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Indian Railways - HARRASSMENT BY RAILWAY BOOKING STAFF |
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62 Reviews
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mukhesh
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Dear sir,
I was issued Rly. warrant from mumbai to Delhi and back, to attend some urgent official meetings, at mumbai it was exchanged but when I went to the ticketing counter at Sarai Rohilla it was not honoured saying that since name of station written in railway warrant was Delhi to Mumbai and it was told by booking clerk that there is no rly station by the name of Mumbai hence it can not be honoured. but it is obvious that all the station (Bandra, Dadar, Mumbai central, borivali etc) comes in mumbai only. Even I met Supervisor Mr. Surender singh who also refuse to honour it saying that if we will honour it there will be audit objection . Eventhough everything was okey but they refused to honoured even the destination was clearely written. if there are multiple stations in a particular city then any of the station will serve the purpose. Due to the refusal by the railways it cause a lot of invonvienence to me. This was due to foolishness of that particular railway staff. I have faced this kind of problem in delhi only, hence i hope necessary instructions will be issued through ur good office in this regard . Thaks with regards MC LAKHERA
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 61 Comments |
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i undersingn farid nawab would like to make complaint against mankhurd(mumbai) station master sri sb verma,i am absent with there behaviour and refuse to give me the complaint book.
and i am always ready to say abt the matter in your judicaiary area.
please informe me what ever action is done againts him and i also send one email to mr director of indian railway abt them,
thanking you your faithfully
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respected sir,
i undersign farid nawab live in c/f1/12 cheeta camp
trombay mumbai 88 is the passenger of mumbai's local
railway.
my nearest railway station is mankhurd station
i would like to file and objectionable complaits
against your station master sb verma on of saturday13
january 2008 i brought one complaint againts your
windows cashier(who sale the ticket) then on 13 jan
2008 at 4:15 pm i went to the station master cabin and
asked about the complaint book the i surprise with
them behaviour which is done with me at the time and
he was refuse to give me the complaint book and he
saids"whatever you want to do you can do so"
my name is sb verma and nobody can do anything aginst
me.
sir i am a regular costomer and i expect lots
of thing from our nation's railways service and with
some worst peoples are make disgredation of our indian
railways name
please take some neccessary action against them
and i am ready to facing him in any where to say abt
the matter & hearing in this case
my name is shaikh fareed nawab jahan
and my mobile no is 9821318584,9820866317,02225502500
thanking you
c/f1/12
cheeta camp trombay
mumbai88 your faithfully
farid nawab
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TO, RAILWAY CHIEF
EXCUTIVI
Sub:-Goods not received
WE(GENERAL FORGING) LURLA [W]
had good send by laugage on 291 8 challan no. 180 rail Receipt no. -B- 191878 to .
Shri Ashutosh engeeniring industries village Javar Hirapur Raipur. Our good were of iron equrment of electricity. the good is not received to our handle party yet. the worked is in not progress. There loss of great deal. Pleas check DRM - office at raipur and take necessary steps to find out why the goods is delaverd. it is urgent .
I request to respose immediately.
General Forging and Engeeniring Works
MS LOHAR
MOB. 9323805125
TEL.26500901
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TO, RAILWAY CHIEF
EXCUTIVE
Sub:-Goods not received
WE(GENERAL FORGING) KURLA [W]
Had good send by laugage on 2918 challan no. 180 rail Receipt no. -B- 191878 to .
Shri Ashutosh engeeniring industries village Javar Hirapur Raipur. Our good were of iron equrment of electricity. the good is not received to our handle party yet. The worked is in not progress. There loss of great deal. Pleas check DRM - office at raipur and take necessary steps to find out why the goods is delaverd. It is urgent .
I request to respose immediately.
General Forging and Engeeniring Works
MS LOHAR
MOB. 9323805125
TEL.26500901
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Dear Sir,
This is regarding Summer Concession offered to students. I wanted to book a ticket for Return journey from Nagpur to hyderabad in AP express Dated 05/May/2008 for my Wife and daughter who is six year old child.
