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Indian Railways |
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24 Reviews
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Sulax Shah 
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Rejecting refund for Cancelled Train
This is to inform you that my E-ticket Refunds ( details mentioned below) has not been credited to my credit Card Card account despite of submitting the TDR's and request letter well within stipulated time to appropriate offices and regular follow ups every week.
Even this is dully acknowledged and then requested by Mr V P Indoria – Sr Consultant IRCTC, New Delhi wide his letter nos. 2003/IRCTC/ERTD/Refunds dtd 6/12/2007. This letter from IRCTC clearly mentions that the applicant has applied and submitted all the relevant documents in time and the e-tickets refunds due to him should be considered.
Despite of this, it appears that there is non-compliance of the order of IRCTC E-Ticket Refunds Branch letter nos: . 2003/IRCTC/ERTD/Refunds dtd 6/12/2007.
May I sincerely request you to pls look in the matter and do the needful to actuate the refunds due to me at the earliest and oblige.
I was supposed to travel from New-Delhi to Baroda on 31/5/2007 ( we were a group of 19 family friends supposed to travel by 2952 Rajdhani Express ) but the train was cancelled on that day because of the Riots / Track damages caused due by ongoing Rajasthan Gurjar Riots at that point of time... I deposited all my Six E-Tickets at Hazrat Nizamuddin Raliway Station and obtained a TDRs. Out of this SIX TDR's I am fortunate that I have received Refunds for Three TDR's.
The TDRs for E-Tickets were then forwarded to Chief Commercial manager – Refunds, New Delhi on 7/6/2007 by Registered Post.
Since, the destination station of my travel falls under Western Zone, the TDR's were forwarded to Chief Commerical Manager – Refunds, Mumbai.
Sr. No Ticket PNR TDR Number Amount
1 2600165277 084284 Rs.3770=00
2 2437185547 084283 Rs.6795=00
3 2237099125 084282 Rs.5565=00
With Regards
Sulax Shah
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 23 Comments |
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Dear Sir/Madam,
I Booked my ticket From Mumbai to New Delhi, via AUG KR RAJ EXP, 2953(24-MAY-2008).
I was ready for Journey, Unfortunately train is cancelled by Railway because of "Gurjar Aandolan ( in Rajesthan)."
I was on Official tour for New India Assurance Co. Ltd (A Govt. of India Enterprise).
Now i need the "Proof of train Cancelation" from your side, to provide the proof to my Head Office for Full Fare Compansation from my Company.
So please provide the Proof of cancellation of train in written.
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i booked one rail ticket for my journey of dated 14.06.2008 vides train no. 2953 from Surat to Hazratnizamuddin through irctc website in Tatkal Quota.
When I reached Surat station to board, I came to know train is cancelled, and there I enquired by railway person, he told me that ticket amount shall be debited in my account automatically. Since amount is still not debited in my account hence I request you to please help in this regard and arrange to debit same amount in my account.
In this regard i have sent email on care@irctc.com but still dont not get any reply. My ticket details are given as below:
Name : AMIT SHARMA
Train No. :2953
PNR No.: 8511816818
Tras. ID: 0051822286.
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Hi All,
Well I must tell you that the Cancellation of E-Tickets on irctc is just the formalities and no refund is being done. as an example, I booked a Ticket for dated 02nd Nov 2007. I somehow missed the train and cancelled the ticket in the nearby Internet Cafe. I am still following the mail. I have received documents from irctc stating that my request has been forwarded to India Railway for the procedure. Its 10 months since then and I am still enquiring about the refund with the officials with no result. I request you to kindly get my refund done as soon as possible.
Transaction ID Being 0026336421.
Train No : 2561
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Respected Sir!!
i booked my e-ticket through internet(www.irctc.co.in) on 25-Dec-2008. in K.V.express(4257), journey date 28-12-2008. PNR NO.2517939559, Transaction ID 0083957802 in Tatkal Scheme. but unfortunately in Date of Journey train was late more than 13 hrs. and i have to go urgentely delhi that day. so i came delhi by another train .
Sir.. i am very requested that plz. refund my money..
thanks!!!
shashank
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sir/mam
i have missed my train(MAILADURAI EXP) from Bangalore to Trichy on 8/12/2008, Regarding to get the refund, railway department has requested us to send a letter to Madurai southern railway and we did it .but we have not obtained the refund yet.what is the procedure to get the refund.kindly tell me the way for it.
