[Resolved]  Reliance Communications — Internet connection issue in negative area, now asking security deposit and benefit not as per scheme (two months free internet on new connection)

Respected Sir,


PROBLEM :- Internet connection issued in negative area due to Reliance mistake --Now, asking security deposit and benefit not as per scheme (two months free internet on new connection).

Details :-

I purchased one internet commection from Reliance Webstore Ltd. RDC, Ghaziabad on 19 July 2008. The number was [protected].

As per Reliance sales person at Reliance Webstore Ltd. RDC, Ghaziabad my connection was to start after address verification within two days.

I waited for one week, no body came. I asked again, they told within few days.

After 15 days i went to Reliance Webstore Ltd. RDC, Ghaziabad and inquired again, they told you give the correct mild stone of your home, i gave and waited for one more week. No body came and my connecion did not start.

I went again to Mr. Amit Verma, Store mamager, Reliance Webstore Ltd. RDC, Ghaziabad and inquired, they told that my home comes under negative area (declared by Reliance due to recovery problems), due to this the conncetion could not be started. Mr. Amit Verma, Store mamager, Reliance Webstore Ltd. RDC, Ghaziabad told that, Reliance does not issue connections to negative area and told due to Reliance mistake the connection has been issued to you.

Now i asked for the solution, they told you come after 5 days as he will inquire from seniors for the solution. I was keeping in touch with the latest but finally Mr. Amit Verma, Store mamager, Reliance Webstore Ltd. RDC, Ghaziabad told that Reliance can not start your connection and said that if you want your connection to be started deposit Rs 1000 as security. I was ready to pay.

But as Reliance provide frree internet for first two months on every new connection (current scheme, it was also promissed to me on the day i purchased the connection), I asked what for me about the facility.

I aksed that due to Reliance mistake my time is almost over, so that after paying Rs 1000 i should get as per scheme, but Mr. Amit Verma, Store mamager, Reliance Webstore Ltd. RDC, Ghaziabad told that the free internet for first two months (as per every new connections from Reliance) can not be provided to you now from the date you deposit Rs 1000. So it is a loss for you.

I discueed the matter with Mr. Amit Sharma, Zonal mamager, Reliance communication, but no solution till now.

I am ready to pay Rs. 1000 as security (however, this was not tole to me when i purchased it)

I also must get the benefits of the scheme that free internet for first tow months because it was Reliance mistake.

Because Reliance Webstore Ltd. RDC, Ghaziabad mistake i could not have internet connection with me and facing tension regarding the solution of problem caused by Reliance Webstore Ltd. RDC, Ghaziabad.

Sir i request you to do the needful for me. Or to suggest me what should i do now.

With hope

Sweta saxena
Mobile no. - [protected]