[Resolved]  Indian Railway (Complaint) — Wrong Tickets issued

On 09/03/2008 at around 14:05 pm, I went to purchase three tickets for Howrah at Sheoraphuli station.

I asked the booking clerk - “Please give me three Tickets for Howrah. One ticket should be separate”. I gave one Rs. 100 note inside the window as the payment of fare.

The booking clerk was busy in his work. At the same time it was announced that Down Burdwan Local is coming at Platform No. 5.

I again asked the booking clerk – “Please do hurry since the announcement has already been made for Burdwan local.”

The booking clerk said – “No problem, I am giving three separate tickets.”

I said – “Ok”

The booking clerk said – “You need to give me two rupees more.”

I asked – “Why? This should be Rs. 42 only.”

The booking clerk asked – “Where do you want to go?”

I replied – “Howrah.”

The booking clerk said – “But you have asked tickets for Burdwan.”

I asked – “No, No, I asked the tickets for Howrah. I just told you to do hurry since the Down Burdwan Local has been announced since you did not pay attention just after my query.”

The booking clerk said – “No you are wrong, you did not ask me the ticket for Howrah.”

I said – “Please understand my problem. Other passengers are waiting to catch the Down Burdwan Local.”

He was silent. I again repeated: “Ok Please give me another three tickets for Howrah. Please also give me the tickets for Burdwan which you have wrongly issued for me. You please inform me your name so that I could refer your name while I’ll approach for refund to Railway authority.”

The booking clerk angrily said: - “You come inside the room. I’ll inform you my name inside the room”

I asked – “When I am remitting you the full charges and you feel that you are not guilty then why you would not like to inform me your name.”

The booking clerk said: - “You come inside and give me a note that you have asked tickets for Burdwan, and then I’ll inform you my name. Could you give me this? Do not be very smart.”

I again gave him Rs. 50 and said – ‘Ok, you give me all the tickets and take full amount of fares”

At the end of transaction the booking clerk said – “If you show your cleverness you will be in Jail (Besi chalaki korle bhitore challan kore debo)”

Sir, I would like to register my complaint against that the clerk working in the North counter for cheating me of Rs. 102 and insulting by utilizing the government machinery. I also request you to arrange for refund of the same money alongwith justice of my respect.

I would like to inform you that I regularly travel from Sheoraphuli to Rishra. I am a monthly ticket holder form Sheoraphuli to Howrah. I almost renew my ticket in advance.

The tickets are attached herewith for your kind perusal.

Regards,


[Swarup Modak]
Hindusthan National Glass & Industries Ltd.
2 P. G. Bhaduri Sarani
Rishra
PO: Prabhasnagar
Pin: 712 249
Dist: Hooghly
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Aug 13, 2020
Complaint marked as Resolved 
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sir this is my friend complaint he did not about computer so i am complaint.

Claint name is Ram Singh.

He is ticket booking in internet. He have andhra pradesh government issued ration card.

he traveled the train no and name is 2655/NAVAJEEVAN EXP and his transaction id is [protected]

class CL date of booking[protected] at 6.35pm and date of boarding[protected] and date of jurny is[protected] distance is 1894KM Quota is Tatkal. Fair charge is Rs.655 his status CKWL 10

He travelled From AHMEDABAD JN(ADI) TO KHAMMAM boarding is SURAT(ST)

In SURAT TC checked he says ticket is currect and BHUSAWAL station TC checked he says ticket is currect.

In NANDURA station The Lady TC is says not currect the Ration card is not accepted.
her bevaviour is not currect. She says this is not currect.

The Ration card is issued by the Andhra pradesh Government. That is the identity or not

The TC collected the Fine Rs.870/-

Fine Receipt no. G459618.

His Ration Card number is PAP[protected]

In travelling he have ration card.

kindly take the necessary action

My Full address is


Ram Singh,
Keesara Hotel,
Beside SBI,
Main Road,
Kodad - 508206,
Andhra Pradesh

Ph.No. [protected]
Respected Sir,

I am Satheesh Kumar working as a Design Engineer in reputed concern at Bangalore.

