[Resolved]  Indian Railways — Cheating by Indian Railways

Address:

Mumbai City, Maharashtra

This complaint is regarding cheating by IRCTC.

I have booked the ticket for myself and my family (myself, wifer and two small kids, one 4yr and another just 1yr) through IRCTC and I was travelling with good amount of Lugage to my native from Mumbai Dadar station.

When I booked the ticket the status was waiting 1 and 2 in 2nd AC. Latter two days before the travel the status got changed to 1 RAC and 1 Waiting. Finally one day before the travel, the status again got changed for both the ticket to RAC 3 and 4. All this status was through IRCTC as well as through SMS (I already have all these sms in my mobile stored) This is all before chart preparation and one day before the travel.
My train from Mumbai to Amravati was at 20:15 from Mumbai, and during the day of travel I checked the status through IRCTC and sms and the status was still showing RAC before chart preparation. Assuming that once the chart will get prepared, the status will change to confirm seats and I reached Mumbai Dadar station at 18:30hrs itself. At 7 when I saw the chart my and my family name was missing and again I checked through sms, to my surpise the status got changed to waiting, which means the ticket got cancelled and I cannot travel.
I checked with the enquiry, as well as I met the Reservation manager and all the top officials who were present at that time at Dadar Railway station running from place to place requesting them to help and to understand how this has happened. The answer I got is that because of some VIP arrangement your ticket got cancelled and now nothing can be done. All the Railway officer said they can't help its the problem with IRCTC.
I called IRCTC customer help number and I got the rude answer saying go by some other means and it cannot be done.
At Railway station the behaviour of the officials was not good at all and nobody want to lookinto the case and I have to request and plead them number of times to help but I couldn;t get any help and I was struggling and my family was stranded at Dadar Railway station. At it was 21 in the night and I didn't find any help for me and for my family,

Finally I took the decision to book a cab and godown to Pune in the night and from there by bus to Amravati. The book the special cab which charged me hafety amount and I reached at 01:00hrs at Pune and got into hotel late night, latter in the day somehow got the travel ticket. On the way to Amravati the bus failed and again I have to struggle to get into some other bus to reach to my destination with family and with luggage.
It was horrible experience and I complaint to IRCTC in mail with details about the problems I faced and to my surprise I got one liner reply after few days of my complaint saying it is not IRCTC problem it is Indian Railwas who has dropped the coach at last hour.
As I understood the not a single coach was not dropped but both IRCTC and Indian Railways are passing buck to each other without bothering the suffering of the customer. They forgot that for a customer, it is Indian Railways and there is not two seperate bodies (IRCTC and Indian Railways).

For this mental and physical harrasement of myself and my family, I would like to lodge a complaint again Indian Railways for cheating and would demand for a compensation for this act and for their misbehaving,
With this complaint, requesting Consumer Forum to help me in getting justice to me and my family members.

The details are as below,
PNR:[protected]
Ticket booked on 28th May'10