Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

IRCTC — PNR Number Not received

I made a reservation for 2nd May 2011 under Tatkal Scheme (Train No. 12138 Class: 3 AC) for Journey from Nasik to Delhi for which amount of Rs. 1,428.00 was credited from my ICICI account. Need the PNR number as I am unable to locate the same in my IRCTC account under booked history.
Username for the account is amitra14.

IRCTC — refund of pnr number

Dearsir,
My name is LakshminarayanaReddy, i have reserved the ticket through IRCTC on May16 from Secunderabad to chennai with the following transaction id([protected]) and PNR number([protected]) , and my status of the ticket is WL/29, so i didnt able to travel on that day and i tried to cancel that ticket in the secunderabad station but they said that as it is online we will not cancelled that ticket and even they suggest that if the ticket is not conformed the money will revert back in to my account so kindly suggest you to please revert the money back into my account sir

Indian Railways — NO REFUND

Hi

I had made a cancellation of a ticket on 08/05/09 over the counter at New Delhi Railway Station same was being booked from same station through my Bank of Baroda DEBIT CARD and at the time of cancellation i was told that i'll get the money back in my bank a/c with in 2 or 3 working days. Still on 31/05/09 i've not received any refund for the same and when i made a call at customer care the customer care executive name "SHARAD KUMAR" (SUPERVISOR OF CUSTOMER CARE CENTRE) straight way refused to provide any information for the same.
Requesting you to plz look into the matter on priority.
Details are mentioned below of reservation and cancellation of ticket :-

TRAIN NO :- 2137
PNR NO[protected]
DATE OF TRAVELLING :- 21/06/2009
OLD TICKET NO :[protected]
TICKET BOOKED AT :- NEW DELHI RAILWAY STATION BOOKING COUNTER
TICKET CANCELLED AT :- NEW DELHI RAILWAY STATION BOOKING COUNTER
TICKET CANCELLED ON :- 08/05/2009
AMOUNTED :- 1792/-
PAYMENT MODE :- DEBIT CARD BANK OF BARODA
REFUNDABLE AMOUNT BEING CONFIRMED ON CANCELLED TICKET :- 1592/-

Rgds,
Saroop Dass
[protected]

I was not able to catch the train on 23/3/09 & hence couriered Ticket Deposit Receipt(TDR) regarding the money refund to Chief Commercial Manager, Mumbai(CST) on 06/04/09 & then again on 21/5/09 but still no refund has been done so far-- how long will it take to get my money back -- since i read from the terms that Cheque will be received within a month -- still its not yet been received... kindly look into this.

indian railways irctc — no refund

i hav cancelled my ticket of PNR Number [protected] i have cancelled on 3 nov . as it show me refund apporved on irctc site but refund is under process from past 1 month and i dnt get any refund.
i am attaching the screen shot of the window of irctc.
gaurav kalya

Probably, your mobile operator can provide information on calls made during that time and can show you were not travelling.

IRCTC - Indian railway — Refund against TDR

I have field the TDR on 18/02/2010 becosue of train late more than 3 hours PNR No.[protected]

I got 50% of refund against this - when i asked why should be only 50% - I have been giving following repeated statment since Feb 2010

What should i do for this? Kindly advice

Best Regards
B N Jha


From: [protected]@irctc.co.in [mailto:[protected]@irctc.co.in]
Sent: 15 July 2010 15:53
To: B N Jha (MSSL)
Subject: Reminder Email From IRCTC

Dear Customer, Sorry for the inconvenience.Kindly note that your refund case of PNR No.[protected] has been forwarded to CCM/ECR Railway on 07-May-2010 .We have already issued Reminders on 21-Apr-2010 and 25-May-2010 to concerned railway to chase up the case.But despite reminders refund is yet to be received from the concerned railway.Now we have sent another reminder on 15-July-2010 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.
With regards,
TDR TEAM

