Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

It's the beautiful site I've ever seen in the entire GOVT portals, can you please state what did you got through...
I'm not into railways or anything like that, If you compare all other govt portals, it's really amazing, look-wise and functionality wise, yes it's only works in the broadband..

SUBMIT TDR — NOT RECEIVED TDR MONEY

Non refund of TDR money
Dear sir,
One ticket (PNR No. [protected]&[protected]) was purchased by me (for self and my wife) for journey from New Farakka to Gaya by GAUR EXP.&GAYA HWH GAYA EXP. on 9/04/2009. Due to some problem It was not possible for me to undertake the journey and ticket was made cancelled at NEW FARAKKA Railway station and TDR (No. 117 Pssenger FoIL 22782) was obtained by me. It was told by TDR making authorities at the station to me that you -will have to make a letter to Chief Commercial Manager (refunds) at CALCUTTA for refund of the amount. One letter was made and sent on 17/04/2009 along with the original TDR by Registered Post by me to Chief Commercial Manager (Refunds), ESTERN RAILWAY 3, COILAGHAT STREET CALCUTTA 1. But neither the money was refunded to me nor any clarification regarding the subject issued to me. But till now I money has not been refunded to me nor any clarification I received from Chief Commercial Manager CALCUTTA office.

Sir, I do have copies of all the documents which I made to Chief Commercal Manager with me (The Registered Post receipts also).

Sir,
I request you to kindly look into the matter.

my present address is given below:-

NAVEEN KUMAR
FHB 294 FIELD HOSTAL
NTPC FARAKKA
PO. NABARUN
DIST. MURSIDABAD-
742236 (WB)
mob No. [protected]

IRCTC — TDR file refond not get it

I am file a TDR against my PNR no.s [protected] on date 26/04/09 (transaction id L[protected]) but after 9 months gone still refunded amount not get it.
While calling customer care always said that the TDR is transfered to Railway Department. I am suffering from last 9 months because amount is more. & amount not refunded. pls do the needful from your end

IRCTC — TDR FILE REFUND NOT RECEIVED

This is in reference to the TDR file on 17th feb,2010.
the TDR Ref No.is ekt [protected]
the refund sought for PNR NOs- [protected] vide the refered TDR is still awaited.
Hopefully the matter is resolved at the earliest.

IRCTC — TDR filed but refund not received ",

I have booked one ticket thru my credit card my For PNR no -[protected], Transaction ID: [protected] I have had filed a TDR on 22/12/2010, but till now i have not received any refund. Kindly look into the
matter on priority and arrange for refund, as it is already 6 months transaction is pending. So many times i have communicated with IRCTC customr care on their call center no and thru mail but they have not taken any action. my complaint no is IRCTC #2070475

IRCTC — file tdr but there is no refund

sir i file a tdr 29 july 2011 my tr. id was [protected] pnr no.was [protected] and ref no. ekt[protected] but i not get any refund till date.
sanajy gupta
5/335 a malviya nagar jaipur 302017
mob. [protected]
email. [protected]@gmail.com

IRCTC — money not refunded

i have cancelled my ticket but money have not refunded till now in my account my p.n.r num is [protected] and cancelled date is on 1-4-2013 and i booked my ticket from icici bank plz as soon as possible make it ............

IRCTC — PNR Number Not received

I made a reservation for 2nd May 2011 under Tatkal Scheme (Train No. 12138 Class: 3 AC) for Journey from Nasik to Delhi for which amount of Rs. 1,428.00 was credited from my ICICI account. Need the PNR number as I am unable to locate the same in my IRCTC account under booked history.
Username for the account is amitra14.

IRCTC — refund of pnr number

Dearsir,
My name is LakshminarayanaReddy, i have reserved the ticket through IRCTC on May16 from Secunderabad to chennai with the following transaction id([protected]) and PNR number([protected]) , and my status of the ticket is WL/29, so i didnt able to travel on that day and i tried to cancel that ticket in the secunderabad station but they said that as it is online we will not cancelled that ticket and even they suggest that if the ticket is not conformed the money will revert back in to my account so kindly suggest you to please revert the money back into my account sir

Indian Railways — NO REFUND

Hi

I had made a cancellation of a ticket on 08/05/09 over the counter at New Delhi Railway Station same was being booked from same station through my Bank of Baroda DEBIT CARD and at the time of cancellation i was told that i'll get the money back in my bank a/c with in 2 or 3 working days. Still on 31/05/09 i've not received any refund for the same and when i made a call at customer care the customer care executive name "SHARAD KUMAR" (SUPERVISOR OF CUSTOMER CARE CENTRE) straight way refused to provide any information for the same.
Requesting you to plz look into the matter on priority.
Details are mentioned below of reservation and cancellation of ticket :-