I have journey to Chennai in every weekend; Last week also I went Chennai and returned to Bangalore on Sunday night by Chennai mail. I bought the journey ticket from my friend, he book the tickets by through the travel agency, I don’t planned to come by train in return journey in every weekend, but he had some work so he informed to me to collect the ticket from the agent. I collect the ticket in time of 11.00 P.M (18/01/09), the train time is 11.15 on same day and the ticket type is waiting list conformed ticket (i.e. S10/51), Once again I checked the ticket from TTR passenger list and I traveled in the same train without any problem until 1.00 P.M

Because some one squad called me in between the sleep and he ask my name 1st I tolled I told Vignesh age 34 (As per the passenger list mentioned), he ask ID proof, but I am journey in my friend ticket, so how can I show my friend Id Card. After that I have explain the things but I don’t know this kind of rules available, on other than the person travelled from others ticket.

I know the law in the time of journey TTR ask the name, at the time its not matching mean that problem we need to pay the fine, but TTR not asking any thing, the squad how he know I am travelling in my friend Ticket and how they ask the fine amount and also he don’t returned my ticked to allow to travel in General compartment. On the time I don’t have the fine amount of Rs.510/- in my hand, because in the travelling time normally I take limited amount, so I cant able to give the fine amount to him and they are trying to get down on next station. I request to him regarding to travel as a open ticket person in general (Unreserved) compartment, but they don’t allowed to travel and finally I request him to pay that amount taken at Bangalore railway station to him.

Finally I got that information the agent and the squad having some relationship so he got this information exactly. Let I Know these kind of process (Rules) is available are not please give the clarification for the above happen things, it will gives the awareness to my friends. This is not a correct law mean I need to take the action on squad for my amount and criticize me on full night.

I am waiting for your positive and immediate reply from you.

Thanks & Regards
R. Satheesh Kumar
dear sir,
i am a regular passenger and being a responsible citizen i always try to follow the rules governed by railway.but unfortunately i need to inform you that on 26.1.9 i had purchased a superfast ticket from lucknow to knapur and travelled by Pushpak express after confieming it from 139 executive named Sandeep at 6.11 pm on 26.1.9, but after arriving at kanpur i was told that in pushpak express i am not allowed to travel on particular train for the abovesaid distance,
sir i have made my journey after confirming from 139 and if 139 is providing wrong information then who will help out.i was penalised a fine of rs 352 after having a valid and superfast ticket.
i had undergone a mental harrasment of 1 hour at kanpur staion.kindly let me know the remedies occured thereupon else i am bound to go consumer forum.
Regards
Sandeep asthana
333/11 shastri nagar kanpur
mob [protected]
Sir, I purchase a ticket from Jamshedpur Post Office of 2022 Tata-Jan Shatabadi ticket from Tata to Howrah on 24.01.2009 at 11.11 AM vide PNR No:[protected] ticket no: 08632071 running on 25.01.2009 in this ticket display my Coach No: D6 and Seat No: 105 & 106. But when i catch the train in the Coach No: D6 there is only 1 to 103 seat available, Seat No: 105 & 106 is not there, so, how this ticket is issue with that seat no. Then i talk with running ticket collector with my problem, he say this is not the first time you will please complaint this to railway authority. Sir please take a necessary action for this and reply with my e-mail ID. Unneccessary we are facing this type of problem in running train. This is your department fault please why we are suffer.
respected sir, I went to have ticket from Faridkot to Kalyan junction i checked kiosk it was showing availability for 29 Apr 2009 in AC III. when i went to counter he gave me pooled quota wait list again i come back and checked the kiosk it was again showing availability.
is this problem have any solution?
Respected Sir