I have sent many request for this so far but still not got refund

IRCTC — NOT REFUNDING MY TDR FILED AMOUNT

Dear Sir,

This is to inform you that I have been filed a TDR in IRCTC for my not travelling in train from Visakhapatnam to Kharagpur on 18.11.2009. For that purpose I have been file TDR reference no.ekt[protected] on 21.11.2009 (TDR should file after 24 hrs of train depature) for an amoutn Rs.313/-

I have been given several mails to IRCTC(i.e., 1st mail on 28/04/2010, 2nd mail on 02/09/2010 and 3rd mail on 21/10/2010) and they replied me stating that "we have been given all relavant documents to Railways, they are processing your payment and it will take some time". This is their version. Since one year I am waiting for the same amount. Till now they have not been cleared my amount.

Now I am requesting you to solve my above said problem at the earliest.

Thanks & Regards
Suresh.Jagu
Vizag
Email.[protected]@yahoo.com
Mob.[protected] & [protected]

IRCTC — NOT GET THE REFUND

DEAR SIR

I HAD BOOKED 2 TKT FOR 13/NOV/2010.OUT OF 2 ONLY 1 TKT WAS CONFIRMED SO THAT I FILED A TDR FOR THE PNR NO.[protected].TRANSACTION ID-[protected].TDR FILING DATE WAS 13/NOV/2010 AND THE REFERENCE NUMBER WAS-ekt[protected].IT Has been 47 days passed but i have not yet received the refund.THEY ARE ALSO NOT GIVING THE RESPONSE FOR MY EMAIL.
so,you are requested to please check the issue and refund the amount as soon as possible.

IRCTC — not get refund yet

i had booked 2 tickets for 2 persons on 26th december 2010 form jabalpur to agra cantt. the date of journey was 27/12/10 by IRCTC.
TRANSACTION ID-[protected] & PNR NO.- [protected].
but i cancelled one ticket on 27th dec. 2010.
till the date i don't get my refund back

please help me

thanx


atul agrawal
[protected]

IRCTC — not refund the tdr

i am booked the railway ticket rajkot to surat and submitted to tdr as under

1 [protected] [protected] RJT ST 24/05/2010 448.00 Pending 0.00
not refund the this time both complain for irctc not response satisfied .


vishal adhia
mafatlala family shop
sattabazar
veraval 362265
[protected]

IRCTC — not refund

dear sir,
my ticket pnr no-[protected] mumbai to ghaziabad, train no 12903, date of journey 12.01.12 cancelled. but my refund no transfar in my account till date-19.01.12. ticket cancelld date 12.01.12.so please solve my problem urgent bassis.
thanks
Arun Kumar
[protected]

IT — Waitlisted tickets

I have booked ticket 2 months back to travel on 25th oct to Tirupati, all tickets are on waiting list 10-15. Kindly let me know by up to what date and time I should wait to get it confirmed. I know its before chart preparation. But if its not confirmed I can not travel. What are the chances/probability of confirming tickets which are waitlisted 10-15, can you tell me. What history says normally up to what number waiting list tickets are confirmed.

OMG

WTF

JESES CHRIST

E Ticket — refund did not get

I booked two tickets with P N R No. [protected] and [protected].

I have cancelled the same on the same day because both were on waiting list.

I have not got the refund so far.

please help me to get the refund at your earliest.

thanks.

rana

Dear All,

This is with regard to the four tickets that I had booked with the following details [protected]; [protected]; [protected]; [protected]. The same were cancelled lond time back and as per the site details of irctc the refunds have happened on the 20th of septemebr for all the tickets. But to my surprise the same have not been cerdited to my account.

I have sent mails and spoken to irctc almost 20 times but they are unable to give a satisfactory reply as to why has the amount not been credited to my account.

As per my bank HDFC Bank they have not received any instruction from IRCTC for refund.

Every time I have spoken to the customer care number of IRCTC in delhi they ask me to send a fresh mail with the deitails.