Train no:6232
Pnr no:420-2936911
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SIR/MADAM
There is an emergency requirment of a train between chennai to bangalore on saturday and sunday night
between 23.15pm to 23.50 ... most of people working in banglore prefers only available train bangalore mail in which its very difficult to get reservation...ppl hang out side the unreserve compartment ...which oneday will lead to a very big tragedy or accident...so kindly take my sencire request and make a note to higher offical regarding this complaint
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I am writing this mail about the refund of the money that I paid to buy tickets from Delhi to Rourkela and also the return journey.
I booked two tickets for train no-8478/Utkal express/3AC PNR Number: 214-8581119 for the date 07th July 2008 paying an amount of 2296+30(an additional amount for booking tickets).And I booked two return tickets for train no-8477/Utkal express/3AC PNR Number: 611-5275276 for the 10th July 2008 paying an amount of 2296+30(an additional amount for booking tickets).
The train however got cancelled but I didn't receive my money back till now. I filled the TDR (Ticket Deposit Receipt) form number: 923129 on 7th July 2008(same day) at 13:00 hrs .After coming to Bangalore I have sent the TDR form again to the address given below.
Chief Commercial Manager (Refunds),
Northern Railway 2nd floor station building
New Delhi 110055 via speed post.
It is waste of time and money both to go to the railway enquiry again and again in Bangalore & Delhi. I already wasted a lot of time & money in enquiring but didn't have any response yet, as there is no one in the railways department who can tell me exactly what is happening. The most common answer which I get from railways is that "it’s under processing”. I am fed up of hearing these words.
What kind of processing you do let me also know that it take several months & years to transfer the refund amount?
Regards
Rupashi
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Dear Sir,
we had sent you TDR against untravelled PNR No. 632-4241840 on 18/02/09 which was received by the due authority on 24/02/09. But we have not received any reply to your end till date regarding fare Rs. 941/- . we, therefore request you to send the same at the earliest.
Rahul Bhat
Nilons Enterprises Pvt. Ltd.
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Dear Sir,
My brother Sri.vV.CHANDRASEKARAN booked tickets for my family and his family from CHENNAI TO DURG on 25.12.2008. Due to some problem one of the passenger Smt.N.P.LAKSHMI LATHA(wife of my brother) was not travelled with us.So we got a FORM OF CERTIFICATE FOR LESS NUMBER OF PERSONS TRAVELLING(ceritificate 'A' for granting refund) from TTE and that certificate number is 162421 dated 25.12.2008. We gave a letter to MADURAI RAILWAY AUHORITIES for refund in the month of JAN'09, till date we have not received any refund from the officials of MADURAI RAILWAY. I furnish herebelow the ticket particulars.
PNR NO.4301703118, DATE OF JOURNEY:25.12.2008, TRAIN NO:6328
No.of passengers mentioned in the ticket:6
no.of passengers travelled :5
NON TRAVELLED PERSON DETAILS :N.P.LAKSHIMI LATHA
FEMALE, AGE:44
COACH:S-7
BERTH:9
Kindly arrange to refund the ticket amount at the earliest.
THANKING YOU SIR
WITH EXPECTING YOUR VALUBLE REPLY
V.KRISHNAMOORTHY
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refund should be there in case of late train arrival in emergency time
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Dear sir,
This is to inform you that Kindly mention the failled transaction deducted amount is not refunded from IRCTC .This is to inform you that I had made four transaction on 6/3/09 but there 02 transaction were failure . Details as follows 06/03/2009 74477489067009954852161 Indian Railways Catering Rs. 1, 034.29(DR)
06/03/2009 74477489067009915616614 Indian Railways Catering Rs. 963.03(DR)
06/03/2009 74477489067009918908463 Indian Railways Catering Rs. 1, 034.29(DR)
06/03/2009 74477489067009954853540 Indian Railways Catering Rs. 1, 034.29(D
only two tickets were delivered but amount deducted of four transactions 02 transactions were failure( Dark Underlined) yet amount was deducted still that amount is not refunded from your side.Herewith attached my credit card account satement I have made there Bold and underlined letters on dated 5/05/09 cash back debit amount 1) 1034.29 & again -1034.29/- total amount is 2068.58. ( Please see 2nd attachment )Please refund me. from last couple of month i am tryring for the same but still I am failure non of amount refunded from your side . Please do the needful .
