[Resolved] Idea Prepaid — Internet GPRS unlimited plan deducting more balance

[Resolved] Idea Prepaid — Internet GPRS unlimited plan deducting more balance

R Ram Khadke from Noida, Uttar Pradesh

I activated Unlimited GPRS on number [protected] (SMS: GPRs UNLTD to 54666). According to custcomer care and idea site (ideacellular.com), the unlimited plan will deduct Rs.30 each day and i can access unlimited web pages in 24 hours. But my 30 Rs were deducted firstly and then additional 2paise/KB were deducted on subsequent browsing. Likewese my balance of almost 60 Rs. was deducted and now my balance is minus 30Rs. As stated on idea's website and by custcomer care, i should be charged only Rs 30 and not more. Please see that i can henceforth access unlimited GPRs with only Rs. 30 per day. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

mahesh D.S.

from Salem, Tamil Nadu

hi iam mahesh,
i activated unlimited aircel gprs 98rs pack, and i connected to PC.and i faced problem that data transfer is very slow, it transfer the data less than 1kbps, also browsing speed also very low.also customer care people not giving the accurate information about gprs details, they are keep on holding the line.
i activated the gprs details by manually with the help of friends.
before you activating the aircel gprs 98 pack, please try the 14rs pack for speed testing.