[Resolved]  Indian Railway — TDR money refused

Dear Sir,

I got an online reservation ticket .but train arrived 3hour 45 minutes late than its scheduled time.
so i had to catch other train to reach destination in time.If train arrives late more than three hours it comes under TDR.So i applied for TDR next day.but After more three months i got mail from railways that TDR is not admissible.I have fulfilled all conditions necessary for TDR but railway neither paying me TDR nor telling reason of doing so Therefore I requist to you please help me in this matter.for your reference i am giving ticket detail, TDR detail below
and after that reply from TDR team of railways.

PNR Number [protected] Booked On[protected]
Transaction ID [protected] Ticket Type eticket
Class SL Internet Service Charge Rs 10.00
Date Of Journey 20/12/2008 Ticket Charge Rs 219.00
Bank SBI Debit Total Rs 229.00
Train No 5204 Railway Zone ECR
From Station LUCKNOW NE(LJN) IRCTC Zone Regional Manager/Eastern Zone
(IRCTC) Patna
To Station HAJIPUR JN(HJP) Quota General
Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Ravindra Kumar 26 Male S1 0060 Booked
Reason For TDR : Train Late More Than Three Hou
rs.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 21-Dec-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00



REGRET Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : EF/14862/20.03.09/NR In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] With regards, TDR TEAM