Regarding the same.I am really tried to communicate with you People from last 3 months.in between I have lost my time, money patients. I have made 4 transactions on 6/3/09 but there was 2 were failled yet transaction amount - Rs 2068 deducted still this amount not credited in my credit card account No is - XXXX XXXX XXXX 1018 . As per IRCTC they told me that time your banks mybe server down. and also informed me Please inform to your bank " the failled transactions amount not refunded form IRCTC then we (IRCTC) will talk with your bank . and alos the verification report not forwarded me from your side. the report of dispute released in favour of bank, please send me soft copy or hard copy send me on my residential address is " 6/18 shri ganesh nagar, yerwada pune - 411006. This is my kind request to you otherwise I will go to consumer court regarding the same matter .
1) attchment 1 IRCTC REPORT
2) Bank Statenent.
Thanks & Regard,
Nagsen Chavan,
User ID ; chavan_nc
Credit Card no : XXXX XXXX XXXX 1018
Date of Transaction: 6/03/09
Mobile No. 9850943068
1) Reference Number VCB11960/VCB11961 Transaction Id 0099148404
Date 06-Mar-2009 Amount 1, 016.00
PNR 0 AWB Number
Credit Card Number 4477466651091018 FT number 200903063568187
IP Address 61.17.11.217 Reason Transaction Not Recognized
Admin Details
Printer Name Printed Date 06-Mar-2009
Dispatcher Name Dispatched Date 06-Mar-2009
Deliverer Name Delivered Date 06-Apr-2009
Consignment Id First Attempt(Creation Date) 06-Mar-2009
Recieved By Second Attempt(Creation Date) 06-Mar-2009
Ticket Details
Payment Status Payment Settled Refund Status refunded
Reservation Status Not Booked
Train no 7031 Train Name HYDERABAD EXP
From LNL To HYB
Journey Date 06-Apr-2009 Class : 2A
Boarding Point PUNE Reservation Upto HYB
Quota General Reservation Choice 3.Book any
S# Name Age Sex Berth Preference Food Preference Senior Citizen Cancel Status
AVINASH MANOJI 46 m Lower Veg 2
Payment Details
Payment Option ICICI
Ticket Fare 996.00
Service Charge 20.00
Total amount 1, 016.00
Settlement Id 200903063568187
Delivery Details
Delivery Mode eticket
Delivery Address
Delivery Date 06-Apr-2009
Received By
ID Card Type XXXX
ID Card No YYYYYYYYYYYYYYYYYYYY
Issuing Authority YYYYYYYYYYYYYYYYYYYY
Refund Details
No of Passangers 1 Refunded On 06-Mar-2009 Receipt No 000066643624
No of Pass Cld PG Name ICICI Refund Type Transaction Failure
Amount Refunded 1, 016.00 Refund ID 200903063589952 Refund Status Refunded
User Details
User ID chavan_nc Email ID nagsen.chavan@gmail.com
User Name Nagsen chavan Mobile No
Home Address 6/18 shriganesh nagar yerwada pune-06 Office Address 6/18 shriganesh nagar yerwada pune-06
Home City Pune Office City Pune
Home State Maharashtra Office State Maharashtra
Home Pincode 0 Office Pincode 0
Home Phone 9850943068 Office Phone 9850943068
Findings User tried to book an E-ticket that was not booked but amt debited from user's a/c whole amt 1016/- was already refunded vide Settlement ID 200903063589952. We will not accept chargeback for this. Pod not applicable. User State Active
2) 06/03/2009 74477489067009954852161 Indian Railways Catering Rs. 1, 034.29(DR)
06/03/2009 74477489067009915616614 Indian Railways Catering Rs. 963.03(DR)
06/03/2009 74477489067009918908463 Indian Railways Catering Rs. 1, 034.29(DR)
06/03/2009 74477489067009954853540 Indian Railways Catering Rs. 1, 034.29(D
.
Card No.
Card Type Primary Card
Statement Date 07/05/2009
Payment Due Date 25/05/2009
Statement Period 08/04/2009 To 07/05/2009
Total Amount Due Rs. 6, 980.67
Minimum Amount Due Rs. 1, 870.00
Name
NAGSEN ANANDA CHAVAN
Statement Summary
Previous Balance Rs. 5, 266.92
Purchase and other Charges Rs. 9, 345.25
Cash Advances Rs. 0.00
Payments and other credits Rs. 7, 631.50
Total Amount Due Rs. 6, 980.67
NOTE:The redeemed points include the actual redemptions (if any), the cash back adjustments and purchase reversals or cancellations.
