Sir
I transfer my gas connection from SRI GIRIDHAR AGENCIES , RESIDENCY ROAD, BANGALORE on 30/05/2012 and my consumer no -44043 to Mamun, Pathankot, Punjab. I went to my nearer Indane gas agency SUPER ASSOCIATES, INDANE LPG DISTRIBUTERS. DALHAUSIE ROAD, PATHANKOT(PUNJAB), Ph No- 2223301on 18/06/2012, the manager told me roughly, that I can not give you gas connection because you are a defense personal, you collect your gas connection from defense agencies. That time I told the manager that, my previous connection obtain from civil agency not from defense, That time he told me , NAHI MILAGA.
The agency is nearer to my residence near about 1.5Km and have home delivery facility but my defense agency is near about 8 Km from my residence and have no home delivery facility.
So I asking to company, what is the rule about this matter? I requesting you pl take stapes on the super associates manager.
S.P.DAS
Ph No - [protected]
e-mail - spdas.[protected]@gmail.com
Aug 13, 2020
Complaint marked as Resolved
Indane Gas delivery — Refusal to allow me collect gas from godown
Sir,The gas connection is in my husband's name and our Customer No is SGK41238. The dealer M/s Gurukrupa Agencies, Bangalore. has two "dumps" and the gas is supplied from these points to the residences. As we are both working we are unable to stay back and receive delivery of the booked cylinder.
Your people do not allow me to collect it from them and I am expected to collect it from one particular "dump". But today they have made me wait for hours saying that the load will be delivered any time. Finally the said "dump" office tells me that the load can come at 7AM onwards any time. Am I expected to wait at the so called dump? Please note that your people do not answer us properly and behave very rudely and laugh at us. Please sort out any ego issues they have with working women amongst yourselves and see that you have points where we can collect the cylinder in a decent way. They refuse to answer us and give us the timing of the load arrival for that day and also they always bring it home at any hour and then say 'door locked' and the same cylinder is not kept for us but delivered to some one else and we are made to wait indefinitely. My request is please have collection points from where we can collect our cylinders and also give us the freedom to choose our dealer instead of alloting a particular dealer for a particular area. Kindly sort out this issue immediatly. Also note that only the Governament is subsidising the gas and nobody else is doing us any favours by giving us our rightful quota of gas nor are you people doing any social service.
Mrs Kaveriappa