[Resolved] Kairali Ford Kochi — 1 month Delay in service due to non availability of spares | |
Dispose your ford Car once the warranty period is expired or once its new model is released in market, as you may not get the spares in time, may be you have to weight for one month for the only reason-“SPARES NOT AVAILABLE IN INDIA” Please feel free and go through my experience with ford service, so that you shall not come across with this fate. This is about my family car, FORD IKON. On 04/01/2010 evening, I was riding the ford ikon car from Trichur to Cochin. Suddenly an abnormal sound came from engine side, and it was found the steering wheel as well as the brakes got stuck. God’s grace I managed to park the car by the side of the road, without any accident. I telephoned the authorized service dealer of Cochin, M/S KAIRALI FORD and asked for Road Service. They replied, as it is late, they will attend the next day. Next day(05/01/2010, the road service personnel came and inspected, and told its Alternator mounting Assembly is damaged and cannot be repaired on road, and the same to be shifted to The Kairali ford service center, by crane. So I asked for Crane Service which they refused to give as it does not come under warranty. So I have to arrange the Crane Myself, which I had to pay Rs2800/- to take it to The Kairali ford service center. Next day (06/01/2010) the Kairali service personnel inspected the car and reported that its Alternator Mounting Bracket Assembly is damaged and the same spare is out of stock. As the spare part is out of stock they told it will take 3 days to come from the Chennai Plant. With no options I have to accept and it was really painful for me 3days without car both mentally as well as financially. Meanwhile, I had to rent a car Paying Rs900/- per day I waited for 3 days and there was no reply. The fourth day (10/01/2010) I contacted The Kairali ford service center and it was painful to hear the reply that “THE PART IS NOT AVAILABLE ANYWHERE IN INDIA”. As I felt the situation is not within reach of Kairali ford service center, I placed a complaint through Email to [protected]@ford.com and [protected]@mgfkerala.com . The next day (11/01/2010), the former replied through Email (please refer) Mailbox of [protected]@rediffmail.com From: Customer, Care (.) <[protected]@ford.com> To: "jose paul" <[protected]@rediffmail.com> Subject: Reply from Ford India / Kairali Ford - 9089748 Date: Tue, 12 Jan 2010 10:20:17 IST Dear Mr.Jose Paul, Thank you for contacting Ford India. We appreciate the time you have taken to write to us regarding your vehicle bearing the VIN number MAJAXXMRTAYY17596. We have noted down the contents of your mail and have taken up the issue with the dealership concerned. We would revert back to you after we receive relevant information from our dealership. Your concern number is 9089748. Assuring you of our best services and continuous support at all times. Thanks and Regards Parimala.R, Customer Relations, Ford India Limited. Next Day (12/01/2010) i got a phone call from Kairali Ford that, they have taken up the problem seriously and will update the status shortly. I waited for 2 days and there were no information. Neither from customer care nor from Service center was responding and they even did not reply to my telephone calls. With no other options, I sent an email. Please refer my mail correspondences. Mailbox of [protected]@rediffmail.com From: jose paul<[protected]@rediffmail.com> To: <[protected]@ford.com>,<[protected]@mgfkerala.com> Subject: Fw: Re: Reply from Ford India / Kairali Ford - 9089748 Date: Fri, 15 Jan 2010 15:28:59 IST Cc: <[protected]@rediffmail.com>,<[protected]@yahoo.com> Dear Sir, Please find the below mail correspondences. No one is responding and updating the status. I have contacted Mr. Arun (HR), MrAnil (Service) of Karaili ford, through phone and no one is responding. It is the 12th day that my vehicle is under breakdown. Kindly advice whether i will get the car in good condition. Regards, Jose Paul Note: Forwarded message attached -- Original Message -- From: "jose paul"[protected]@rediffmail.com To: [protected]@ford.com Subject: Re: Reply from Ford India / Kairali Ford - 9089748 Dear caring people, No information, no feed feed backs for the last 2 days. Will my car be ready in near future? the absence of the car is affecting my business as well as daily life and a great financial loss to me. THE CAR IS BREAKDOWN SINCE 04/01/2010 JOSE PAUL These mails were of no use, as the FORD CUSTOMER