I got a railway concession form from her school filled in all respect and handed the same to the booking clerk Mr.G.A Ansari on Date 03/04/2008. He bluntly refused to take th same and asked this cannot be honoured and started speaking nonsence whether this doc is correct or you have forged it ...etc. After heated argument he asked to meet supervisor Ms. Bharti. When contacted her she said to fill the form correctly. I dont understand what was to be filled up.I found only the sign of the student missing. Can you explain How can a six year old child sign a document when it was attested from her school. Again we stood in the lengthy queue and came to the counter where Mr. C.V.S.S Prasad honoured the document but said no concesssion can be given in AC 3 TIER. Again we went to supervisor and surprisingly she had to confirm the same from her collegue whether the concession can be given or not. After some time she also said this cannot be given.
We spent four hours running from one counter to other like fools.
1. If concession on AC is not given to the students then why so much propoganda about about student concession and "Garib Rath".
2. Rude behaviour of the booking Clerks. They respond as if they own the Railways. They shout on passenger as if we have committed a crime. Stupid people does not even know about the policies.
3. Non competent upper staff asking other colleges about the concession details.
looking at the quality of service, The saying goes True " Mera Bharath Mahan, Railway mein Sau (100) me se nenyanve (99) baiman."
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1-at kalyan station local passengers are gathering hugely due to there is no planned shedule of platforms for fast / slow locals also anouncement happening after the train arrival .it suffers all passengers need to run & catch the train
2-local trains should be passed first than outside mails but it is not happening due to same passengers not reaching destination as planned
3-no idicators on kurrey rd station after 10.00 pm
4-monthly passes given at all counters / on kalyan st it is not happening counter person not agree as the above counter intructions are given that all type ticket & monthly passes has been given
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this is not a compaint.
I request you to send the WEB ADDRESS from where I can
down load the student concession forms
thanking you
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This is a complaint.
I booked an e-ticket with PNR 8323568439 from Kalyan to Lucknow (Date of Journey 24/10/08) on 28/08/08 and I cancelled the ticket on 23/10/08 but the amount for the ticket has not been yet refunded to my account.
It has been more than two months and I am continuously following IRCTC helpline but no action has been yet taken on it.
Everytime I had to call IRCTC and customer care people will ask to wait for a week or two. But no concrete action has been taken yet. I had already called up IRCTC helpline about 25-30 times and have spended around Rs 200 for ticket of cost rs 441.
Could you please help me on this.
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My Kids want to go at my native place in summer vacation but school dont have railway student concession
form i contact to near railway station at vridachalam Tamil nadu, simply they pass to meet Divisional commercial manager trichy.
school management is not showing interest in this matter. How i can avail this facility ?
Arvind Garg
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Dear Sir,
I had booked a ticket from boisar to dadar from Saurashtra Express Train No: 9216. And I had confirm ticket of coach no S1, seat no 72. But when I boarded the train there was somebody already occupying my seat I tried to expalin him about my reservation but he was not at all listening to me neither giving up my seat. The person was travelling with pass and he was saying that he travels by this train very often so that was his seat. we had a little fight for seat. The prblem I faced are as follows:
1) There was no Ticket collector on that train on 06 March 2009. The TC didnt came for Checking.
2) I was standing for 3 hours.
3) This type of malpractise happened two times with me at firozpur janata also.
I hope there would be strike action to be taken for the TC in charge. We are awaiting for your better service for good tommorow
Regards,
Jithu.S.Nair
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Dear Sir,
I am very much disappointed with the service of local trains between Kalyan and CST. I am frequent traveller of First class but I dont even get the facilities of paying such a huge amount.
No fans working properly, Heavy rush, Ticket less traveller in First class, People from second class boarding in first class. The fans are very much old. I suggest you to purchase good branded fans which has no problem through out years. The fans available now are of M/s. Shankar. God knows which is this company..