Kindly advice as the amount in cosideration is Rs.3534/- and I am unable to get any revert from IRCTC or indian railways.

Regards,
Madhukar Pant
[protected]

IRCTC — Non Receiprs Of Ticket Refund

I tried to book a ticket for two on 11/04/09 using the online ticket booking system of indian Railway but Ticket not booked due to some reason . On Checking the My Bank Ac I found that payment has beem done . i called to Irctc help desk on 12/04/09 where i was told that the transaction would be reverted back with in 2-3 days but till date my PNB Saving Ac has not been credit for the same
The Detail of the Ticket, transactions and my IRCTC account are as Such ( That Payment Has Made Through My PNB Debit Card Through HDFC Gate Way )
Username : dinu_143

Transaction ID : [protected]

IRCTC Provid Me Such Detail Reg . Refund

Payment option : hdfcpg

Status :Refunded

Settlement ID :[protected]

Receipts NO. : 551411

Date : 14.040.09
But Still My Ac not Credited For The Same
I have lost my patience after calling again and again on the IRCTC customer care numbers[protected],[protected],[protected],[protected],[protected]. First of all no one dares to answer the phone, and on that the system is so bad that it automatically disconnects you after a certain interval of time. This means just keep calling and praying that someone will answer the call. I also tried to send emails to both `[protected]@irctc.co.in` as well as `[protected]@irctc.co.in` but all in vain.

This is when I just want to know the status of transaction for the tickets that couldn't book. I don't know what would happen to others. The IRCTC website has no instruction about where to go and what to do in case customer care and emails fail. I am in an absolute chaos now and have almost left the hope for refund. It would a real miracle if something comes out of this post.

Regards,
Bhagwati Prasad

sir maine mairwa to ambala ki ticket cancelle[protected] ko ki thi
lakin abhi tak refund nahi aaye

train no: 4673 saheed exp.
PNR :[protected]

pls sir back to money

thanks regard

Sir, I had booked a ticket from Buxar to Dadar but train was late by 15 hrs so I cancelled the ticket. IRCTC has refund 50% of ticket value but as per rule, 100% should be refunded because train was late more than 3 hours. In this regard, I have E-mailed to IRCTC many times but no response is recd till yet. For your consideration, I am submitting the details of cancelled ticket-

PNR- [protected]
Train No- 0142
date of journey- 08/05/10
Class 2A
Transcation ID [protected]

with hope of an early action


Vikas Jain

RAJU YADAV

Non Receiprs Of Ticket Refund
I tried to book a ticket for on 6/05/11 using the online ticket booking system of indian Railway but Ticket not booked due to some reason .On Checking the My Bank Ac I found that payment has beem done to irctc.

Username :AARUSH 4221

IRCTC Provid Me Such Detail Reg . Refund

NAME.RAJU YADAV
MB.[protected]
ADDRESS .ROOM. NO. 12
I.P.COLLEGE SHAM NATH MARG DELHI110054

DEAR SIR,
I HAVE BOOKED TICKETS THROUGH IRCTC REF. NO.-ekt-[protected] TO TRAVEL ON 1/12/2010 FROM JHARSUGUDA TO TATANAGAR BY TRAIN NO.2872 ISPAT EXPRESS VIDE PNR NO[protected] AND TRANSACTION ID-[protected].UNLUCKILY I HAVE MISSED THE TRAIN FOR FEW SECONDS.ON DT-3/12/2010 I HAVE FILED TDR. TO CLAIM FOR RETURNING THE FARE AS PER RULE.IT WAS RESPONDED BY IRCTC AND ASSURED ME TO RETURN THE AMOUNT .I HAVE GIVEN SEVERAL REMINDERS REGARDING THIS.I HAVE ALSO MAIL TO THE HOUNOURABLE MINISTER OF RAIL REGARDING THIS BUT ALL GONE IN VAIN.THEREFORE I AM REQUESTING YOU TO TAKE NECESSARY STEPS BY WHICH SOME FRUITFUL RESULT MAY COME OUT.HOPING A EARLY ACTION FROM YOUR SIDE.
SWAPNENDU KISHORE PANDA

IRCTC — NON REFUND OF TICKET AMOUNT

DEAR SIR,
PL. ARANGE TO RETURN MY TICKET AMOUNT of ekt-[protected] TDR FILED ON 3/12/2010 OF TRAIN NO-2872.