CARE didn’t even respond. On 17/01/2010, I visited Kairali Ford, Cochin and made an enquiry, and they unofficially said that the car will be ready by the month end only. I asked them to arrange an alternative car (as, I was paying Rs900/- per day for renting a car) which they refused. With all roads closed, I waited patiently and on 02/02/2010, I got a call from Kairali Ford, that the car was ready after repair. I had to pay Rs11300/- and took the car. They only gave Rs3000/- discount. I have to wait exactly one month, to get my car repaired. And I had to pay approximately Rs30000/- as rent for car. Its not my fault for delaying the service. And The Ford didn’t consider my financial as well as other damages. I was a proud owner of Ford IKON, till 04/01/2010 and now I feel pity. Presently I am planning to dispose my proud Ford Ikon Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 9 Comments | |
Comments
never go for a Ford, I am also a despaerated owner of ford vehicle
Is this sheer coincidence...or what?...i too, a resident of Shillong, purchased a Ford Figo..Titanium on the 18th of sept 2010 from Guwahati (Himatsingka Ford) and to my utter dismay have gone through the same experiences that you have gone through. The very day I bought the car, as I started off happily and proud that I'm an owner of The Car, I got to get a funny sound and the same was immediately informed to Mr.Rajeev Bhargava of Himatsingka Ford.After a few days, the car was taken down to Guwahati by their people for repairs and the next day I was told that the faults was rectified, but on reaching the showroom, I still found that nothing had been done. Then I was made to stay back for one day...(forget all the harassment, financial expenses, loss of time, mental and physical torment) as the engineer from Chennai had sugessted some remedies like flushing the coolent, etc.but again to no avail.Now after a few days the situation has gotten worse...The gear system totally fails and it is not DRIVEABLE...I am very annoyed with the whole saga and want nothing less ...but the exchange of the car for a new one...
Buying this car in short was in simple...AGONISING...and TORTURE...i regret having bought ...but if not rectified by the concerned authorities...I would be compelled to looking for legal means...Hope someone in "chair" is listening?!!! have forwarded this same complaint to the Regional Manager, N. Prasad, and Service Head, D.Soumitra...through ford.com.
Buying this car in short was in simple...AGONISING...and TORTURE...i regret having bought ...but if not rectified by the concerned authorities...I would be compelled to looking for legal means...Hope someone in "chair" is listening?!!! have forwarded this same complaint to the Regional Manager, N. Prasad, and Service Head, D.Soumitra...through ford.com.
I am a fiesta owner who also facing such problems from kairali ford.
Ialso feel pity owning a ford car. I honestly advice please do not buy a ford car, I AM telling you this my expeiance.
Ialso feel pity owning a ford car. I honestly advice please do not buy a ford car, I AM telling you this my expeiance.
DEAR SIR,
I Dr.P.K.MOHAPATRA LIKE TO INFORM YOU THAT I VE GIVEN MY FORD IKON ROCAM 1.3 CAR(regd no-OR/11J-1545) AT JAYSHREE FORD, JAMSHEDPUR ON 7TH DEC2010 FOR REPLACE OF STERING RACK WHICH IS SCHEDULED TO BE DELEVERED BY 26TH OF DEC 2010.ON RECENT CONTACT THEY ARE STILL ASKING FOR MORE TIME FOR THE SAME.
AS I FACE MUCH PROBLEM IN ABSENCE OF MY CAR YOU ARE REQUESTED TO LOOK IN TO THE MATTER & TAKE NECESSARY STEPS FOR EARLIER REPAIRING OF THE SAME.
THANKING YOU.
Dr.P.K MOHAPATRA
(ph-[protected])
I Dr.P.K.MOHAPATRA LIKE TO INFORM YOU THAT I VE GIVEN MY FORD IKON ROCAM 1.3 CAR(regd no-OR/11J-1545) AT JAYSHREE FORD, JAMSHEDPUR ON 7TH DEC2010 FOR REPLACE OF STERING RACK WHICH IS SCHEDULED TO BE DELEVERED BY 26TH OF DEC 2010.ON RECENT CONTACT THEY ARE STILL ASKING FOR MORE TIME FOR THE SAME.
AS I FACE MUCH PROBLEM IN ABSENCE OF MY CAR YOU ARE REQUESTED TO LOOK IN TO THE MATTER & TAKE NECESSARY STEPS FOR EARLIER REPAIRING OF THE SAME.
THANKING YOU.
Dr.P.K MOHAPATRA
(ph-[protected])
I Shibugopinath from kerala also agree with all about the the bad dealings from ford regarding the service, very bad experience happened to my friend who is an owner of ford fiesta.After that we advice every one who want to purchase a ford in our family and friend circle, to avoid ford, And if any one have a ford, dispose the vehicle soon before the warranty ends. I feel pity about you kairaly ford TVM.
