[Resolved] Indiatimes Shopping / E - Phone — Defective piece sent, Fraud and negligent behavior of customer service | |||
I would like to bring your notice that I have ordered e-phone online(shopping.indiatimes.com) on April 21, 2010 evening paying Rs. 4190/= by credit card (Normal order #[protected], Sub order no. 3042775). I had received the phone on April 27, 2010 evening. But Indiatimes shopping had sent a defective phone which was showing all the SIM cards invalid. On April 28, 2010 morning, I had complaint about it to Customer care by telephone (Complain No. 240141). TNT Courier picked up the defective phone on May 11, 2010 at 10:45 AM (AWB No. DO[protected] WW). Ms. Alka(of indiatimes customer care) had mailed on May 13, 2010 to inform me that I would receive a good quality phone in 10 working days. They have not yet solved the problem and after loosing all my patience I had talked with customer care on June 5, 2010 at 1:20 PM to cancel the order (Complain No. 293580). He had told me that my order will be cancelled if I would not receive the phone on or before Wednesday, June 09, 2010. As I had not yet received the phone till Thursday, June 10, 2010, my order had been cancelled by you as per their commitment. Also they had also told that i would get phone featuring 3 megapixel camera but what i was given was a VGA camera without any megapixel. The proof of this lies in voice recording system of indiatimes. This is clearly a case of Fraud. Today i had mailed and talked to indiatimes customer service once again for money refund but they are backing out from their commitment. I would really appreciate it heartily if you could help me out with this problem. My mailing ID is [protected]@gmail.com. Thanking you Dr. Ashok Kumar Saha A-7, Dakshinamurti Residency, Sun Pharma Road, Opp: Sun Pharma, Atladara, Vadodara – 390012, Gujarat Mobile: [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
e-phone — defective
The order received with out original bill, defective and could not usable atleast 50 times I approached the customer care but evry time the computer says they are busy and hold.. finally I send an sms to naptol.. immediatly they contacted for new booking order I requested the fellow whose name is Raj to lodge a complaint in favour of me otherwise transfer my call to the concerned section he said yes he will do and some body will call you at 4pm today, I waited the whole day for his call but no avail...I again tried to contact only wasted my time and money ....the next day again I started dailing their number finally some one came to my contact and olher about the condition I am facing she simply told me me send the mobile through blue dart courier to "Naptol, millenium building park,sectr 3,bldg no.5,3rd floor,Gala 308, Mahape, Navi mumbai 400710" and I send it through blue dart courier which costs Rs.275/- (Will be refunded through cheque as she told me) My booking no. 67541 and IMEI no.[protected] model i 9++ i and send through blue dart courier no. [protected] dated 12.10 2009 kindly replace with a best one with its original bills or refund thanxe-phone — defective piece
I had applied for a e-phone from naptol which costs Rs.4999/- cash on delivery basis vide booking no.64472 and delivered on14thoct 09 vide blue dart courietr . The time of booking I asked several question to the customer care about in case any problem where do I get asistance such as defected etc:-they promised me in case any problem we will send our engineer to your place after receiving your complaint and dont worry. when I get the product and found ill- function I tried to approach the customer care but atleast 50 calls I made to get a satisfactory reply.For my surprise they told me send the defected peice through blue dart courier Naptol, Millenium building park, sector 3, bldg no.5, 3rd floor, Gala 308, Mahape, Navi mumbai, 400710 and the courier charges will be re- funded through cheques When I approach the blue dart they asked about the original bill of the product but that was not with the consignment. now i have sent the product now they are not recieving the defective product and they are telling they want open delivery but i am in andhra pradesh and how can i personally go and give. please do the needful
Indiatimes Shopping — Defective piece
This is wrt to mobile ordered from indiatimes shopping on 27/10/2010 which was been received in total damaged condition.And now complaining against the replacement of the same today is 15 days i am not given answer properly.
People are making fool out of this and hangerring down the issue.
Kindly required the help
Yashesh Mehta
[protected]
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Sun Pharmaceuticals — Service Cancellation NOT done as yet
I had registered for my service cancellation (Service Request No.[protected] on 7th DEc' 08.However the service remains still active.
Kindly do the needfull asap.