Today I have faced a big problem with suberban train
Yesterday[protected] I buy a train ticket from beach station to Pazhavanthangal cost Rs:12.00
I used that ticket for up and down, , ,
next day morning that is today[protected] I buy a ticket for only UP bec I have a ticket for Down that is yesterday ticket
while i was returning to beach station on 6.00 PM, , the ticket checker ask me for ticket I given the return ticket which i am brought on[protected] but the ticker checker fined me Rs: 261 for without ticket

I am mentioned the details below

Train ticket No:[protected]-03-2009)
Exess Fare Charge Sheet No:831170

I request to give me good solution for this problem that I have faced

Thankyou
To
The Chief Commercial Manager
Eastern Railway, Calcutta


Subject: - Delaying in Payment – Pay Order A006506.

Respected Sir
This is “SRIKRISHNA KUMAR” on 06th of March’09 I got a latter from The Chief Commercial Manager, Eastern Railway, Calcutta Latter No. (C438/6/54649/1/09Re) with the subject “Refund of Fare”. According to the latter I am able to get Rs. 216/- (Pay Order A006506) from Rishra office on production of this latter. I visited to Rishra office four to five times but Rishra office is not able to pay me the said amount Rs. 216/- because they did not receive there copy regarding the same and after asking to give written that “They are not able to pay because of not receiving of there copy they refused to do same” and advised to contact CCM, Eastern Railway. I am asking you the reasons for delaying of my payment Rs. 216, and why Rishra office is not received there copy by that they can pay my amount. Please take immediately action towards my problem.

Thanking You


Yours truly,
Srikrishna Kumar
40/1, N. S. Road, Rishra
Hooghly – 712248
M: - [protected]
Dear Sir,


I booked two and a half tickets (II class sleeper) from Jajpur K Road to New Delhi. The Train No. is 2815. The PNR No. is[protected]. The date of journey is 27th June 2009. I had to pay Rs 1203 for two and a half tickets. As per my calculation, the actual fare for two and a half tickets is Rs 1173. (457 x 2 + 259 = 1173) It means there is a discrepancy of Rs 30. Am I right or wrong? If right, can I get back the extra money? Though the amount doesn’t matter much, yet I want to know the reason for this discrepancy. Please suggest how can I get back the extra money?


Thanks & Regards,

Alekha Chandra Jena
New Delhi
Mobile: [protected]
sir,
i would like to highlight some mismanagement going on at ishri railway crossing at the parasnath railway station in jharkhand.Every morning the crossing barricade is kept closed for 2 hours from 8 to 10 without any reason due to which the passengers on road has to face many problems due to crowd and the hot climate.. From the localites it has been found that the crossing is kept closed purposely for the local hawkers so that they can sell more, and the authorities at the nearest railway station which is parasnath has been involved in this act.Also it has been heard that the station master at the parasnath railway station is making money out of it by getting a share from the hawkers.
it will be highly appreciable and message to this kind of people i[censored] take action against this people who creates so many problems for the daily passengers.
with hope
chandan kumar singh
Dear Sir/Madam,

I need your help or solution to get the refund of Difference of fare between the booked class(3AC) and lower travelled class(Sleeper).

In my Ticket, TTE marked and allotted the seat in the Bhusawal station, till Durg station in the sleeper class, coach number S11, bearth number 10, 23 & 24.
And same has been marked by him in his sheet & Ticket both. Later, he informed me that due to marking on ticket, I can able to claim the difference of fair in the destination station booking counter.

Once, I have requested the same at the Durg station, then Booking officer has asked for the certificate from the TTE.I was shocked to know about such certificate. Unfortunately, due to unawareness, I am not able to collect the Certificate from the TTE for the lower class travelled, which is mandatory to claim for refund.

Now, I am become helpless to understand that how can I claim the refund for the same. Ticket details are given below.

