I had to open an SB account in this sub post office, Applications indicate either introduction by existing account holder or document of ID to be produce. on day one the concerned clerk demanded introduction route suggested any of her staff recommending both were impossible for me. So I opted ID card. she was reluctant later spoke to head P M
at Vijayanagar and accepted address proof and ID proof.
Next day I went to open account in my wife name as me as introductory. Now again she wanted both introduction and ID proof and address proof for my wife.
Here point to note is she processes more than several SB account openings each day but not aware of rules and regulations, and demands every kind of document and other support at expense of consumer. Also she told me that since I am new account holder I am ant entitled to introduce other for which I demanded proof and she set back.

Where ever you go these servants of our govt dept are there to exploit people bend the rule according to their whims and fancies. It is pity we have to pay for their lack of training, knowledge about work,rules and serving mentality.