Indiatimes Shopping — Order cancelled and amount not refunded

Indiatimes — Non-refund of amount on cancellation of order

Dear Sir/Madam,

I had ordered for a Sony Cybershot DSC W270 Digital Camera + 8GB Card + Pouch + Tripod
with Indiatimes shopping .com through their website and I paid an amount of Rs.12,889/- towards the same through my Citibank Debit card on 23/12/2009 and the following are the details of payment from bank side:

PURCHASE SUBJECT: AUTH:601572 Card:5081XXX0XXXX3503 CCAVENUE S|CCA[protected]

Now, the payment reciept was confirmed by Indiatimes and verified on 24/12/2009 and then they status of Order Shipped on Dec 31st, 2009 and they even specified the courier and things like that. I have attached a snapshot describing the sequence of events that took place from their site. Then when I did not recieve the product for many days, I gave several complaints which took around 2 months. Then finally on Feb 11th, 2010 they Cancelled the order and issued refund of the full amount on Feb 13th 2010 which has still not been credited to my bank account. When I called them on 24th feb 2010, they said that I should first enquire at my Citibank customer care and then they would log a complaint. On further complaint they gave me a complaint number 149524 on 24th Feb 2010. Till date there has been no payment from their side. Please help me in this regard in order to get back the refund from indiatimes shopping.

Dear Naresh,

Greetings from Indiatimes Shopping.

We sincerely apologise for the trouble. We have taken up your issue and promise to refund your money as soon as possible.

Thanks,

Indiatimes Shopping

Dear Mr. Naresh,


As per our records this case has been resolved and hence closed. We apologise once again for the inconvenience and promise to offer you a better shopping experience in future.

Thanks,

Indiatimes Shopping