Indian Oil Corporation [IOC] Complaints & Reviews

Sir,
We had booked for indane gas cylinder on 14.10.2011 online. Our consumer number is 67409 and the reference number is 212617. Till now cylinder is not delivered to us and when enquired the reply from the malavia avenue gas agency is that there is lorry strike and worker strike leading to delay in delivery. We do not see any strike news in tv or paper. What sort of strike is this? Also the staff in-charge irresponsibly reply that it will take 7-8 more days for cylinder delivery. Already we had booked the cylinder after receiving the previous cylinder after 21 days, its now already 7 days over after online booking and they say 7 more days....means even after booking online we need to wait for 35 days?
This issue needs your serious attention. Kindly look into the matter and make arrangements to send the cylinder as soon as possible. I will be thankful if you do the needful.
Syed Ibrahim.

I AM BHAGVANGIBHAI SINOJIYA
I LIVE IN NEAR FROM RAJKOT SHAPAR VERAVAL,
IN OUR AREA VERY POUR SERVICE IN PROVIDING LPG GAS CYLINDER FROM ANGEL GAS SERVICE
SO WE ARE SUFFERING FROM THEIR BAD SERVICE. WE NEED QUICK ACTION.
THEY SALE GAS CYLINDER IN BLACKRATE SO WE CANT GET OUR GAS CYLINDER IN OUR TIME.
SO NEED HELP FROM GOVERNMENT. I HOP I WL GET QUICK ACTION FROM YOUR SIDE
THANK YOU.
MY CONTACT NO; [protected]

The Agents of the INDANE GAS Company are not giving their services promptly. They engineer various ways to harass people. In order to book your gas connection (New One) all you need is to give your ID and Address proof and that could be Your Driving License/Pan Card/Ration card/or any such Photo ID and as a proof of address it could be Rent agreement or Receipt/Electricity Bill/Water Bill/Building Documents but the Company agent ask only ration Card. Is it not ridiculous?

A person having Gas connection, if does not book or take gas cylinder delivery for six months they presume that the person has left and the cancel the connection and when he goes for booking his gas lapsing 6 months they don't book their LPG and will say your gas connection to be revived again for which they will ask for original Deposit receipt and Ration card once again. How can they cancel the gas connection on their presumption that the party has left when the deposit of the consumer is lying with you. Until the consumer altogether requests you to cancel the connection how can you cancel it on your whims and fancy. Is not it malaise ? A person can book his cylinder in a month or two or three or six or eight months, why the Gas Company imposes such unreasonable conditions. A consumer can book his cylinder according to his convenience. Why the Company should impose weird conditions on consumers. Is it a law? If so can any body quote me the same?

One harassed consumer.

I S.V Ravi , consumer of IOCL LPG GAS connection with consumer number 23187 in Bangalore with nataraj enterprises in yelahanka.My mobile nos. are [protected] and [protected].Today i received a message stating that i have booked a cylinder today with booking reference 339169.But in reality i have not booked for a cylinder and i suspect somebody is trying to misuse my consumer number for taking LPG Cylinders .Please verify and stop this misuse and kindly intimate me aout this.
Ravi

sir,
I,s.k.thakur consumer no- 18389 went to agarwal gas agency kadma,jamshedpur to book my
gas.But the person in counter told me that you can't book right now since the gap of 21 day has not been completed till now.But i have to say that I have been delivered the previous booking more than one month. Every booking and delivery is mentioned on my consumer book.Although i havn"t booked recently then you please enquire who booked againt me and on dated 14/08/2011 and taken the delivery? The owner of the gas agency misbehaved with me when i approached to him regarding this.He retorted you can go anywhere wherever you would like.This type of negligency and arrogant behaviour has caused major inconvenience to me.so you please look into the matter and do the needful.
for any clerification please contact s.k.thakur, mobile no-[protected]
email [protected]@rediffmail.com

My Connection No A/18261 Name Hari Kumar Gupta
Dealer Ajay Gas Agency.
I called on 21/10/2011 many times to inform about the huge gas leakage in the gas cylinder every time they say we will send the area supplier man but now even after 24 hours and calling them many times to look in the matter as any miss happening may take place no one has yet taken any pain to resolve the issue.

SIR,
I am Cosumer of Dwarka Gas Agency and my consumer no. Is 17185. I am Booking of Gas on 12.10.2011 booking No. is[protected].I recived a massage Date-17.10.2011 your refill booking 3093,cash memo 4515 generted cylinder shall be delivered shortly but till the cylinder not delivered. I asked the Agency Manager statis my cylinder Manager not satisfy answer,last two or three day daily call the agency their staff say your cylinder send today but last three day same answer but not recived cylinder till date, Agency Manager threat police complaint. Misbehavior agency Manager.Please check this matter and change the manager ya close down the agency reply shortly.My Mobile No. is [protected], e mail id Is km.[protected]@gmail.com....