TRAIN NO :- 2137
PNR NO[protected]
DATE OF TRAVELLING :- 21/06/2009
OLD TICKET NO :[protected]
TICKET BOOKED AT :- NEW DELHI RAILWAY STATION BOOKING COUNTER
TICKET CANCELLED AT :- NEW DELHI RAILWAY STATION BOOKING COUNTER
TICKET CANCELLED ON :- 08/05/2009
AMOUNTED :- 1792/-
PAYMENT MODE :- DEBIT CARD BANK OF BARODA
REFUNDABLE AMOUNT BEING CONFIRMED ON CANCELLED TICKET :- 1592/-

Rgds,
Saroop Dass
[protected]

I was not able to catch the train on 23/3/09 & hence couriered Ticket Deposit Receipt(TDR) regarding the money refund to Chief Commercial Manager, Mumbai(CST) on 06/04/09 & then again on 21/5/09 but still no refund has been done so far-- how long will it take to get my money back -- since i read from the terms that Cheque will be received within a month -- still its not yet been received... kindly look into this.

indian railways irctc — no refund

i hav cancelled my ticket of PNR Number [protected] i have cancelled on 3 nov . as it show me refund apporved on irctc site but refund is under process from past 1 month and i dnt get any refund.
i am attaching the screen shot of the window of irctc.
gaurav kalya

Probably, your mobile operator can provide information on calls made during that time and can show you were not travelling.

IRCTC - Indian railway — Refund against TDR

I have field the TDR on 18/02/2010 becosue of train late more than 3 hours PNR No.[protected]

I got 50% of refund against this - when i asked why should be only 50% - I have been giving following repeated statment since Feb 2010

What should i do for this? Kindly advice

Best Regards
B N Jha


From: [protected]@irctc.co.in [mailto:[protected]@irctc.co.in]
Sent: 15 July 2010 15:53
To: B N Jha (MSSL)
Subject: Reminder Email From IRCTC

Dear Customer, Sorry for the inconvenience.Kindly note that your refund case of PNR No.[protected] has been forwarded to CCM/ECR Railway on 07-May-2010 .We have already issued Reminders on 21-Apr-2010 and 25-May-2010 to concerned railway to chase up the case.But despite reminders refund is yet to be received from the concerned railway.Now we have sent another reminder on 15-July-2010 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.
With regards,
TDR TEAM

I have sent many request for this so far but still not got refund

IRCTC — NOT REFUNDING MY TDR FILED AMOUNT

Dear Sir,

This is to inform you that I have been filed a TDR in IRCTC for my not travelling in train from Visakhapatnam to Kharagpur on 18.11.2009. For that purpose I have been file TDR reference no.ekt[protected] on 21.11.2009 (TDR should file after 24 hrs of train depature) for an amoutn Rs.313/-

I have been given several mails to IRCTC(i.e., 1st mail on 28/04/2010, 2nd mail on 02/09/2010 and 3rd mail on 21/10/2010) and they replied me stating that "we have been given all relavant documents to Railways, they are processing your payment and it will take some time". This is their version. Since one year I am waiting for the same amount. Till now they have not been cleared my amount.

Now I am requesting you to solve my above said problem at the earliest.

Thanks & Regards
Suresh.Jagu
Vizag
Email.[protected]@yahoo.com
Mob.[protected] & [protected]

IRCTC — NOT GET THE REFUND

DEAR SIR

I HAD BOOKED 2 TKT FOR 13/NOV/2010.OUT OF 2 ONLY 1 TKT WAS CONFIRMED SO THAT I FILED A TDR FOR THE PNR NO.[protected].TRANSACTION ID-[protected].TDR FILING DATE WAS 13/NOV/2010 AND THE REFERENCE NUMBER WAS-ekt[protected].IT Has been 47 days passed but i have not yet received the refund.THEY ARE ALSO NOT GIVING THE RESPONSE FOR MY EMAIL.
so,you are requested to please check the issue and refund the amount as soon as possible.

