[Resolved]  Indigo Airlines — Delay in refunding the amount after the cancellation of the ticket

Address:

West Tripura, Tripura

Sir,
It is very sorry to say that , I had purchased two tickets from Indigo official website on 7th of June 2012 for Kolkata to Agartala dated on 16th July 2012, booking reference was NGUDLB . Due to some unavoidable circumstances I had canceled those two tickets on 26th of June 2012 and immediately I had informed the Indigo customer care to refund my amount (3506/-) as per their norms to my bank account . From the same day the customer care executive replied me that it will processed and will take 7 to 10 working days to refund to the bank .
Still today , no money had been credited to my bank account . I had repeatedly called the customer care of INDIGO airlines and last from 3rd July 2012 they are telling me different stories in different days and killing my time and repeatedly asking time for 48 to 72 hours . I don't know what's wrong with them , and though I am a frequent flyer and regularly booking the ticket online , but now I am facing the problem first time from INDIGO airline .
Please take the necessary action to solve my problem , because without any default my banker (CITIBANK) will consider me as a defaulter , where as I have no intension to become the defaulter .
Waiting for the early cooperation .
Thanks & Regards .


Soumen Mukherjee
Lecturer(Hospital Managemet)
Tripura Institute Of Paramedical Sciences
Agartala, Tripura (West)
[protected], [protected]