Rewards Program
Opening Balance Earned during the month Redeemed during the month Closing Balance
145 26 145 26
Transaction Details :
Card Number : 4477466651091018 - NAGSEN CHAVAN
Date Ref. Number Transaction Details Transaction Amount
Domestic Transactions
05/05/2009 CHARGEBACK DEBIT Rs. 1, 034.29(DR)
05/05/2009 CHARGEBACK DEBIT Rs. 1, 034.29(DR)
30/04/2009 74477489120012502514106 Indian Railways Catering Rs. 1, 434.36(DR)
27/04/2009 74477489118012366334512 Indian Railways Catering Rs. 885.66(DR)
25/04/2009 196167 CHEQUE PAYMENT RECEIVED, THANK YOU Rs. 2, 000.00(CR)
25/04/2009 74477489116012250673845 Indian Railways Catering Rs. 80.00(CR)
24/04/2009 2/3 EMI Principal - Rs. 1, 300.00(DR)
24/04/2009 Orig Amt: 3, 900 on 24-02-09 Bal: 1, 300 Rs. 0.00(CR)
23/04/2009 74477489113012161085355 Indian Railways Catering Rs. 1, 588.08(DR)
16/04/2009 196166 CHEQUE PAYMENT RECEIVED, THANK YOU Rs. 5, 000.00(CR)
14/04/2009 74477489105011751451001 Indian Railways Catering Rs. 344.08(DR)
11/04/2009 74477489102011591817380 Indian Railways Catering Rs. 178.15(DR)
09/04/2009 74477489099011491974328 Indian Railways Catering Rs. 1, 546.34(DR)
Card Number : 4477466651091000 - NAGSEN CHAVAN
Date Ref. Number Transaction Details Transaction Amount
Domestic Transactions
09/04/2009 Overlimit Fee Reversal Rs. 500.00(CR)
09/04/2009 Service tax reversal Rs. 51.50(CR)
NOTE:
1. Unbilled transactions (those for which authorisation has been taken but have not yet been billed by the merchant) are not displayed here.
ICICIC BANK CERDIT CARD STATEMENT
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Train No=4650 /Saryu Yamuna Exp.
THE TRAIN CANSIL ON 25/05/09 DUE TO CLASHES IN PUNJAB
Transiction ID=0116452984
PNR NO=2260442425
Date of Jurny=25/05/09
Date of Booking=23/05/09
in the name of=
1)Syed Ayazul Islam
& Rezwanullah
COMPLAIN DATE=04/06/09
COMPLAIN CODE(1)=66d73
COMPLAIN CODE(2)=96237
I HAVE TWO TIMES COMPLAINS, BUT NO ANS. FROM RAILWAY.
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Train No=4650 /Saryu Yamuna Exp.
THE TRAIN CANCILED ON 25/05/09 DUE TO CLASHES IN PUNJAB.
Transiction ID=0116452984
PNR NO=2260442425
Date of Jurny=25/05/09
Date of Booking=23/05/09
DELHI TO BALLIA
in the name of=
1)Syed Ayazul Islam
& Rezwanullah
COMPLAIN DATE=04/06/09
COMPLAIN CODE(1)=66d73
COMPLAIN CODE(2)=96237
I HAVE TWO TIMES COMPLAINS, BUT NO ANS. FROM RAILWAY.
MOBILE NO=9899293107
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my journey dated 18-06-2009 from madurai to tirupati from train no. 6352 . therefore my money is to be refunded because second AC coach was not attached therefore i have to conduct my journey in THIRD AC . please refund my money kindly.
my pnr status is - 4407517962.
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I had written a letter to the Chief Commercial Manager (Refunds) on July 28, 2009 regarding the ticket refund.
The ticket status was waitlisted till the train left from Gurgaon on June 24, 2009. Therefore, we had decided not to travel by train.
Tickets details are as follows:
PNR No. 252-2561563 (Rs. 373) and 262-2414663 (Rs. 3528/-) (Gurgaon to Chakki Bank)
Please advise the status.
Thanks.
