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Indian Railways |
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36 Reviews
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L. V.Sridhar 
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Pathetic Service on 2906 Down - Inhuman Indian Railways
I wish to bring to your notice the total breakdown of services on the 2906 DN Howrah - Porbandar Express leaving Howrah on Saturday 19th July 2008.
My wife and her mother ( a senior citizen ) were travelling from Howrah to Jamnagar by AC 2 Tier ( Coach A1 ) on 19th July 2008 .
The following incidents and lapses highlight the pathetic state of affairs in the Indian Railways :
1. No drinking water was served after the train left Howrah at 22:55 hrs. They were rudely instructed to get the it at Kharagpur ( sometime past midnight ) . Never mind if the passenger dies of thirst . Chalta Hai .
Please note that this "superfast train " boasts of a pantry car.
2. Bedrolls were dirty and sheets were stained. No towels were given to any one. Answer given by attendant : Not available.
3. No pantry service for long hours next day. Inspite of appeals and requests to the pantry staff, TTE and attendant, no service was provided. My wife and other co passengers insisted for a complaint book which the TTE refused to give ( TTE refused to divulge his name - TTE was on duty from Nagpur to Bhusaval in this coach ). The Pantry Manager Mr Shivprasad of M/s Kwality Caterers also refused to give the complaint book to my wife. The were totally callous to the passengers' needs and no dinner orders were taken till 9 PM. Meanwhile all the passengers in the AC coach visibly angered and put through this cruel harrasment confronted the TTE and when confronted by the crowd he quickly handed over some feedback forms to the passengers ( no carbon paper he smartly added when asked for an acknowledgement ) . Finally many passengers lodged the complaints in writing but no one acknowledged them, including the TTE and Pantry Car manager .
3. The bearer overcharged the passengers for the beverages, lunch etc. First he refused to give a bill for the food bought from the pantry. Then he was forced to give the bills to the passengers when the payment was made and to our surprise he was overcharging. Thanks to the unity of the passengers, who were fighting for their rights, he had to refund the excess money rather shamefacedly.
4. The toilets were not clean and stinking through the journey. No water in taps after Nagpur.
All this in a train which was running 3 hours late.
We shall be submitting all the complaints and grievances of the passengers to the relevant higher authorities .
This goes to prove that no one is accountable in IR. Passengers are taken for a ride literally. If this is the case in upper class, then I wonder what is happening in the lower classes of travel. All the talk and hype by our honorable Railway minister is only a gimmick. The ground realities are different .
The passenger who has to travel 2500 kms and pays for the comforts and services gets a raw deal and denied of his rights.The railways do not seem to care for customer service, cleanliness, amenities. This is a shocking true story of what IR is really all about.
I request the Railway Authorities to take stringent action against the erring officers and staff incharge of this train . Hard Copies of the complaint shall be submitted with adequate proof to the Western Railway authorities.
The Indian Railways need to take this feedback very seriously since it is the lifeline of India and pride of the nation, and is sadly bringing shame and disgrace to its people, thanks to the culture and inhuman values prevailing in the staff.
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 35 Comments |
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Hi sir
I booked a ticket through internet booking services on 27-july-2008. the train name is FALAKNUMA SUPER FAST.
I was supposed to go to Hyderabad from Visakhapatnam. But the train was cancelled on that day; still I did not get any refund amount into my Account
My Details are:
PNR No 6415126499
Train No 2703 Train Name FALAKNUMA EXP
From VSKP To SC
Date 27-7-2008 Class SL
Boarding Point VSKP Reservation Upto SC
Quota General
S# Name Age Sex Seat/Berth Coach Status
1 RAGHAVENDRARAO 028 Male 0000 RLWL 22
Total Fare 00000288
Please send my paid amount to my account
Thanking you
Raghavendra
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Sir,
Its a great news of running "Garib Rath Express"from Puri to Howrah and obviously many will be and are being benifitted.But, I dont understand that how a train with full air conditioned(A/C) coach and when the fare is equivalent to other express train bear such name(Garib Rath).
Secondly the bed roll is chargable(Rs50/-) where in its free on other train, thus the total journey fare goes up.
I think Indian Railway Authorities should be well versed with thier Nomenclature(naming) and the service provided by them to the public.
Hope yopu should be able to Name the Trains accurately in future.
L.I.Misra
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I would like to draw your attention towards horrible service provided to us during our travel by train # 0995 from secunderabad to jaipur on 04/05/2009.
The attender of coach # B1 ; Mr. madanlal had harrassed us the total journey. I have not seen such a useless and ill mannered attender on any of the trains, I have travelled till date.
We were given all used bed sheets with pan spitted on one some of the blankets (one blanket, one white bedsheet, small dirty pillows). when we enquired with the attender; pat came the reply- I am not responsible, this is what has been provided to me.
when we insisted on fresh blankets, he told us do you want these available blankets or not.
