[Resolved]  Infibeam — Unresponsive customer care.

Address:

Chandigarh

Infibeam is the worst company in terms of customer care and it is a fraud. See the sequence of events:

10th jan 2013 - ordered a micromax phone
14th jan - recieved the phone
15th jan- phone stopped working
16th jan- informed the company
21st jan- company picked up the phone

......and after that, company: we dont have a refund policy

company : we can give you infibeam credit for the same amount Me : ok

company : no we are shipping the same repaired product Me: when

Me - called around 2 dozen times and mailed around a dozen times

Mails- never replied calls- execs say hold on and hang up after 7-8 min.

The phone is lying with the company for last 35 days and for the last 25 days they are saying we will reship it but dont have any update on reshipment.

Now customer executives have started saying we dont have any info you are free to take any action you want to.

The consumer court process is so complex (had gone to distt consumer forum in chandigarh).

What should i do ?