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DAT OF JOURNER 06-08-2008
REASON FOR TDR TRAIN CANCELLED
TRAIN NO 7037
PNR NO 1404473013 1238815011
sir we are given all detail but till date my money was not deposit in my againts ac
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Dear Sir,
I would like to drew your your attention that transection under ID No.0154414279 failed & transection could not materlise but an amount of Rs.559 has been debited from my account. You are requested to arrange the refund.
M.L.Batra
29.10.2009
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This is to inform you that my E-ticket Refunds ( details mentioned below) has not been credited to my credit Card Card account despite of submitting the TDR's and request letter well within stipulated time to appropriate offices and regular follow ups every week.
May I sincerely request you to pls look in the matter and do the needful to actuate the refunds due to me at the earliest and oblige.
TDR Details
>> > Transaction Details
>> > PNR Number 8236338964 Booked On 22-10-2009
>> > Transaction ID 0153041144 Ticket Type eticket
>> > Class 2S Internet Service Charge Rs 25.00
>> > Date Of Journey 25/10/2009 Ticket Charge Rs 192.00
>> > Bank ICICI Total Rs 217.00
>> > Train No 608 Railway Zone IRCTC
>> > From Station MATHERAN(MAE) IRCTC Zone IRCTC
>> > To Station NERAL(NRL) Quota General
>> > Ticket Details
>> > S# Name Age Sex Coach Seat Res-Status
>> > 1 MANEESH SINGHVI 35 Male D1 0005/ Booked
>> > 2 RAJNI SINGHVI 34 Female D1 0004/ WS Booked
>> > 3 NEERAJ BHANDARI 36 Male D1 0006/ Booked
>> > 4 NITIKA BHANDARI 33 Female D1 0007/ WS Booked
>> > 5 NISHTHA BHANDARI 8 Female D1 0008/ WS Booked
>> > 6 MANVI SINGHVI 7 Female D1 0009/ Booked
>> >
>> > Reason For TDR : Train Cancelled.
>> > TDR Status : CCM Registered
>> > Reference No : ekt200910270802276
>> > TDR Zone : SCR
>> > TDR Filing Date : 27-Oct-2009
>> > Refund Status : Refund under Process
>> > Refund Date : Not Available
>> > Refund Amount : Rs.0.00
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Dear Sir,
I purchased one e-ticket as detailed below:
1. Transaction id : 0224484039
2. PNR No. : 6343396223
3. From : HWH to PTRU
4. Date of Booking : 25.06.10
5. Date of Journey : 29.06.10
6. Name of Passenger : B PAL
7. Sex : Female
8. Age : 63 yrs.
9. Train Name : Shaktipunj Exp.
Before boarding from Howrah station I enquired at Enquiry Counter twice whether the train would travel through Patratu Station since it was learnt sometimes the said train was plying bypassing Patratu. But each time they confirmed it would follow its normal route through Patratu station.
At Dhanbad Station it was learnt the train would not go to Patratu and I had to drop at Dhanbad.
Now my questions are :
1. Why it was not announced at originating station the route of its plying ?
2. Why the TTE on duty did not make me alert to drop at Dhanbad?
3. Why Dhanbad booking counter / Station Manager refused me to refund Rly Fare from Dhanbad to Patratu?
I think you will understand the difficulties of a Sr. Citizen Female Passenger traveling alone and faced the above cited problems.
However, I again claim to refund the Railway Fare from Dhanbad to Patratu at the earliest.
Thanks,
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Sir,
I am working as a faculty at Lal Bahdur Shastri National Academy of Administration, Mussoorie.I am writing this mail about the refund of money that I paid to by I-tickets from Nizamuddin to Dehradun.The ticket status was waitlisted till the train left from Nizamuddin on 1-8-10.therefore we decided not to travel by train.On next day morning dated 2-8-10, we cancell the ticket.We had sent the TDR with application for refund of fare by speed post to The Chief Commercial Manager (Refunds), Northern railway, IInd floor, station building, New Delhi-110055 on 30-8-10 from Mussoorie
Sir, till date we have not received any refund from Northern railway, New Delhi. What is the reason behind this. I request you kindly look in the matter and get my refund done at the earliest and oblige.Ticket details are- PNR no 263-7541847
Date of journey- 1-8-10 Class- IIAC
Passengers- 02 Amount- Rs.1, 162
TDR no- 293241
Reservation ticket no- 03860812
Station from- Nizamuddin to Dehradun
Train No- 2205
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AMIT SHARMA
Maruthi Km