Ticket Booking Date:[protected]
PNR Number:[protected]
Journey Date:[protected]
Train Number:- 8029
Class :- 3AC
Journey start from:- Mumbai LTT
Journey Upto:- Durg


I request to guide me for the same ASAP.
I am a daily passenger meerut to new delhi .but i am not satisfied railways services.i want ghaziabad to meerut electification route .train are increased in our route .because jo trains hai ushme bohat rush hota hai foot rakhne ka space nahi hota hai.ush par log cigrette tash or chain pulling karte hai .koi checking nahi hoti hai.unhe rokne ke liye koi nahi hai .please subah train increase karo .or khud watch karo ki trains mai kitni rush jata hai .please kuch karo? actuly mai toh ye chahta hu ki delhi metro jaisi service ho jaye vaisi checking vaisi safty vaisa aram .agar aisa nahi bi ho sakta toh ushke aas pass toh service ho jaye.

Please Action Me aa Jao.
i want to make one strong comment on the chart preparation process of trains.I was supposed to travel from mumbai central to kota and my ticket was waiting list.The train departure was 18:50 but the chart is prepared at 17:20.Since mumbai is big city and i was supposed to travel from vashi to mumbai central which take about 1:30 hour.I rushed to mumbai central and could not catch the train.So i want to make very strong comment on this.Railway has rule to prepare chart b4 4-6 hours then why this is happening to us.
I want to bring to your kind attention about the problem, we faced during the journey at ShakurBasti Station. I was going to Bhatinda by Train No. 3007A Coach No.S-5 Seat NO.27-29 PNR NO.[protected]on 30th May 2009.
After reaching the train i have seen that the coach no. S-5 was Missing.
I asked to Railway enquiry at shakurbasti but there was no response at enquiry. He donot know
about any information about the missing coach.
i had undergone a mental harrasment at SHAKURPUR Station. kindly let me know the remedies occured thereupon else i am bound to go consumer forum.
We request you to Kindly pay attention on our complaint and take necessary action so that passengers
would not face these problems in future.
Regards
Naveen Mobile [protected]
I want to bring to your kind attention about the problem, we faced during the journey at ShakurBasti Station. I was going to Bhatinda by Train No. 3007A Coach No.S-5 Seat NO.27-29 PNR NO.[protected]on 30th May 2009.
After reaching the train i have seen that the coach no. S-5 was Missing.
I asked to Railway enquiry at shakurbasti but there was no response at enquiry. He donot know
about any information about the missing coach.
i had undergone a mental harrasment at SHAKURPUR Station. kindly let me know the remedies occured thereupon else i am bound to go consumer forum.
We request you to Kindly pay attention on our complaint and take necessary action so that passengers
would not face these problems in future.
Regards
Naveen Mobile [protected]
i have booked train ticket for "X" station in partucular train but wrongly may be mistake of railway or myself tickets issued for wrong marked in sex column as showing that male to female now i want to change in sex column from male to female .. pls advise how to do.
First information i was sent 16 Jan 2009 and already taken more than 90 Days. Till date no action have been taken by irctc.On given pnone number, they are also not giving postive responce.

Regards,

SINGH AJAY KUMAR



On Sun, May 31, 2009 at 2:19 PM, <[protected]@irctc.co.in> wrote:

Dear Customer,

Please note that we have received your mail and your refund will be processed through TDR (Ticket Deposit Receipt). Refund under this category is processed by the railways under the present commercial rules and this process takes minimum 90 days or more. Once the refund is received from the railways the balance will be credited to your account.

Thanks & Regards
Leena
[protected]@irctc.co.in
www.irctc.co.in
[protected]

----- Message from ajay.[protected]@gmail.com[protected]
Date: Sun, 31 May 2009 14:14:59 +0530

