly he was very rude to talk and then if this is not under him then why was his numder given on the slip.
Indane has the worst costumer care and service department.

Idane (Indian Oil) — gas leakage complaint no. not picked

dear sir,
this is a complaint regarding gas leakage . I am a customer of Indane gas. my customer no. is 26304. of Vijay Ratan Gas Karkardooma, in name of Mansa Ram. (Add : S-280, School Block, shakarpur, Delhi 92). gas agency has given many ph. no. on you gas slip. but no body is picking the phone. there is on emergency mobile no. [protected] but the no. is switched off. one another no. [protected]. I have called the no. but the person who have reecived the call has refused to book the complaint. even he has not talked in a mannerful style. this is a critical issue. that in case of leakage customer has no option to contact pls take this issue as a serious complaint. pls give us the reply on the action taken by you.my contact no. is as below:we are trying to open the site but the site is not opening.

Vivek Aggarwal
S/O Mr. Mansa Ram Aggarwal
Mob No. [protected], [protected],[protected]

CUSTOMER NO. :2302( GURSHARAN KAUR), 2073( INDERDEEP KAUR)
WE GET OUR SUPPLY OF GAS CYLINDERS FROM TANWAR GAS SERVICE, 8, CSC MARKET, VAISHALI, PITAMPURA, DELHI. IT IS FOUND THAT THE CYLINDERS ARE COMING WITH FREQUENT LEAKAGE PROBLEM.RIGHT NOW ALSO MY GAS CYLINDER IS HAVING LEAKAGE.I AM TRYING TO CONTACT PUNEET GAS SERVICE (EMERGENCY SERVICE CELL) AT PHONE NO.27297458 & 27872552 BUT NOBODY IS PICKING UP THE PHONE.I HAVE ALSO TRIED TO CONTACT INDANE HELPLINE NO. AT [protected](SOMEBODY PICKED UP THE PHONE BUT SAID THE NO. HAS BEEN CHANGED SINCE APRIL) AND THE OTHER NO. [protected] IS NOT REACHABLE.IN SUCH EMERGENCY CASES HOW CAN I BOOK A COMPLAINT. IN THE PAST, AFTER THE EMERGENCY CELL HAD CLEARLY INDICATED THAT THERE IS A LEAKAGE IN THE CYLINDER, TANWAR GAS TAKES 4-5 DAYS TO REPLACE IT AFTER SO MANY EFFORTS.

I am a cosumer of indane gas service agencies name archana gas hata kushinagar service they do not supply cylender in time .Only blackier geting cylender with acces charge 50/-rupees.
Hese requested you kindly take quick action .

Azhar husain khan

hi



This is bring to your king notice that we have a complaint regarding your Service(Pyare lal & Sons pvt ltd)Delivery.as we are gave the request on 25th March and we are not able to get your delivery till date.there are a gap between the 8 days which is not good for the service provider to provide there services.please take the necessary action againts this or deliver the Cylinder ASAP.



Below mention are the details of the Connection



Name of the Consumer:Anil mohan Bhatnagar

Adress of the consumer:13/3628 reghar pura karol bagh new delhi 110005

Connection no:15809

complaint No /Delivery no:64

date of Booking:25th March 10

Timing: 12:58 min PM.



Adress of the service provider(Code no:9107251)

m/s Peyarelal & Sons pvt ltd

indane gas division

13.PNB arya samaj road Karol bagh new delhi 110005

ph [protected], 25753528



Kindly gave the response on this as this is the good service provider till date



looking for your king support



THANKS



Regards



Anil mohan Bhatnagar

13/3628 reghar pura karol bagh new delhi 110005

Contact no:[protected]

Canection No 24987 Parul Gas Service Jharoda

I had complain for the Leakage of cylinder.

The Serviceman came and told little bit leakage can used because a bulk of cylinder are came to them and on some have problem like this.

Serviceman Name - Ajay.

Still now I am having that leakage cylinder,
Please take a correct step for your valuable customers, If company can give value to the customers.

Thanking You,
Devender Kumar
K.h. 18/9 Gali No. 15/A
west Sant Nagar, Burari Delhi-10084
Email ID: devender.[protected]@yahoo.com
Mobile - [protected]
Res - [protected].

INDANE SERVICES — CONTINUOUS LEAKAGE OF GAS

I(Mr A.K Verma)My consumer no.11108 and I am a resident of RZ-215B dada chatri wala marg part -1 gali no 10 Rajnagar-I,Palam Colony, New Delhi (My cell No. is [protected]) Gauri Enterprises (Indane Gas) is the distributor for my connection.On 7th july2010 i recieved delivery of my gas cylinder,since that day the cylinder which has been dispatched to me its CONTINOUS LEAKING.Flow of leakage is very high and GAS HAS BEEN TAKEN OUT FROM CYLINDER.From last two days im trying to contact GAURI ENTERPRISES,about 40 times i have tried to call EMERGENCY NUMBERS([protected] [protected] ) and even customer service numbers.Customer service remains busy and on emergency number nobody is receiving my call. Infact i have proof to validate my point.But I am very sorry to bring to your notice that there is no response from them.NOW THIS IS VERY SERIOUS ISSUE,BECAUSE IF SOMETHING WRONG HAPPEN WHO WILL BE RESPONSIBLE FOR THIS.THIS IS VERY CRITICAL ISSUE CONSIDERING THE SAFETY OF CUSTOMER.WE ARE PAYING FOR THE SERVICES THEN ALSO WE ARE NOT RECEIVING THE SERVICES IN TERMS OF QUALITY AND QUANTITY.