Dear Ford users,
I have a Ford Endeavour. While remembering the days I visited their show room for purchasing, the Salesman promised me a lot of things which no other car dealers offer including pressurising us to take the insurance from New India Assurance. He said if I don't take the insurance from New India, I will have to pay in advance for any accident repair before claiming the same to Insurance company. I met with an accident after a month of purchase and called the same sales guy for assistance. He asked me to bring the vehicle to the Kairali Ford, Kottayam workshop ahile he promised me that the vehicle will be taken care by the Ford service team on accident and they will assist me if any accident happens. He was just washing off his hand. I took my vehicle to the workshop the same day and it took 3 months to complete the accident repair. Since the inexperienced unprofessional technicians could not fix the electrical wiring problem they just cut the wires and packed it. The spot lights on either sides of the mirrors were not working and I kept on complaining this for the last 3 years and nothing was being done and every time I brought the car for service they use to say they will look into it nest time while going there for taking delivery aftr service. After the service the interior become dirty with greece and used oil and the stains from the technicians hands and every time I have to fight with them for cleaning the interior again. One they have tampered the interior with scotch brite and lot of scratches are on the sides of the door. Recently they promoted a staff as the workshop manager and he brought changes and he fixed the whole problem though I had to take the car 2 to 3 times finding the problems again and again. I will never buy a Ford car since their after sales service is very poor.
And these has an email for customer complaints and the bustards dont bother to even acknowledge the complaints. I am sorry to use this bad word but I can't help addressing less than this.
Thank you
Joseph Varghese
I have a Ford Endeavour. While remembering the days I visited their show room for purchasing, the Salesman promised me a lot of things which no other car dealers offer including pressurising us to take the insurance from New India Assurance. He said if I don't take the insurance from New India, I will have to pay in advance for any accident repair before claiming the same to Insurance company. I met with an accident after a month of purchase and called the same sales guy for assistance. He asked me to bring the vehicle to the Kairali Ford, Kottayam workshop ahile he promised me that the vehicle will be taken care by the Ford service team on accident and they will assist me if any accident happens. He was just washing off his hand. I took my vehicle to the workshop the same day and it took 3 months to complete the accident repair. Since the inexperienced unprofessional technicians could not fix the electrical wiring problem they just cut the wires and packed it. The spot lights on either sides of the mirrors were not working and I kept on complaining this for the last 3 years and nothing was being done and every time I brought the car for service they use to say they will look into it nest time while going there for taking delivery aftr service. After the service the interior become dirty with greece and used oil and the stains from the technicians hands and every time I have to fight with them for cleaning the interior again. One they have tampered the interior with scotch brite and lot of scratches are on the sides of the door. Recently they promoted a staff as the workshop manager and he brought changes and he fixed the whole problem though I had to take the car 2 to 3 times finding the problems again and again. I will never buy a Ford car since their after sales service is very poor.
And these has an email for customer complaints and the bustards dont bother to even acknowledge the complaints. I am sorry to use this bad word but I can't help addressing less than this.
Thank you
Joseph Varghese
Dear Sir,
I am sorry to hear your difficulties with your ford car. Even i have the worst experiences with ford and its service people. I am updating and contacting people having trouble with ford. Can you pls add me to your Facebook and update all your issues in there. here is my link for that. I believe we can fight against ford. Pls help us to give more awareness to people.
http://www.facebook.com/fordfigo.ownersgroup.
Hope to hear from you soon.
Regards
Remesh Joseph
[protected]@gmail.com
[protected]
I am sorry to hear your difficulties with your ford car. Even i have the worst experiences with ford and its service people. I am updating and contacting people having trouble with ford. Can you pls add me to your Facebook and update all your issues in there. here is my link for that. I believe we can fight against ford. Pls help us to give more awareness to people.
http://www.facebook.com/fordfigo.ownersgroup.
Hope to hear from you soon.
Regards
Remesh Joseph
[protected]@gmail.com
[protected]
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Ford Ikon — Dispose your Ford ikon once warranty expires
Dispose your ford Car once the warranty period is expired or once its new model is released in market, as you may not get the spares in time, may be you have to weight for one month for the only reason-“SPARES NOT AVAILABLE IN INDIA”Please feel free and go through my experience with ford service, so that you shall not come across with this fate.
This is about my family car, FORD IKON. On 04/01/2010 evening, I was riding the ford ikon car from Trichur to Cochin. Suddenly an abnormal sound came from engine side, and it was found the steering wheel as well as the brakes got stuck. God’s grace I managed to park the car by the side of the road, without any accident. I telephoned the authorized service dealer of Cochin, M/S KAIRALI FORD and asked for Road Service.