Kindly look in to this matter and take necessary decision on this...
Regards,
Jithu S Nair
Mb: 9987515119
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Kindly arrange to send me a draft application through net for availment of Physically handicaped facilitied from railways.
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Sub:-( Mentally and financially Harrassment )
Dear sir/madam.
I booked a ticket on 02 april 2009 from sarojni nagar reservation centre at 10.35am for 02 april 2009.its PNR no is 245-9292137.i filled a reservation form for same day ( 02 april 2009) but she couldnt treat me well and made a ticket for 16 april 2009 that time i had not time to see the ticket properly and whn i reached on railway station to catch my train at 16.00 whn i saw the reservation chart and chk my ticket the number was same but the name for some one else, then i came to know tht the ticket made wrongly by the reservation lady.my ticket D1 54, but its issued for someone else, whn i checked my ticket its issue for 16th april 2009, but i asked for my ticket for 02 april 2009, i was so disappoint for the railways bed job, unfortunately tht time i was not carrying money on tht time.i borrowed money from other passangers and i ran to rilway ticket counter to buy a journel ticket, no.(1306 1578) because i was having short time to catch train.i was so disappoint mentally and finaceially harrassed by you. i hope you ll take a appropriate action against tht irresponsible employee at sarojini nagar reservation counter (new delhi).so tht no one can be harrassed like me.
waiting for ur appropriate action must welcome.
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I boarded the train no 2030 (Shatabdi)from Amritsar on 2nd May and found two of the passengers openly drinking near the toilet, my wife reported the same when she took my kid to the toilet. I also saw the same and complained to the police officer on round. Instead of taking any action they also joined them and were seen cracking jokes. I felt like a fool and suddenly realized may be I was wrong in our country you can buy any one for 250 ml
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Ref : 1. PNR No. 440-4502576 (Ticket No. 31796842)
2. PNR No.430-4502665 (Ticket no. 31796843)
3. Cancellation Ticket no.31832742 dt. 29.4.2009
Sir,
My wife and daughter were travelling from Valliyur to Nagpur via Chennai on 28.4.2009. They had to catch their onward train on 29.4.2009 from Chennai Central. However, following the accident happened near MAS, their train (no.2295) was diverted, and they could not travel by that train. The Railway staff there were unable to help the heavy rush of the confused travellers of various cancelled or diverted trains. My wife and daughter had a very tough time in MAS station.
They were instructed to cancel their ticket for refund. So they cancelled their ticket, but the amount was not refunded. The booking staff were in a hurry to somehow send the passengers away from the window. They were informed that FULL refund will be given to them. But the booking staff did not pay them any amount, instead, told them to collect the amount from the station where they booked the ticket - that is NAGPUR. My wife insisted the booking clerk to endorse the ticket for collecting cash from Nagpur, but she did not endorse the ticket but just pushed them away saying that they will definitely get cash from Nagpur station when the ticket is presented there.
So I went and presented the ticket at Nagpur today. However, the station authorities refused to pay any money saying that there is no endorsement on the ticket regarding refund.
Now I am really upset at the way IR is dealing with the victims of a train cancellation / diversion.
Sir, I would be obliged to you if would kindly let me know what I should do further on the refund. Please let me know where I can get the refund from and whom I should approach?
R.S.VIJAYA RAJAN
rsvoffice@gmail.com
093 269 31030 / 094 230 90265
Address :
9, Prerna Nagar
Katol Road P.O.