From: ajay singh <ajay.[protected]@gmail.com>

Subject: Re: File TDR - Ajay Kumar Singh,

To: [protected]@irctc.co.in


> On 4/18/09, ajay singh <ajay.[protected]@gmail.com> wrote:
>>
>> Till date we have not recived your confrmation from your site.
>>
>>
>> Ajay Singh
>>
>>
>> On Sat, Jan 24, 2009 at 5:11 PM, ajay singh <ajay.[protected]@gmail.com> wrote:
>> >
>> >
>> >[protected] Forwarded message[protected]
>> > From: ajay singh <ajay.[protected]@gmail.com>
>> > Date: Sat, Jan 24, 2009 at 1:21 PM
>> > Subject: File TDR - Ajay Kumar Singh
>> > To: [protected]@irctc.co.in
>> >
>> >
>> >
>> >
>> >[protected] Forwarded message[protected]
>> > From: ajay singh <ajay.[protected]@gmail.com>
>> > Date: Fri, Jan 16, 2009 at 12:08 PM
>> > Subject: Re: Money Refund Confirmation from IRCTC
>> > To: [protected]@irctc.co.in
>> >
>> >
>> > Dear Sir,
>> >
>> > This train was cancelled on said date but till date i have not recived
>> money
>> > back.
>> >
>> > This train has came upto Allahabad and after that cancelled.
>> >
>> > Details are as follows:

>> > Booked Tickets History

>> > Pnr Number[protected]Transaction ID[protected]
>> > Train No2559Train NameSHIV GANGA EXP
>> > From Station VARANASI JN(BSB)To StationNEW DELHI(NDLS)
>> > Date03/1/2009Class3A
>> > Boarding VARANASI JN(BSB) Resv UptoNEW DELHI(NDLS)
>> > QuotaGeneral Booked By


>> > Ticket Details

>> > S#NameAgeSexBerth PreferenceSenior Citizen
>> > 1Anamika Singh 29FemaleLower
>> > 2Archana Singh 34FemaleLower

>> >
>> > Payment Details
>> > Payment Option UTI
>> > Ticket Charge Rs 1640.00
>> > Internet Service Charge Rs 25.00
>> > Total Rs 1665.00
I HAVE BOOKED TICKET VIDE PNR NO.[protected] DATED[protected] FROM GAJRAULA TO LUCKNOW FOR 4 TICKETS IN TRAIN NO. 4512/NAVCHANDI EXP.

MY 3 SHEETS ALLOTTED IN S9 AND OTHER SHEET BOOKED IN S7 COACH. KINDLY DO THE NEED FUL MY JOURNEY ON 7/6/2009.

YOU ARE REQUESTED TO ANOTHER SHEET IN S9 COACH.

REGARDS,

LALITA SHUKLA
Sir please take the refernce of my earlier complaint in which I sent complaint about not attaching the D-1 coach in Gomti express at Lucknow station on[protected] in which there was my reservation .The person pasting chart pasted chart of D-1 in general coach and removed the plate of general coach from that coach and told that this is D-1 .In this coach seat was less than reserved and general passengers refused to vacate the seat.Train was allowed to move qickly without any remedy.
I booked one Tatkal seva ticket from Moradabad to Delhi on 20/05/2009, PNR no.[protected], Ticket No. 54890490, Train No. 5014.
Because of Tatkal Ticket it is from Katgodam to Sarai Rohilla, I mention on the form Boarding Mb on 25th may 2009. but a staff a lady on the reservation counter booked 25/06/2009 but boarding from moradabad on 26/05/2009. This is absolutely wrong.
I faced a very big problem during the journey. I request you kindly check my form and take some action, please return my ticket amount which is Rs. 307/-

My Address on the form : My Correspondence add:
Khan Mohd Naeem Khan Mohd Naeem
286, E.R. Road, 302/b, Evergreen Apt.
Mumbai - 400003 7, belveder Rd. Mazgoan,
[protected]/ [protected] Mumbai-400010
[protected]/ [protected]
This is to inform the concerned person that I am travelling from New Delhi Station to Patiala Station. The fare every time I am paying for the same visit is Rs. 65. But on 13/06/2009 time 04:26 i has been given the ticket which shows Rs. 75. I do not understand why this happen. I quered about this to the ticket issuer but he not respond. I am hurry that time so can not contact with the station master immediately.

Please check this at your end. If you want I can send you the scanned copy of the ticket as well.

Regards
Aradhya Bansal

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