They replied, as it is late, they will attend the next day.
Next day(05/01/2010, the road service personnel came and inspected, and told its Alternator mounting Assembly is damaged and cannot be repaired on road, and the same to be shifted to The Kairali ford service center, by crane. So I asked for Crane Service which they refused to give as it does not come under warranty. So I have to arrange the Crane Myself, which I had to pay Rs2800/- to take it to The Kairali ford service center.
Next day (06/01/2010) the Kairali service personnel inspected the car and reported that its Alternator Mounting Bracket Assembly is damaged and the same spare is out of stock.
As the spare part is out of stock they told it will take 3 days to come from the Chennai Plant. With no options I have to accept and it was really painful for me 3days without car both mentally as well as financially.
Meanwhile, I had to rent a car Paying Rs900/- per day
I waited for 3 days and there was no reply. The fourth day (10/01/2010) I contacted The Kairali ford service center and it was painful to hear the reply that
“THE PART IS NOT AVAILABLE ANYWHERE IN INDIA”.
As I felt the situation is not within reach of Kairali ford service center, I placed a complaint through Email to [protected]@ford.com and [protected]@mgfkerala.com .
The next day (11/01/2010), the former replied through Email (please refer)
Mailbox of [protected]@rediffmail.com
From: Customer, Care (.) <[protected]@ford.com>
To: "jose paul" <[protected]@rediffmail.com>
Subject: Reply from Ford India / Kairali Ford - 9089748
Date: Tue, 12 Jan 2010 10:20:17 IST
Dear Mr.Jose Paul,
Thank you for contacting Ford India.
We appreciate the time you have taken to write to us regarding your vehicle bearing the VIN number MAJAXXMRTAYY17596. We have noted down the contents of your mail and have taken up the issue with the dealership concerned.
We would revert back to you after we receive relevant information from our dealership. Your concern number is 9089748.
Assuring you of our best services and continuous support at all times.
Thanks and Regards
Parimala.R,
Customer Relations,
Ford India Limited.
Next Day (12/01/2010) i got a phone call from Kairali Ford that, they have taken up the problem seriously and will update the status shortly.
I waited for 2 days and there were no information. Neither from customer care nor from Service center was responding and they even did not reply to my telephone calls.
With no other options, I sent an email. Please refer my mail correspondences.
Mailbox of [protected]@rediffmail.com
From: jose paul<[protected]@rediffmail.com>
To: <[protected]@ford.com>,<[protected]@mgfkerala.com>
Subject: Fw: Re: Reply from Ford India / Kairali Ford - 9089748
Date: Fri, 15 Jan 2010 15:28:59 IST
Cc: <[protected]@rediffmail.com>,<[protected]@yahoo.com>
Dear Sir,
Please find the below mail correspondences.
No one is responding and updating the status.
I have contacted Mr. Arun (HR), MrAnil (Service) of Karaili ford, through phone and no one is responding.
It is the 12th day that my vehicle is under breakdown.
Kindly advice whether i will get the car in good condition.
Regards,
Jose Paul
Note: Forwarded message attached
-- Original Message --
From: "jose paul"[protected]@rediffmail.com
To: [protected]@ford.com
Subject: Re: Reply from Ford India / Kairali Ford - 9089748
Dear caring people,
No information, no feed feed backs for the last 2 days.
Will my car be ready in near future?
the absence of the car is affecting my business as well as daily life and a great financial loss to me.
THE CAR IS BREAKDOWN SINCE 04/01/2010
JOSE PAUL
These mails were of no use, as the FORD CUSTOMER CARE didn’t even respond.
On 17/01/2010, I visited Kairali Ford, Cochin and made an enquiry, and they unofficially said that the car will be ready by the month end only. I asked them to arrange an alternative car (as, I was paying Rs900/- per day for renting a car) which they refused.
With all roads closed, I waited patiently and on 02/02/2010, I got a call from Kairali Ford, that the car was ready after repair. I had to pay Rs11300/- and took the car. They only gave Rs3000/- discount.
I have to wait exactly one month, to get my car repaired. And I had to pay approximately Rs30000/- as rent for car.
Its not my fault for delaying the service. And The Ford didn’t consider my financial as well as other damages.
I was a proud owner of Ford IKON, till 04/01/2010 and now I feel pity.
Presently I am planning to dispose my proud Ford Ikon