[Resolved]  ICICI Bank — Internet transaction not received to banificiary account

Hi,
I have done a transaction through my ICICI bank saving account to my friend who held his account in bank of maharastra lucknow.
I had done this transaction on[protected] but till date it has not been credited in to my friends accounts. After a long email conversation held with icici bank, it has only have the excuses to attend the complain but no success to resolve the issue till date.
As per the instruction given by he icicbank, I checked with the receiving bank ( bank of maharastra) regarding the same issue but the same bank not accept the transaction detail as per the Icici bank instructed.
Detail regarding the transaction mentioned below.

Payment details for Payment Id [protected]

Beneficiary Details:-

Bank Name BANK OF MAHARASHTRA
Branch:- ALIGANJ LUCKNOW, B-22, SECTOR - 12, ALIGANJ, LUCKNOW - 226024 U.P., LUCKNOW ( 220 )
Account No 1054
Account Type SAVINGS ACCOUNT
MICR
IFSC MAHB0001249

Payment Information
Payment Amount : INR 15, 000.00
Date of Payment : 19/06/2008
Debit Account :[protected]
Payment Status : Success
Other Details
Payment Remarks : personal trans

Conversation detail mentioned as:-

Dear Mr. Kumar,

We earnestly request you to coordinate with the beneficiary branch for further details in this regard. Looking forward to your cooperation.

Sincerely,

Yogesh Kesarkar
Customer Service Manager
ICICI Bank Limited.

-----Original Message-----
Subject: RE: RE: Bill Payment

Hi,

That means my money would be refund through ICICI, but it is a June, 08 issue & bank would be return it till now.Why is such delay in the process. Is there any formalities to refund the same.
Please suggest whether is there any other way to get that money. Like lodge complaint to RBI or any thing else.

Thanking you
yours sincerely
Pradeep Kumar






-----Reply Separator-------Dear Mr. Kumar,

If the account number on the beneficiary side is mentioned wrong or the beneficiary name is not matching as per the other Bank record then the said funds would be sent back by the other bank to ICICI bank.

Any NEFT transfer being made a RBI reference number is generated which is unique.

Sincerely,

Yogesh Kesarkar
Customer Service Manager
ICICI Bank Limited.

-----Original Message-----
Subject: RE: Bill Payment


Hi Sir,
This is only for my information, that if the RBI REF NO.6577047 transection will not be preform than my money will automatically return in future in my account or not.
Kindly clear my doubt for the same case.

thanking you
pradeep kumar
-----Reply Separator-------Dear Mr. Kumar,

On the basis of the Service Request SR80187282, we have checked with the concerned department. According to the revert received from the concerned department the amount of Rs.15, 000 has been successfully forwarded from our end to the beneficiary.

We earnestly request you to coordinate with the beneficiary branch for further details in this regard. Looking forward to your cooperation.

Sincerely,

Yogesh Kesarkar
Customer Service Manager
ICICI Bank Limited.

-----Original Message-----
Subject: RE: Bill Payment

Hi,

As you have mentioned in your mail that, fund has been successfully transferred from your side . But after a long effort i am unable to get the money to me beneficiary bank. It is very sad to tell about the whole matter. I have done it on 19/06/2008 & now it is 20/09/2008, Please send me the confirmation mail for getting my money refund any how. kindly do the effort to returned my money at the earliest.

Thanks

pradeep kumar

-----Reply Separator-------Dear Mr. Kumar,

We would like to inform you that the said funds has been successfully transferred from our side on June 19, 2008 with reference number 65677047 to BANK OF MAHARASHTRA through NEFT.

For further details we request you to co-ordinate with beneficiary Bank.

Safe Banking Tip:

Never share your internet banking passwords & ATM/Debit card pin with anyone. ICICI Bank will never ask you for your ATM /debit card PIN and net banking passwords.

Sincerely,

Satyanarayana Babji
Account Manager
ICICI Bank Limited

-----Original Message-----
Subject: Bill Payment

Branch Id : 6294 Account Id :[protected]
Hi,
As far as our last conversation to you regarding the fund transfer of 15000.00 on dated 19/06/2008. I ahve visited to the concern bank branch manager & they have shown me the same month NEFT payment lists, but there was not any message received RBI REF NO.6577047 to branch TILL DATE. I am in very critical condition.
Please help us how to retrive that fund. As you have told i have complete all those formalites.
Kindly suggest & reply me at the earliest.

Pradeep Kumar


Dear Mr. Kumar,

If the account number on the beneficiary side is mentioned wrong or the beneficiary name is not matching as per the other Bank record then the said funds would be sent back by the other bank to ICICI bank.

Any NEFT transfer being made a RBI reference number is generated which is unique.

Sincerely,

Yogesh Kesarkar
Customer Service Manager
ICICI Bank Limited.

-----Original Message-----
Subject: RE: Bill Payment


Hi Sir,
This is only for my information, that if the RBI REF NO.6577047 transection will not be preform than my money will automatically return in future in my account or not.
Kindly clear my doubt for the same case.

thanking you
pradeep kumar
-----Reply Separator-------Dear Mr. Kumar,

On the basis of the Service Request SR80187282, we have checked with the concerned department. According to the revert received from the concerned department the amount of Rs.15, 000 has been successfully forwarded from our end to the beneficiary.

We earnestly request you to coordinate with the beneficiary branch for further details in this regard. Looking forward to your cooperation.

Sincerely,

Yogesh Kesarkar
Customer Service Manager
ICICI Bank Limited.

-----Original Message-----
Subject: RE: Bill Payment

Hi,

As you have mentioned in your mail that, fund has been successfully transferred from your side . But after a long effort i am unable to get the money to me beneficiary bank. It is very sad to tell about the whole matter. I have done it on 19/06/2008 & now it is 20/09/2008, Please send me the confirmation mail for getting my money refund any how. kindly do the effort to returned my money at the earliest.

Thanks

pradeep kumar

-----Reply Separator-------Dear Mr. Kumar,

We would like to inform you that the said funds has been successfully transferred from our side on June 19, 2008 with reference number 65677047 to BANK OF MAHARASHTRA through NEFT.

For further details we request you to co-ordinate with beneficiary Bank.

Safe Banking Tip:

Never share your internet banking passwords & ATM/Debit card pin with anyone. ICICI Bank will never ask you for your ATM /debit card PIN and net banking passwords.

Sincerely,

Satyanarayana Babji
Account Manager
ICICI Bank Limited

-----Original Message-----
Subject: Bill Payment

Branch Id : 6294 Account Id :[protected]
Hi,
As far as our last conversation to you regarding the fund transfer of 15000.00 on dated 19/06/2008. I ahve visited to the concern bank branch manager & they have shown me the same month NEFT payment lists, but there was not any message received RBI REF NO.6577047 to branch TILL DATE. I am in very critical condition.
Please help us how to retrive that fund. As you have told i have complete all those formalites.
Kindly suggest & reply me at the earliest.

Pradeep Kumar


Please help us to get the fund back to the aforesaid issue.
Please do the need full at the earliest.

Thanking you

yours sincerely

pradeep kumar