Indian Railway — low grade fservice

Sir, now a days railway has become just like an 'anathashram'. what irctc think that every facility it provides to passenger is a mercy to them. the recent incident reminds the same. i was travelling from banglore to delhi by banglore rajdhani on 10 oct 09. the bedding and towels provided was such that even a anathashram fellow will refuse to take. bedsheet and towel were torned and in a very dirty condition and smelling. when i asked to the attendent he replied that sir ' what i can do, these all things are being provided by contractor. when i asked who is the contractor, he said thar some RK is the main contractor. Same is the case with food also. blanket was tornes and dirty.

now i think that railway has become a ghost service and being ruled by some contractors or mafias.
please look