I have taken new connection ( LPG) from indane gas no. 33760 one month back, now I register online at indanegas.co.in as new customer, it shows invalid ie customer doesnt exist. I tried there helpline no.[protected], 155233, reply from other side was please check the no. you dialed. It seems the co. is doing frod with customers, Now if i need to refill gas cylender where should i go. I am self employed person, so i book gas through phone or online, Kindly guide me what to do.

Dear Sir,
I receive my supplies of LPG cylinders from Indane Gas Agency of BD Market, Salt Lake, Kolkata on a regular basis ever since the outlet at AE Market, M/s Banerjee Gas Syndicate, shut down. The recent mode of booking is through mobile and the consumer is given a booking number. After a few days the consumer is intimated over the mobile of the generation of cash memo number. After that I do not know when the cylinder gets delivered because the first time I booked through my mobile, I received a booking number and then after a few days I received the cash memo number with the assurance that the cylinder will be delivered shortly. That was just before the Durga Puja. After a few days I was intimated over my mobile that the cash memo had been cancelled. On enquiry it transpired that the delivery man had come and finding no one at home he went away with the cylinder.This was an absolute lie as I was at home throughout the day.
My next booking no. is 249483 and the cash memo generated is 10054 dt. 27.09.2011. I have not yet received the cylinder and I have run out of gas at home.I am in terrible situation with Diwali only a few days away.
Can I hope for a help ?
Tirthakamal Mitra, AE 724, Salt Lake, Kolkata-700064.

I (R.Appa Rao ) booked the cylinder on[protected] onlinebooking 205601.I got the messageon[protected] delivary of your gas cylinder, cash memo No 1313. sender message 544111 mobile No [protected]. I waited about one week then I telephoned, I will send tomorrow . But I did't get. I approached personally many times ,requested. but no use. Even till today[protected] not yet delivered.kindly solve the problem as early as possible.

Distributeradress:WIDOWS WELFARE ASSOCIATION OF VISAKHAPATNAM PORT TRUST
(indane gas Distributors).NH-5Road.Near GoldenJublee Hospital. Saligramapuram. visakhapatnam.530024

Hi ,

I am a LPG Domestic Customer my My Consumer No is G-5071, My Agency Name is Satya Gas Sevices, Road no 16 Gardanibagh Patna -1(Bihar).
My booking No is : 212080 dated 8-October-2011, and Cash memo numer of delivery is 2148. But very Hopless to say that Till now i have not get my filled cylender delivery. allready more than 9 day of booking is completed . I have made a complene regarding delivry of cylinder with my agency but very sorry to say that there is no further action taken .
So i kindly request you to please take appropriate action agans the defauler and ensure my cylender delivery as soon as posible.

R/Sir
I have an indane gas connection from 8 years. I am suffuring Gas leakage problem from regulator from last 10-12 days. Last saturday dated 15/10/2011 I visited at Bindu Gas Agency for replace my faulty regulator with cash payment whichever is applicable. But they denied me to replace or sold the regulator.
This is a serious problem to me which can reflect an accident with me or my family.
After that person who was attended me ( a lady ) refused to tell me her name and her behavoiur was also very rude.
NOTE : I want to purchase a geniune product for my safety and I believe in geniune parts of the agency.

Mahesh Kumar
H. No. 2508 Jawahar Colony,
NIT Faridabad.
Mob. :[protected]

Dear Sir,
I (Chetan Singh Rajput, 113 R.P.S. Colony, Opp. Khanpur Depot, New Delhi – 110 062) have a Indian Oil L.P.G. Gas connection at your Sodhi Gas Service, J – Block, Saket, New Delhi branch under L.P.G. Gas Connection Number TSG – 0589.

Since last month, I am facing lot of problem on booking of L.P.G. Gas Cylinder.

Recently I am booked the Gas cylinder on 17th October 2011 under booking no. 58029. But till the date I am not received the gas cylinder. When I want know the reason of delay, they people were telling, we were already delivered the L.P.G. Gas cylinder on dated 20th October 2011.

I do not know why they people treat this. We are already suffering lot of problem.

Please resolve the issue & instruct your branch behave properly from the customer.

Await your action & reply.

