[Resolved]  Kenstar Home Appliances — Non compliance

I have purchased Kenstar Food Processor (Having Warranty)at Mumbai in May 2009. After some time at around july it started making some noise and in few days something sparked inside the processor and it got stopped working. In month of August 09, I have already talked to customer care at Mumbai on phone. They regestered my complaint no as PUN[protected] and told that they will recall in 24Hrs on the same and replace or repair it free of cost. But no body try call again. I tried calling 5-6 times but still the answer was the hopeless.

Now Again I called yesterday and reregestered the complaint as PUN[protected] and had got same answer as 'we will racall in 24 Hrs".
Can I get clarified if you can replace or repair free of cost as its under warranty?
Please clarify or I have to take any serious action from my side.

My Details are as Follows,
Sandip Mhapasekar (Hindustan Unilever Research Centre)
[protected]

Processor is purchased by my sister and contact details are provided as
Sherepin D'souza
[protected]
Kushe Complex
Kalmath, Sutarwadi.
Taluka- Kankavli
Dist Sindhudurg.