I spoke to the TC on board, he assured us of giving fresh blankets at Nagpur.
At Nagpur, I spoke to the Dy. station master, he says, yes we have received the complaint but are helpless as rule book says; we cannot provide the bed rolls from any station apart from the starting point. I would like to ask the higher ups, if you people are so particular about following the rules, then the services provided should be equally good ( as per the rules laid down ).
When I and my co-passengers insisted for a complaint book, the attender (Mr. madanlal) says what will you do writing in the compalint book, WASTING MY TIME AND YOUR ENERGY.
He even went on to say that "what help have you people done to me, for which in return you are expecting any type of help from me".
I would like to request the higher ups and our honourable RAILWAY MINISTER, not to put people to such hardship and do not propagate about the profits the railways is making without providing any quality service. THIS IS JUST TAKING BENIFIT OF MONOPOLY AVAILABLE WITH YOU.
I expect the concerned persons at railways to take stringent action against Madanlal and the concerned people for puting us to such hardship after paying the total amount of tickets.
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We too have faced abnormal service in this Falaknama Express down, from Howrah to Hyderabad. The train was full of small cockroaches. After the train left howrah, within half an hour one surveyor with some survey forms came to us and tried to first convince us that they do this and that, then when I asked about those cockroaches he brought somebody and said that the person will spray the insect killer asap. But unfortunately he didn’t come till we left the train in Hyderabad. Most absurdity is that the surveyor kind of instruct me to tick ‘excellent’ and ‘very good service’ in every field ; he said if I tick lower than that his job will be over…….so funny. I asked to bring the form in the end of the journey but he kind of forced me to fill it right then only. We had 1 sick infant with us and got scared during the whole journey. Even the train was much dirty than Falaknama Express up one, which was not that bad. The food rates were also quite high, though that’s ok. During the whole journey by this this train up and down(Hyderabad to Howrah and Howrah to Hyderabad), we 3 adult paid at least rupees 1500 for lunch, dinner and breakfast. The attendants were quite careless and arrogant also. Even at night the outside hawkers were pulling out the curtains badly and laughing and making fun so cheaply as if we were sleeping in footpath perhaps; this was also quite annoying. We hope to get a little better service and clean and fresh atmosphere after paying about rupees 11000 for tatkal internet booking for three adults in 2nd AC sleeper coach and about rupees 2000 for food in train.
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Why Southern Railways was not taking any action when it is traffic from Bangalore to Tuticorin is more. I request to introduce special train on every Friday from Bangalore to Nagercoil and return on Sunday. It will helps more citizens to travel comfortable by train rather going by bus.
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I would like to inform you, that Main Line ( Villupuram-mayiladuthurai) section, Passenger traffic is more. But Gauge Covnversion itself is delaying. Also iam from Kumbakonam.Its a town with lot of temples. But Trains is very low. Moreover proposal of Kumbakonam to Namakkal plan was dropped. Plz look this section for any new such plan
Thanks and i hope that you will consider my point
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sir i am from kumbakonam there is proper train to chennai, in sat&sun the buses are also rushed beyond this the buses are diverted towards via mayiladuthurai. so the travelling hours is upto 7 hrs to reach chennai.pls i want to know wat happen for delaying villupuram-mayiladuthurai gauge conversion project.sir we are eagerly waiting for introduce a train via main line.pls we are expecting a train from oct-2009.kindly look about this section.
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to whom it may concern,
why i can"t change the boarding station of my ticket online.there must be some facilities for these problems with indian railways.
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Sir, can you let me know what happened to Proposal of Kumbakonam to Namakkal railway route. And I want to know the status of the same.
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The proposal for laying a new broad gauge line from Kumbakonam to Namakkal had been pending with the Ministry for a long time. The survey was already over and the project was waiting for the approval of the Planning Commission and the Union Cabinet.
The scheme would be beneficial to drought-hit Perambalur district, and to the proposed lignite mining industry and thermal power plant at Jayamkondam
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I heartly request to indian railway to improve everything in train "4673/74 shaheed express (Mon, Wed, Thu, Sat)" cum "4649/50 saryu-yamuna express (sun, tue, fri)" from amritsar to jaynagar and vice versa. This is good train because it has less stoppage than "5273/74 satyagrah exp.". But indian railway has no tension for this train. They dont clean any coach of this train. They have no pantry in this train till it goes to amritsar from jaynagar and it have 8 sleeper class, 1 2AC coach, 1 3AC coach. This train is also very much late. Whats reason for it till it has less stoppages. Why this good train get treated badly by indian railway? I am sure if they take care of this fact about shaheed exp it must be a good train as vaishali exp, gorakhdam exp etc. I again request heartly to indian railway to care for this train. I hope they do it. God bless them.