I has cancelled railway ticket PNR No. [protected] and PNR No. [protected] but same not credit to my account till date. Request credit refundable amount to my bank account at the earliest please.

I HAD CANCELLED RAILWAY TICKET PNR NO. [protected] TRANSITION ID NO. [protected] TRAIN NO. 12807 IN CLASS 3A FROM VISHAKAPATNAM TO H/NIZAMUDDIN JOURNEY DATE 07/06/2014 AND RAILWAY TICKET PNR NO. [protected] TRANSITION ID NO. [protected] TRAIN NO. 12265 IN CLASS 3A FROM DELHI S ROHILLA TO JAMMU JOURNEY DATE 08/06/2014 BUT REFUND AMOUNT NOT CREDITE TO MY BANK ACCOUNT TILL DATE. REQUEST REFUND OF ABOVE CANCELLED AMOUNT TO MY BANK ACCOUNT AT THE EARLISE PSE.

Dear Team,

I booked a tatkal ticket through online on 7 March. PNR number for the same is [protected]. On the time of booking the status of my ticket is CK/WL3. Again i checked my ticket in evening, status was same. then I cancelled my ticket. But after that it is showing me that Rs.0 refunded.

When my ticket is not confirmed then how IRCTC is not going to refund my money back???

I talked with customer care they told me to write us.please help & revert my money back...


Regards
Abhishek Garg

S.No.

Transaction ID

Transaction Date

CancellationID /RefundID

Transaction Type

Trans.Amt()

Refund.Amt()

Bank

Refund Status

1 [protected] 13-Feb-2015 [protected] CANCELLED 431.24 150.0 SBI SENT_TO_BANK


When will this amount be credited ????...

sir my money was deducted ,and my ticket was not booked ...it was a failed transaction. the details of it was as follow

transaction id:[protected]
train name: NDLS LKO SPL
from:(NDLS)
to:(LKO)
money : 222.00
date:08-Mar-2011
please look into the matter and get my money refunded .... thanking you ...

IRCTC — deduction of money

deduction of money from account without booking of ticket ,so,please refund my money to my accont.

Dear sir
I intent to travel from Akola jn to nashik on 19th july for that I had tried to book ticket on 12, 13 & 14th july by 2AC by Shalimar express train number 18030 three tickets were available on above dates. It is regretted to inform that, even after taking all care while booking, six times the amount of Rs 827 has been deducted from my account but the ticket is not at all booked stating that " Your session has expired " which not acceptable. Request to intervain, book one ticket & refund the balance money 5 times deducted

Here are transactions Number #[protected],[protected],[protected],[protected],[protected],[protected].

Abhishek Bhavsar
[protected]
bhavsar.[protected]@gmail.com

IRCTC — about rail booking

today 26/04/10,while booking ticket from santragachi to nagpur on shalimar exp. using i-net had message
'''REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/bookin...⇄ ''' i was stunned to see as i was totally unknown about my present status of my booking as well as deduction.....irctc must do something for this ....ABHIDHAMMA [protected]

IRCTC — frequency of train from south to lucknow/ald/bsb/mughalsarai

Sir, The frequency of trains from Coimbatore to Lucknow/Kanpur/ Allahabad/Varanasi/ mughalsarai is very low or almost nil. Please increase the frequency and also add coaches during rush periods as it takes more than 48 hrs of journey of destination. Thanking you.

