Kent — not responding to calls

ankit lunia

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I have purchased a kent mineral aro from a dealer in bangalore.The name of the person is Nagesh and his phone number is [protected],[protected].
we are having problem with the equipment ,we have been trying to reach the kent people for the past three days.(our equipment is still in the warranty period)
They are not responding to our calls and nobody is coming to our house to repair the machine.
Kindly look into the matter at the earliest.

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Comments

Kent RO Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr. Ankit

Kindly provide your contact details to enable us to resolve your grievance at the earliest.

Regards
KENT RO Systems Ltd.

Kent RO Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr. Ankit

As per the feedback from our service team your grievance has been resolved. In future kindly mail us at [protected]@kent.co.in or [protected]@kent.co.in to enable us to resolve your grievance at the earliest.

Regards

Kent RO Systems Ltd.

ashwini.M

kent i hopeless service, because of hema malini in advertise we tought its good, but not.i suggest not to buy this product.

brinda murali

from Bengaluru, Karnataka

Very bad services... Forced me to take AMC after taking it I am following from 2 weeks for the services but no respond and I am trying to reach [protected] one female picks the call and says "I will inform the technician" post that nothing happens. After shouting at her she gives some owner number which she only picks up. From past couple of days she is not picking at all. If you are not able to provide service refund my AMC amount on immediate basis.

Regards,
Brinda Murali
[protected]

madhuchaliyan

from Hyderabad, Telangana

I am also having the similar issue with these people. Took the AMC and did a service last month by a guy named Nagesh. The outside filter was not closed properly and so it is leaking. I called him n times and he said will come today, tomorrow...finally he stopped picking my call. I called the [protected] last week and the lady said will send the technician tomorrow, but didn't showed up till today. I had made more than 25 calls till today to get this fixed..still waiting..Is there any authority from Kent to take action against these cheating people?
Thanks,
Madhu