[Resolved]  Indiatimes Shopping — Fraudulent Transaction

I had ordered one product from Indiatimes Shopping. The order number is given below. The product was supposed to be delivered in 7 working days time. But till date I haven't received it.
Order Number[protected].
I contacted their customer care dept. through mail and the only thing I got back is assurances of delivery. I then called their logistics partner Elbee Couriers and I was told that the product will be delivered the next day but no action was taken. Subsequently a mail was sent to me from Indiatimes Shopping customer care dept. stating that the sale has been returned but I haven't received the refund yet neither monetary or in some kind of discount coupon.
I've heard that this forum is a good mode to resolve online shopping disputes so I would request you take up this matter with the concerned company so that no one else is harassed again in future. Content of mails from them are appended below.

RE:
From : icare <[protected]@indiatimes.co.in> Wed, Jul 01, 2009 06:08 PM
To : Su <[protected]@indiatimes.com>
Reply
Dear Ms. Dutta,

We thank you for contacting Indiatimes Shopping.

With reference to your mail dated-30.06.09 for order number[protected], we apologize for the inconvenience this matter may have caused to you. We would like to inform you that the nature of your complaint is such that where we are dependent on the courier partner/merchant for further resolution.

To resolve this issue we would be arranging the delivery of your order and in case the merchant fails to deliver the product we may offer cancellation as an alternative.
Following are the details of your complaint: -

Order Number
[protected]
Sub Order Number
2103980
Interaction Number
1128315
Complaint / Request Disposition
Non Delivery
Resolution SLA
07 Working Days
Callback SLA
48 Hours

We assure you that this matter will be resolved as per the above mentioned resolution service level agreement (SLA) and also we will get back to you as per requirement of the complaint.

We regret the inconvenience caused to you in this regard and sincerely apologize for the same. We thank you for your time and patience. We value you as our customer and your satisfaction is o[censored]tmost importance to us.

For convenience please do not delete the interactions while replying.

With regards,
Neha Uppal - Customer Service
Indiatimes Shopping
From: Su [mailto:[protected]@indiatimes.com]
Sent: Tuesday, June 30, 2009 9:42 PM
To: icare
Subject: RE:

Dear Neha,

I still haven't received the product. I even spoke to cucstomer care dept. of Elbee courier. They said the delivery will take place in 1 day. Today is the 3rd day and nothing has happened. I want a refund immediately. Pls cooperate to avoid legal complications.
Rgds,

----- Original Message -----
From: icare
To: [protected]@indiatimes.com
Sent: Mon, 22 Jun 2009 19:00:12 +0530 (IST)
Subject: RE:























Dear Ms.
Dutta,



We thank
you for contacting Indiatimes Shopping.



We apologize
for the delay in responding you.

With reference
to your mail dated-19.06.09 for order number[protected], we would like to
inform you that your order has been shipped from our end (shipped dated. 09.06.09),
via (Elbee Courier) (AWB no[protected]. Please find below the web proof of
delivery for your Shipment details: -







































Tracking #[protected]

Status : Pickup

Way Bill Number

[protected]

Reference No

2103980

Pickup Branch

SANT
NAGAR - DELHI

Delivery Branch

CUTTACK

Pickup Date

06/06/2009

Consignee

Suman
dutta

Exception Date



Exception Time



Remark






















































Date

Time

Location

Activity Details

21/06/2009

14:23

CCUB

IN -
SCANNING Of CCUB

07/06/2009

13:14

CCU

OB - SCANNING To CTC

07/06/2009

12:43

CCU

IN -
SCANNING Of DEL


06/06/2009

23:54

DEL

OB - SCANNING To CCU

06/06/2009

22:14

DEL

IN -
SCANNING Of DELS

06/06/2009

20:39

DELS

OB -
SCANNING To DEL





Further
we would like to update you that the order will be delivered within 2-3 working
days.



We thank
you for your time and patience. We value you as our customer and your satisfaction
is of most important to us.



For
convenience please do not delete the interactions while replying.



With regards,

Neha
Uppal - Customer Service

Indiatimes
Shoppings









From:
[protected]@indiatimes.com [mailto:[protected]@indiatimes.com]

Sent: Friday, June 19, 2009 9:24
PM

To: icare; Legal1

Subject:





Subject:
(shopping)

Name:
Suman Dutta

Indiatimes
User ID: [protected]@indiatimes.com

Sender
ID: [protected]@indiatimes.com

Email
Id: [protected]@indiatimes.co.in;[protected]@indiatimes.co.in

Mob:
[protected]

Message:
Order not received yet. Pls call at given phone number and confirm date of
delivery as it has already passed due date.

SALE RETURN MAIL:

Sale is returned
From : [protected]@timesgroup.com Thu, Jul 02, 2009 12:52 PM
To : [protected]@indiatimes.com
Reply
External images are not displayed. Display images below

My Account| View Cart
Sales return

Dear suman

We wish to inform you that the product sent for replacement has been received at our end/seller's end

Replacement process :

All sub orders cancelled and have the order value below or equal to Rs. 2000/- will be refunded in the form of Indiatimes Gift Certificate within 2 working days via email on billing address e-mail ID.

All sub orders cancelled and have the order value above Rs. 2000/- will be refunded as per the payment mode selected by customer except for COD/Cheque paymode, where refund shall be processed via Payorder/Demand-draft, for the rest, the refund would be processed via same mode.
For orders placed through gift certificates, refund mode would be through gift certificate and a new gift certificate would be issued.

It is requested to mention the Airway Bill number on every interaction so that the consignment could be tracked.

Thanking you for shopping at www.shopping.indiatimes.com
If you have any ideas, suggestions or any grievances, Click here . Your feedback will help us to serve you more effectively.


You can also dial our Customer Care Numbers for any customer support issues between 8:00 AM to 8:00 PM
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With Warm Regards
Customer Service