[Resolved] Indiatimes Shopping — Non delivery of item purchased online

suvadip.das

from Pune, Maharashtra

Address:

Mumbai City, Maharashtra

I purchased a mobile phone (Micromax Q55) from Indiatimes Shopping on 06 Jul 2010 and paid for the same online. The payment was received by them and it was promised to be delivered within 7 days.

Whenever I called customer support, the person picking the phone did not help me at all. Neither I got any assurance of delivery. Please find the screenshot attached where they accepts that they are 3 days behind schedule.

I want to lodge customer complaint against India Times on this.

+1 photos

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Aug 13, 2020

Complaint marked as Resolved

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Comments

gururaja07

from Mangalore, Karnataka

Indiatimes Shopping — purchased item not delivered

I had bought one gift material in indaitimes shopping on april 21st.
The material is not delivered to me. the transaction details are enclosed here with.
ORDER NUMBER:[protected]
SUB ORDER NUMBER:3038828
PRODUCTS QUANTITY : 1
AMOUNT:199
Item: Combo Offer- Reader's Digest + Encyclopedia Britannica Great Minds CD
Number of Issues 1
Payment Option chosen: Credit card

Billing Address provided : D43, MCF township, Kunjath bail

Mangalore 575015
India

cgoswami

from New Delhi, Delhi

Indiatimes Shopping — Non-delivery of purchased item

In response to advt in TOI in September, I placed an order for AIPTEK DV-T8 HD Digital Camcorder with Q8 QWERTY Keypad Mobile. the advt also promised Indiatimes Gift Coupon worth Rs.250/- if payment by credit card.
I paid the full amt Rs.5,289 (4,990 + shipping) by SBI credit card on Sep 20. 2010 at 9:05:13pm for order no.[protected]. The payment was acknowledged by Indiatimes shopping by sms at 09:05:23pm.
I received the Camcorder on Sep 25, bearing invoice no. 43 dtd 23-Sep from Disha Enterprises. The invoice listed both items (Aiptek DVT 8 camcorder and Q-8 mobile)
I emailed a complaint to Indiatimes shopping customerservice same day (25th Sep)at 2:25pm from my email address [protected]@yahoo.ie.
On 26th Sep I lodged a complaint by phone. Complaint no. 473073 noted by Mr.Vivek.
Mr Yogesh of Indiatimes Customer Service emailed me on 27-Sep requesting 3-4 working days to resolve the issue.
On 4th Oct I again wrote that the missing mobile had not yet reached me.
Anup of Indiatimes Customer Service replied on 5th Oct asking for another 2 days.
Since then I have not received any communication nor the item has been delivered.
Also the promised gift coupon has not been sent.

kshitio

from Mumbai, Maharashtra

Indiatimes — Non Delivery of items purchased

Shopping through indiatimes has been a very bad experience for me, I had ordered Iball UPS two time and they did not meet the SLA and cancelled the order, refund is still awatied. They are totally shameless and even the second time i ordered they assured me that it will be shipped on time and then they cancelled the order without any intimation. I think they are most unprofessional and i am not going to do any purchases again with Indiatimes.