Kindly look into the matter and ask the distributor TO CONTACT AS SOON AS POSSIBLE SO THAT WE CAN USE OUR PAID SERVICES FULLY WITH TAKING OUR SAFETY AS MAIN PRIORITY

Hi,
I am Narayanan. I found the cylinder delivered was leaking and tried to reach the emergency number.. no one attended.

Supplier:
Prem Nath Motors Pvt. Ltd,
12 - Scindia House,
C.Place Code no. 107259.
Near HT Building - 110 001.

Phone numbers: 23312896, 41514297.

Emergency Help Number: [protected] - Switched OFF (Amazing).

The same problems we are also undergoing. Kept calling the gas agency noone takes the phone; if they take also no response. Highly irresponsible. Emergency number is a total waste. Either no one pick the call or nobody gives proper answer. Tired of complaining. Very difficult to get the replacement for gas leak. For us the suppliers are Urvashi Gas Agency. There is no use of mentioning emergency number, waste of time and energy.

Indane Gas — Gas leakage complaint not being taken up

Our gas cylinder is having leakage. We tried to contact guruprasad indane gas agency but phone lines are always busy. I tried to contact on mobile number but the person is not receving the call.
We don't have any other cylinder so working with same faulty cylinder which is quite risky for us and entire building. please take necessary action ASAP.

My consumer number is 05174. (Address: B1-401, Gharonda, opp kunal icon, pimple saudagar, pune-27)

gas cylinder leakage
Consumer No. 15253. We have booked the cylinder on 15 April, Booking No.[protected], they have delivered leakage cylinder to us against this booking, we have Immediately complaint with the gas agency (Leela Gas Services) complaint no. 154274 on 23 April, but after this complaint no response from the gas agency, we did another complaint to the gas agency for leakage cylinder, complaint no. 162874, still we have not received any response from gas agency and we try to talk with them by telephone but they are not pick up the phone, we are little bit bother about this situation, so please attained the our complaint.

CUSTOMER NO. :2302( GURSHARAN KAUR), 2073( INDERDEEP KAUR)
WE GET OUR SUPPLY OF GAS CYLINDERS FROM TANWAR GAS SERVICE, 8, CSC MARKET, VAISHALI, PITAMPURA, DELHI. IT IS FOUND THAT THE CYLINDERS ARE COMING WITH FREQUENT LEAKAGE PROBLEM.RIGHT NOW ALSO MY GAS CYLINDER IS HAVING LEAKAGE.I CONTACTED PUNEET GAS SERVICE (EMERGENCY SERVICE CELL) AND THE COMPLAINT WAS BOOKED ON 18.09.2011.MR. RAJESH FROM PUNEET GAS AGENCY WHO VISITED MY PLACE ON 18.09.2011 INFORMED THAT THE CYLINDER WOULD BE REPLACED THE NEXT DAY.ON NOT RECEIVING ANY REPLY FOR REPLACING THE CYLINDER, I CONTACTED TANWAR GAS SERVICE ON 22.09.2011WHO SEND THEIR TECHNICIAN.THE PERSON FROM TANWAR GAS ASSURED ME THAT THE CYLINDER WOULD BE REPLACED IMMEDIATELY. SO FAR MY CYLINDER HAS NOT BEEN REPLACED.I AND MY FAMILY IS LIVING IN SUCH A DANGEROUS STATE WITH THE LEAKING CYLINDER AT MY RESIDENCE FOR THE LAST 5-6 DAYS. I CONTACTED PUNEET GAS AGENCY ALSO AND THEIR REPLY IS THAT THEY CAN NOT DO ANYTHING NOW, THEIR ONLY DUTY IS TO GET THE COMPLAINT REGISTERED.PLEASE HELP

Hi,
I am Rajinder Mishra . I found the cylinder was leaking and tried to reach the emergency number.. no one attended.

Trimurti gas service - [protected], [protected] Switched OFF.

complaint not taken

I received my cylinder 2 days back and realised that it was leaking. Since that moment i have been trying to call up my supply agency (Akash gas servise New Delhi) but phones are continuously busy. Even the emergency and the Indane helpline numbers are not being answered.
Once someone did answer on an emergency number but disconnected the call by saying that this doesn't fall under his department. Firstly he was very rude to talk and then if this is not under him then why was his numder given on the slip.
Indane has the worst costumer care and service department. gas no-9458,

Dear Sir
I N.Kiran Kumar a customer of Kalpana Indane Gas, Kukatpally, Hyderabad, Bearing my Consumer No :76780, i had booked the cylinder 10 days ago, Agnecy people has been promised me within 7 working days, but till now the Gas has not delivered to me, when i called them they are saying cylinder is delivering, the guy who supplied this is very rude, and rash and he is demanding money to suply the cylinder, for which we have every right to take the cylinder without any commission, this is not first time for me every time i am facing this kind problem, pls put a full stop for this kind issues by cancelling the Dealerships for this kind of people, who is very irrresponsible and care less
expecting good change from company end

My name is arun Viramgama. My customer no. Is 152075 and mob. No. Is [protected]

I have tried so many time to book gas cylinder at Rathwa gas agencies, Subhanpura, Vadodara but every time phone of rathwa gas agencies remain unattended.

Can you help me to short-out this issue?

Arun

Hi team,

My father has booked cylinder from Anand Gas Service-Rohtak on 21st and paid Rs. 700/- Earlier the subsidy of Rs. 300/- used to get credited in his PNB bank account. Aadhar card is linked with Bank account and all the details are already updated with your company also.However this time he has not received the subsidy.

Your toll free nos are not working. POOR SERVICE!

Please confirm on priority else we will approach consumer forum.

Anand Gas Service( Rohtak)- Consumer ID - A22049
LPG ID[protected]
Aadhar Card[protected]