[Resolved]  Indiatimes Shopping — Did Not receive valid invoice

Hi forum,


I have ordered Samsung galaxy tab2 from indiatimes shopping and i got the product without bill and without that the warranty is invalid after regular reminder to them they always sends me automated mail response.

Please some one suggest what shall i do next can i got to consumer court??



few of the reply listed below by indiatimes

Thanks,
Chandra
**********************************************************
Dear Chandra,

Thank you for contacting Indiatimes Shopping E-mail Support.

My name is Apoorva Jain I will be assisting you today.

I understand that you want know about your partial delivery. We sincerely apologize for the inconvenience faced by you in this transaction. Please be assured that I will be assisting you to resolve this matter.

I would request you that please allow us some time to resolve this for you. We appreciate your cooperation and patience while we work to resolve this issue.

For your reference, Complaint ID for this transaction is {389195}.

NOTE: If you choose to reply via email, please do not change the subject line so that we can directly reference your case.

For your convenience, our support staff is available 8:00 AM to 8 PM, 7 days a week. Please call us at [protected]/[protected] for immediate support.

Thank you for choosing Indiatimes Shopping.

Regards,

Apoorva Jain
***********************************************

Dear Chandra,

Thank you for replying to us at Indiatimes Shopping E-mail Support with reference to complaint ID – 389195.

I realize the inconvenience you have faced with this transaction, had I been in your place, I would have felt the same.

I would like to inform you that as I checked in my system we are investigating with the warehouse and courier partner regarding the delivery of invoice. I request your cooperation and patience while we close this case and resolve your concern.

Thank you for being a valued customer!

Regards,

Himanshu Bolya
Indiatimes Shopping.
********************************************************************************...⇄

Dear Mr. Chandra,

Thank you for replying to us at Indiatimes Shopping E-mail Support with reference to complaint ID – 389195.

I realize the inconvenience you have faced with this transaction, had I been in your place, I would have felt the same.

We sincerely apologize for the inconvenience caused to you and also like to inform you that we are continuously taking follow up with the merchant, we have also mail marked to your case manager we are regularly doing followups via Email and phone calls and also in the time period we are giving you updates regarding your case status.

We request you to please wait for resolution we are working our level best to resolve your concern.

Thank you for being a valued customer!

Regards,

Prashant Singh Sengar