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Sir,
Kindly change the time of ERNAD EXPRESS from Nagercoil to Mangalore. Now it starting from
Nagercoil at 2.A.M.in Midnight with very few passengers. If it is started at 5.A.M.in morning the train will be almost full. So I request you change the train times of 6349-Parusuram Express and 6606-Ernad express to Mangalore should be changed immediately.
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sir,
Respected behalf of applicant of assistant loco pilot, bause i would like to inform you that i could get my written exam till now///////////////
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sir
here is a station name is musafir khana (227 813) in sultnpur district in up india
the problem is that when any person or passenger callon the number for any enquiry about trains the phone will not recieve anyb time if you have nat trust you can also call on its
number is 05361222228
i hope you will solve our problem immediately..
from- mohammad mran
ward no 5 musafir khana 227 813
thanks
e mail - imranansari5361@yahoo.com
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Sir,
Suggestion:-
Of late many accidents are taking place in recent past. Collusion of rails with humanlives-with elephants-with train as a whole. Railways trying hard to stop accidents. But accident continues. My suggestion is that- ALL THE RAILWAY DRIVERS AND ASSISTENTS IN THE ENGINE BE PROVIDE GOOD BINOCULAR. It will help them to have longer views and sights and prevent the accidents. Providing Binocular ofcourse a small thing. But surely it will do wonders. May God Bless Us.
SATHISH BABU
SEVEN HILLS HAWORDON
50, SouthMasi Street,
Madurai=625 001.
Tamilnadu.
India.
+919894555739.
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Sir
I am very sorry to inform you that in LUCKNOW railway station all the platforms are dirty very much and there is not enough seats to sit for passengers waiting for their train.
This is very strange there is enough place for sitting in small railway stations but in central railway station more over in capital city LUCKNOW this is looks like shameful.
I expect you will take care about this
ASHOK KUMAR SINGH
LUCKNOW
INDIA
+919956310324
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I travelled from HWH to Bhubaneswar by 2881 Garib rath express in coach no. G-14 and birth No. 58.
Care taker first denied to issue the Bed roll on payment of Rs. 25/- and than when I told him that complaint being lodged so he issued dirty 1 bed sheet in lieu of 2 and not provided any bill.
No T.C. checked the ticket so i could not take any matter with him.
This practice is usual practice in HWH-BBSR and BBSR-HWH Garib rath in which I travel frequently.
1.Pl. inform whether it is a duty of care taker to provide bed roll on birth or passenger has to collect.
2.whether it is a duty of care taker to issue money receipt or not.
In this train most of the time Ticket checker never visit to check the tkts and care taker take the advantages by providing birth to unresrved passengers on sum.
S.R.Mehta
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I was issued a ticket vide PNR No 4225679973 mangalore to bangalore in Waitlist on 28th feb 11. So that ticket was no confirmed and its cancelled.So How cn i take refund theamount
abdul
mangalore
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The Indian Railways lack clear perception. For example, in Gujarat, a railway line from Bhavnagar to Tarapur, which has been in demand for 60 years, never gets attention. This project has been surveyed at least three times.This 130 km link can cut distance between South Gujarat and Bhavnagar by 200 kms. This can save fuel, speed up transport and contribute to industrialisation of the area. Dholera, a fast developing city, which has no railway connection now, falls on this track. As railways were sleeping with the project, state government made broad road on this track, which is overflowing with traffic. There is accident everyday due to heavy traffic.
This line can also reduce congestion in Ahmedabad and take the load of Saurashtra trains. But railway officials in Delhi do not know the topography, neither the problems of hundreds of salt workers and factories in this area, which is called Bhal on the western coast of Gulf of Cambay. Result, salt worth crores of rupees gets washed to sea back as they cannot be transported. Storage is also very costly.
People suffer. But who cares ? Every time after railway minister announces budget, some local papers raise their voices. This is never heard in Delhi. Biggest joke is Mamta announced Bhavnagar - Tarapur (near Cambay town) and Bhavnagar-Mahuva as socially desirable projects. But in the Railway list, it disappeared, even for survey now. If Mamtaji has heart for the poort, let her visit poor salt workers of this region. Our former PM Indira Gandhi during her visit to Bhavnagar was moved and tried to put it on fast track. But unfortunately she was killed.
Poor people of Bhal still continue to produce thousands of tonnes of salt. They hope every year railway line will come and they can send their salt by rail wagons. But when ? Only Mamtaji knows.
Meanwhile private bus and truck operators are minting crores here which should otherwise have been in Railway income. S P Iyer
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I agree and support strongly Mr Iyer's comment. This railway project and also Bhavnagarf - Mahuva via Alang needs urgent consideration. It can fetch tremendous income for Railways, as Dholera too is a fast progressive area, with the Gujarat government having signed more than Rs 1 lakh crores MoU recently in this area. Mukesh Vaidya
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Raghavendra Rao Nakkella
Lalat Indu Misra
PRASHANT SONI