IRCTC — not get refund yet

i had booked 2 tickets for 2 persons on 26th december 2010 form jabalpur to agra cantt. the date of journey was 27/12/10 by IRCTC.
TRANSACTION ID-[protected] & PNR NO.- [protected].
but i cancelled one ticket on 27th dec. 2010.
till the date i don't get my refund back

please help me

thanx


atul agrawal
[protected]

IRCTC — not refund the tdr

i am booked the railway ticket rajkot to surat and submitted to tdr as under

1 [protected] [protected] RJT ST 24/05/2010 448.00 Pending 0.00
not refund the this time both complain for irctc not response satisfied .


vishal adhia
mafatlala family shop
sattabazar
veraval 362265
[protected]

IRCTC — not refund

dear sir,
my ticket pnr no-[protected] mumbai to ghaziabad, train no 12903, date of journey 12.01.12 cancelled. but my refund no transfar in my account till date-19.01.12. ticket cancelld date 12.01.12.so please solve my problem urgent bassis.
thanks
Arun Kumar
[protected]

IT — Waitlisted tickets

I have booked ticket 2 months back to travel on 25th oct to Tirupati, all tickets are on waiting list 10-15. Kindly let me know by up to what date and time I should wait to get it confirmed. I know its before chart preparation. But if its not confirmed I can not travel. What are the chances/probability of confirming tickets which are waitlisted 10-15, can you tell me. What history says normally up to what number waiting list tickets are confirmed.

OMG

WTF

JESES CHRIST

E Ticket — refund did not get

I booked two tickets with P N R No. [protected] and [protected].

I have cancelled the same on the same day because both were on waiting list.

I have not got the refund so far.

please help me to get the refund at your earliest.

thanks.

rana

Dear All,

This is with regard to the four tickets that I had booked with the following details [protected]; [protected]; [protected]; [protected]. The same were cancelled lond time back and as per the site details of irctc the refunds have happened on the 20th of septemebr for all the tickets. But to my surprise the same have not been cerdited to my account.

I have sent mails and spoken to irctc almost 20 times but they are unable to give a satisfactory reply as to why has the amount not been credited to my account.

As per my bank HDFC Bank they have not received any instruction from IRCTC for refund.

Every time I have spoken to the customer care number of IRCTC in delhi they ask me to send a fresh mail with the deitails.

Kindly advice as the amount in cosideration is Rs.3534/- and I am unable to get any revert from IRCTC or indian railways.

Regards,
Madhukar Pant
[protected]

IRCTC — Non Receiprs Of Ticket Refund

I tried to book a ticket for two on 11/04/09 using the online ticket booking system of indian Railway but Ticket not booked due to some reason . On Checking the My Bank Ac I found that payment has beem done . i called to Irctc help desk on 12/04/09 where i was told that the transaction would be reverted back with in 2-3 days but till date my PNB Saving Ac has not been credit for the same
The Detail of the Ticket, transactions and my IRCTC account are as Such ( That Payment Has Made Through My PNB Debit Card Through HDFC Gate Way )
Username : dinu_143

Transaction ID : [protected]

IRCTC Provid Me Such Detail Reg . Refund

Payment option : hdfcpg

Status :Refunded

Settlement ID :[protected]

Receipts NO. : 551411

Date : 14.040.09
But Still My Ac not Credited For The Same
I have lost my patience after calling again and again on the IRCTC customer care numbers[protected],[protected],[protected],[protected],[protected]. First of all no one dares to answer the phone, and on that the system is so bad that it automatically disconnects you after a certain interval of time. This means just keep calling and praying that someone will answer the call. I also tried to send emails to both `[protected]@irctc.co.in` as well as `[protected]@irctc.co.in` but all in vain.

This is when I just want to know the status of transaction for the tickets that couldn't book. I don't know what would happen to others. The IRCTC website has no instruction about where to go and what to do in case customer care and emails fail. I am in an absolute chaos now and have almost left the hope for refund. It would a real miracle if something comes out of this post.

Regards,
Bhagwati Prasad

sir maine mairwa to ambala ki ticket cancelle[protected] ko ki thi
lakin abhi tak refund nahi aaye

train no: 4673 saheed exp.
PNR :[protected]

pls sir back to money

thanks regard

Sir, I had booked a ticket from Buxar to Dadar but train was late by 15 hrs so I cancelled the ticket. IRCTC has refund 50% of ticket value but as per rule, 100% should be refunded because train was late more than 3 hours. In this regard, I have E-mailed to IRCTC many times but no response is recd till yet. For your consideration, I am submitting the details of cancelled ticket-

PNR- [protected]
Train No- 0142
date of journey- 08/05/10
Class 2A
Transcation ID [protected]

with hope of an early action


Vikas Jain

RAJU YADAV

Non Receiprs Of Ticket Refund
I tried to book a ticket for on 6/05/11 using the online ticket booking system of indian Railway but Ticket not booked due to some reason .On Checking the My Bank Ac I found that payment has beem done to irctc.