IRCTC — money deducted from my account but the ticket was not booked.

i had reservered a e-ticket on 9th by using my debit card.
the amont of rs.1195 was deducted but my ticket was not booked.
so plz kindly check into the matter.

Hello,

Today (26/11/2009) I have done an online transaction to purchase a ticket on 2533 Pushpak Exp from Lucknow Jn to Bhopal Jn on 28/11/2009 for Sri Rajesh Uplavdiya. Unfortunately after the payment was made through SBI payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.this happens two times & money was debited two time from my a/c .(Rs 359 +359)

This is really embarrasing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

Expecting a reply as soon as possible.

Thanks and Regards,
Rajesh uplavdiya
Call me: [protected]

Hello,

Today (03/12/2009) I have done an online transaction to purchase a ticket on train no 1015 kushinagar Exp from Bhopal Jn to Lucknow Jn on13/12 /2009 for Sri Rajesh Uplavdiya. Unfortunately after the payment was made through SBI payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.this happens two times & money was debited two time from my a/c .(Rs 264+264)

This is really embarrasing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

Expecting a reply as soon as possible.

Thanks and Regards,
Rajesh uplavdiya
Call me: [protected]

IRCTC — my ticket is not booked but my money is deducted from my account

my name is mohak trivedi.....
While booking the ticket from irctc .The ticket is not booked but the total amount has been deducted from my sbi card account..
My all money is block..
I try dis 2 time..I am Face problem 2 time..My all money is block ri8 nw..Wht i do ?


1st Transaction ID-[protected],
the site is www.railtourismindia.com

2nd is Makemytrip booking reference ID is RAL[protected]

my all monry block plz help me...........

Sir I (Shiv Kishor) booked a ticket on date 31/07/2010 From Lucknow to Jagadhari in LKO CDG Exp. 2231 AC -3 B-1 – 0061/ MB for the date 14/08/2010 through I.R.C.T.C . Which PNR No is [protected] & Transaction ID is [protected].The Ticket amount is 689 including service charge. But from my A/C Rs 689 had been deducted three times against one Ticket (Rs -1378/Extra).

Till today I have not received refund of Rs 1378/ which were deducted more .So please arrange to release above amount as early as possible.

Thanking You.

Regards

S.K.Kanaujia

[protected]

[protected]@yahoo.co.in

irctc ticket — deducted of money

Dear Sir / Madam,
Today morning i booked a E-ticket from bhuj to delhi through IRCTC. After finishing booking of ticket with my SBI debit account there was an error accured. Finally i found that the money is deducted from my account but ticket is not booked.

For your info my the ref number of trancation is "[protected]", Narration is written as "[protected]G39262100 Transfer to [protected] SBI IRCTC COLLECT"

Please do the needfull to get back my money.

Thank you
NIRANJAN

IRCTC — Fare deducted from my account

Respected Sir,
i booked an e-ticket from my irctc account(souviklove) but at the time of booking a problem has encountered in irctc site. but the fare was deducted from my SBI account details of the complaint are as follows-
Transaction Id. - [protected]
Transaction Id. - [protected]
Transaction Id. - [protected]
PNR No.- 0
Train No.- 12152, Train Name- Samarsata Exp.
From Station-(ADRA), To Station- (R)
Class- SL
Date of journey- 19 Jun 2011,
Date of booking- 13Jun 2011,
Total Fare- 584
so, please refund my fare amount into my SBI acount as soon as possible.