Nagpur - 440 013
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My wife purchased the 3rd AC ticket from Aligarh to Chandigarh for the train No. 4217 unchahar Express from Agra. Date of journey was 5th May 2009 . Coach was B2 and seat no. was 28. Time of train reaching to Aligarh JN was after midnight about 1 "O" clock. At the station when train reached, doors of the coach were closed and nobody ( TT/Attendant) was there to get the doors opened. Ultimately She could not boarded the train and missed the train . You can imagine the agony she suffered in the mid night and losses occurred due to not reaching the destination at time apart from the ticket cost. I lodged a complaint to IRCTC ( Complaint No. GAX20090505138) on 5th May, 2009. The concern department showed their inability to handle the issue and advised to contact Divisional commercial manager . Surprisingly in wave site nothing is available for complaint handling issues . It seems Raiway thinks that every thing is very normal and arising of the complaint is not a question. Could Railway handle my complaint and take action against the staff who was responsible for the behavior.
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My wife purchased the 3rd AC ticket from Aligarh to Chandigarh for the train No. 4217 unchahar Express from Agra. Date of journey was 5th May 2009 . Coach was B2 and seat no. was 28. Time of train reaching to Aligarh Jn was after midnight about 1 "O" clock. At the station when train reached, doors of the coach were closed and nobody ( TT/Attendant) was there to get the doors opened. Ultimately She could not boarded the train and missed the train . You can imagine the agony she suffered in the mid night and losses occurred due to not reaching the destination at time apart from the ticket cost. I lodged a complaint to IRCTC ( Complaint No. GAX20090505138) on 5th May, 2009. The concern department showed their inability to handle the issue and advised to contact Divisional commercial manager . Surprisingly in wave site nothing is available for complaint handling issues . It seems Raiway thinks that every thing is very normal and arising of the complaint is not a question. Could Railway handle my complaint and take action against the staff who was responsible for the behavior
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Sir
I am very sad while bringing this in your notice that the booking staff at ludhiana station is very very rude and they don't perform their duty the way it is required to be done. Today i was standing in the line from 6:15 but i couldn't get my tatkal reservation. I asked the lady sitting at counter that i ave tatkla booking so i need to done it early, but she din't do that n moreover screamed at me. she yelled in a very bad way. She allowed some other people who were not standing in line to come forward and get tickets. She booked their tickets altough they were not in line. Many senior citizens were standing in that line. all felt very disgusted. There was someone from the railway deparment who was booking tickets on commission, he was charging very high for each ticket. This is a very shameful situation for the indian railways. I am very sorry to say but this is very disgusting. We are harrassed and humiliated. please look into this matter. this happens everyday wit so many people.
Thanking you
Yours Faithfully
Nimy Skariya
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24/5/09 I got reservation in Gomti express(2419UP) from Lucknow to Etawah after paying89rupees .On day of Departure D1 coach in which there was my reservation not attached with that train .Railway personnel pasted list of reservation in general coach forcing that it is D1 and this coach was fullof general ticket passengers they refused to vacant the seat and anomily was also that in this coach seat were only 90 and pasted list showed more than that seatit proves that that coach was general and no body took pain to attach D1 coach.Even on that day train placed on platform one at departure time i.e.5.25am when coplaint made orally then driver was forced to move train.In this way we tortured by your system though it was TT who helped and adjusted us in various seats after facing this mismanagement.Please take action against responsible persons and also inform me too.This is case of consumer forum also so I can proceed furthure.
Yours'
Lalit narayan mishra PNR No.252-2781797
ADIOS DIOS office Etawah
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I with my friends and family travelleing for Lucknow to Khandwa. we have our reservation ticket with waiting no 49, 55, 56, 57, 58 pnr no 2258309104, 2520880261, 2520880261 for train no 2533 PushpukExpress. At Lucknow station nobody, even at inquries counter gave us satisfactory reply and that pnr machine is alos out of order that time. at the time of train they sticks the reservation chart, in that chart they remove that page whichshows the confirmation of our bearth. one TTE mr R K Singh gave us wrong information that you did not confirmd and he also does not shows us that chart and asked for extra amount, because of faimly problem we paid him and he gave us three birth which already allotted us in final chart. we hope railway should take action on that TTE and alos remove this problem from that currupt Lucknow staff, all this happened on june 9th 2009 at Lacknow and that TTE has duty from Lucknow to Kanpur.
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