Username :AARUSH 4221

IRCTC Provid Me Such Detail Reg . Refund

NAME.RAJU YADAV
MB.[protected]
ADDRESS .ROOM. NO. 12
I.P.COLLEGE SHAM NATH MARG DELHI110054

DEAR SIR,
I HAVE BOOKED TICKETS THROUGH IRCTC REF. NO.-ekt-[protected] TO TRAVEL ON 1/12/2010 FROM JHARSUGUDA TO TATANAGAR BY TRAIN NO.2872 ISPAT EXPRESS VIDE PNR NO[protected] AND TRANSACTION ID-[protected].UNLUCKILY I HAVE MISSED THE TRAIN FOR FEW SECONDS.ON DT-3/12/2010 I HAVE FILED TDR. TO CLAIM FOR RETURNING THE FARE AS PER RULE.IT WAS RESPONDED BY IRCTC AND ASSURED ME TO RETURN THE AMOUNT .I HAVE GIVEN SEVERAL REMINDERS REGARDING THIS.I HAVE ALSO MAIL TO THE HOUNOURABLE MINISTER OF RAIL REGARDING THIS BUT ALL GONE IN VAIN.THEREFORE I AM REQUESTING YOU TO TAKE NECESSARY STEPS BY WHICH SOME FRUITFUL RESULT MAY COME OUT.HOPING A EARLY ACTION FROM YOUR SIDE.
SWAPNENDU KISHORE PANDA

IRCTC — NON REFUND OF TICKET AMOUNT

DEAR SIR,
PL. ARANGE TO RETURN MY TICKET AMOUNT of ekt-[protected] TDR FILED ON 3/12/2010 OF TRAIN NO-2872.

I has cancelled railway ticket PNR No. [protected] and PNR No. [protected] but same not credit to my account till date. Request credit refundable amount to my bank account at the earliest please.

I HAD CANCELLED RAILWAY TICKET PNR NO. [protected] TRANSITION ID NO. [protected] TRAIN NO. 12807 IN CLASS 3A FROM VISHAKAPATNAM TO H/NIZAMUDDIN JOURNEY DATE 07/06/2014 AND RAILWAY TICKET PNR NO. [protected] TRANSITION ID NO. [protected] TRAIN NO. 12265 IN CLASS 3A FROM DELHI S ROHILLA TO JAMMU JOURNEY DATE 08/06/2014 BUT REFUND AMOUNT NOT CREDITE TO MY BANK ACCOUNT TILL DATE. REQUEST REFUND OF ABOVE CANCELLED AMOUNT TO MY BANK ACCOUNT AT THE EARLISE PSE.

Dear Team,

I booked a tatkal ticket through online on 7 March. PNR number for the same is [protected]. On the time of booking the status of my ticket is CK/WL3. Again i checked my ticket in evening, status was same. then I cancelled my ticket. But after that it is showing me that Rs.0 refunded.

When my ticket is not confirmed then how IRCTC is not going to refund my money back???

I talked with customer care they told me to write us.please help & revert my money back...


Regards
Abhishek Garg

S.No.

Transaction ID

Transaction Date

CancellationID /RefundID

Transaction Type

Trans.Amt()

Refund.Amt()

Bank

Refund Status

1 [protected] 13-Feb-2015 [protected] CANCELLED 431.24 150.0 SBI SENT_TO_BANK


When will this amount be credited ????...

sir my money was deducted ,and my ticket was not booked ...it was a failed transaction. the details of it was as follow

transaction id:[protected]
train name: NDLS LKO SPL
from:(NDLS)
to:(LKO)
money : 222.00
date:08-Mar-2011
please look into the matter and get my money refunded .... thanking you ...

IRCTC — deduction of money

deduction of money from account without booking of ticket ,so,please refund my money to my accont.

Dear sir
I intent to travel from Akola jn to nashik on 19th july for that I had tried to book ticket on 12, 13 & 14th july by 2AC by Shalimar express train number 18030 three tickets were available on above dates. It is regretted to inform that, even after taking all care while booking, six times the amount of Rs 827 has been deducted from my account but the ticket is not at all booked stating that " Your session has expired " which not acceptable. Request to intervain, book one ticket & refund the balance money 5 times deducted

Here are transactions Number #[protected],[protected],[protected],[protected],[protected],[protected].

Abhishek Bhavsar
[protected]
bhavsar.[protected]@gmail.com