Thanks
Souvik Mukherjee

Dear SIr/madam,

ref to the subject trasaction no.[protected].
please note that during the course of booking my ticket, the amount Rs. 1183 has been deducted from my HDFC bank but the ticket did not generate. request you to kindly help me know the status and the refund procedure.
Pnr Number: 0
Transaction ID: [protected]
Train No: 12855
Train Name: NAGPUR INTERCIT
From Station: (R)
To Station: (NGP)
Date Of Journey: 09-Jul-2011
Class: 2A
Boarding: (R)
Resv Upto: (NGP)
Date Of Booking: 30-Jun-2011
Total Fare: Rs 1182.00

looking forward to your kind advice.

regards
Bhagirath kalele
[protected]

IRCTC — DEDUCTION OF MONEY

Dear sir ,
i booked two tickets from banglore to jaipur on[protected] but u deduct 4 tickets charge from my a/c the timing of booked ticket is 11.58 & 08:08 and two times i tried but not sucess on that time but charge has been deducted so plz. check ur status and solve this problem soon. my mobile no. is [protected] call me for any query
thanking you

contact me i will slove your problem

[protected]@gmail.com

best

Dear sir,
while booking my ticket through irctc from new delhi to gorakhpur, havent been prceeded to completition. but the transation from my account (account no.[protected], SBI: in the name of Sugandha Gupta) of Rs. 1900 had been done.
kindly concider the request to return the amount as soon as possible, to the account as mentioned above.



thanking you
Sugandha gupta
Gorakhpur

IRCTC — Payment not refund

Dear sir.
I am irctc agent. journey date train has been cancelled .then file tdr process irctc rules after 3 months payment refund . but after four months jouney date departure no responce from irctc . please help me .

ticket details below

1. Request no- RBR5301854 - pnr no- [protected] journey date - 20 nov. 2009
2. Request no.-RBR5732884 -pnr no.-[protected] Journey date - 20 nov 2009
3. Request no .RBR5772656 -pnr no-[protected] journey date - 20 nov 2009
4. Request no .RBR7123246 -pnr no -[protected] journey date- 03 jan 2010

I have booked tickets on 3/07/10 from GHY to TSK.Details given below.

RBR NO. 12349201, PNR NO. [protected], DATE OF JOURNEY 05/07/10, TICKETS VALUE RS.1680, CLASS 3AC, TWO PASSENGERS, NAME M KESHAN & K KESHAN. Due to bharat bandh train was running late of 8 hrs I have filed TDR for cancellation and I have recieved half refund of the actual tickets value of RS 824, So, here I request you to please refund rest of the amounts as soon as possible.
Thanking you

Dear Sir/Madam.
I booked ticket through IRCTC from DULIAJAN to GUWAHATI on dated 06/08/10, but train is canceled for 15th August my amount for Rs.425/-.PNR no. [protected] in the name Laxmi Chetry and Deepak Chetry journey date 15/08/10. Please refund my amount immediately.Not yet amount credit to my account.

Thanking you

IRCTC — not refund payment

sir maine irctc se ticket banaya tha jiska pnr number [protected] tha jo train cancil ho gayi lakin payment refund nahi hua

IRCTC — Payments Not Refund

sir
I am sufring from last one year for payment refund so pls help me.
Detail given below .


Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: 3A Internet Service Charge: Rs 25.00
Date Of Journey: 22/1/2010 Railway Zone: NR Bank: SBI Debit
Total: Rs 1181.00 Train No: 2569 Ticket Charge: Rs 1156.00
From Station: PATNA JN(PNBE) Quota: General To Station: H NIZAMUDDIN(NZM)
IRCTC Zone: CCM/NR


Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Karuna kumari 25 Female G13 0005/ SM Booked

2 Pawan Kumar 28 Male G13 0006/ SU Booked



TDR Details
Reason For TDR: Train is too late TDR Status: Forwarded To Railway Reference No: ekt[protected]
TDR Zone: NR TDR Filing Date: 24-Jan-2010
Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00

IRCTC — payment not refunded

dear sir/madam i have booked thre tickets from delhi to jammu and panipat to jammu from irctc webite but i have cancelled my tickets due to non confirmation of tickets....... but i still not recieved my refund amount in my account so kindly doo needful my PNR num are[protected] and [protected] and [protected]