Thanks & Regards

Chetan Singh Rajput
[protected]

Dear Sir/Madam,

I am a regular consumer of Indane Gas from 1991. My conumer number is: 12445. After writing through your portal, IOC replied for my complaint no. docket no:- 198890. The mail stated that 'The distributor is advised to check and deliver the refll immediately if not delivered yet'. We went with the e-mail sent to us from IOC and showed it to the distributor who refuses to supply the gas stating that we need to show the original allotment letter. Sir, we have changed our residence so many times since 1991 and misplaced the original gas allotment letter. I personally assured the distributor i will give an affidavit stating that i reside in this house and having this gas connection since 1991. However it was turned down and the original allotment letter was insisted. I am a heart patient and unable to go to the Distributor (Veena Gas Agency, Sarai Julena, New Friends Colony, New Delhi) again and again. The distributor's agency is so crowded hardly any one person can stand. And the treatment of the consumer is also bad. May I request through this letter, to state clearly how to go about when i don't have a copy of the original allottment letter from Indian Oil Corporation.
Best regards,
Sridharan

I am subrata kumar chaki,i also customer of indane gas co.. my customers code 59120158,i am from raiganj at uttar dinajpur in west bengal.our agency"s name M/S LAL BEHARI ENTERPRISES,Last i got my gas on 10/10/2011, but in time of durgapuja we suffer most due to lack of gas,
because before 10/102011 i got the gas on 29/08/2011 and which booked on 26/07/2011 next booking on11/09/2011 and got the gas on 10/10/2011.
I REQUEST SEVERREL TIME TO GET A GAS BEFORE PUJA BUT FAIL,I AM STAFF OF STATE BANK OF INDIA, WE SUFFER MOST DURING THE PUJA TIME,NOE THEY SAYS AFTER 21 DAYS GAS MAY BOOK,

PLEASE LET ME KNOW WHAT IS RULLS AND REGULATION ABOUT YOUR GAS DISTRIBUTION AND PLEASE TAKE NESSESSARY ACTION

SUBRATA KUMAR CHAKI
CUSTOMERS CODE 59120158
customer no. 1551
p.o-raiganj,dist.-uttar dinajpur,state--west bengal

MAIL ID [protected]@GMAIL.COM
MOBILE NO[protected]

Consumer No- 17541, Name- Uma Taran,
I have booked the cylender on 14th September 2011 to the service center named Aparajita Gas Service in Habra but still now the cylinder has not delivered. But from the gas office this is said several times that your cylinder has been relised, you will get that today or tomorrow. The delivery man also said that your cylinder has not been received by me. Now I came to know that today the gas office is reliseing the cylinders which were booked on 23rd September 2011. Now my question is that where is my cylinder and what can I do legally.

Regards
Uma Taran
(M) [protected]

Hi,


this complain is in regards to all the suffering i had to face cause of cheating, the ppl indane gas sent to deliver the cylinder weighed it in front of me but the cylinder only worked for 15 days..while rest of the times i use it for 2-3 months, I had to suffer a lott cause of such tricks.

i am a customer of indian oil corporation for their domestic gas supply services. i am getting the gas from Ms Sai Sewa Enterprises, Vasant Kunj, New Delhi.

my consumer no. is sv17032. since last two months we are facing problems because of abnormal delay in gas supply booking. we have booked gas but till date we have not received the gas supply. we often call to the gas agency but no reply. it is the mental harassment create by the agency. pl look into the matter and see that there should not be any abnormal delay in gas supply to the domestic gas customers.

Yours faithfully

Rahul Jain
Sainik Farm New Delhi
[protected]

i am having a indane connection which ia deactivated , iwas told by your office to go to distributor along with request application, i was told by distributor to go to area head office along with original bookiong to babbar road office, because i am working with mtnl ,so during office time i am unable to go to the area office, so let me give the solution so i can get connection reactivated
harinder chawla customer no QV00726 qutab gas service vasant kunj,phone no [protected], 228/2 chhattarpur .new delhi

DEAR SIR
I AM THE CUSTOMER OF DHARUHERA INDANE GAS .I HAVE THE FACILITY OF HOME DELIVRY.BUT THERE IS NO FIX TIME TO DELIVER.WE CANT EVEN MAKE CALL TO BOOKING CENTER BECAUSE OF EVERYTIME ENGAGING.AND THE MOST IMPORANT TASK IS OF BLACK MARKET .WITHIN 100MT WAY U CAN SEE WITHIN 3TO5 SHOP OF BLACK MARKETING OF GAS.THEIR SELL IS SO HIGH BECAUSE OF LIVING OF OTHER STATE PERSON.NOW U CAN IMAGINE HOW MUCH BLACK MARKETING IS HAPPENING HERE.NOT HERE EVERYWHERE IS HAPPENING LIKE THIS.STOP THEM TO DO CRIME.
KEHTE HAI DHARTI SWARG HAI .LEKIN DHARTI PAR TO NARK ME JAGAH MILE AISE LOG REHTE .DHARTI KO SWARG REHNE DE AAP KO JO KARNA HAI WO KARO.