[Resolved]  Kent Grand Ro System — Not attending/replacing the damaged spare

Address:

Kanchipuram, Tamil Nadu

I have purchased a Kent Grand+ RO System (Domestic) from M/s Real Value Marketing, No.1, Sait Colony,First Street,IInd Floor,Egmore, Chennai - 600008 on[protected] for an amount of Rs.14,500/ with a warranty of 01 year. On 6th April,2010, as the said machine was not working, I contacted the said agency over phone several times but there was no response from the agency. Therefore, I contacted the Regional office of Kent RO Systems Ltd located at 706A, Shivalaya ,196, Ethiraj Salai, Egmore, Chennai - 600008 and informed the condition of the RO system. They apprised me that the above said agency is no more as they absconded with some amount so that they will arrange an alternative agency to get the RO system repaired/serviced from my area.( i.e. Tambaram West). Accordingly, an technician from the agency namely M/s VGM Enterprises located at No.37,Near Indian Scan, Duraiswamy Pillai Street,Tambaram West, Chennai - 600045 visited my residence on[protected] and he inspected the equipment but he could not find out the fault in the equipment. He said, he will come next day with another technician to find out the fault in order to get it rectified. On[protected], the said technician with another technician visited my residence and at last they found the fault in the equipment. The fault was in the Switch Mode Power Supply (SMPS) and they said the SMPS is to be replaced and the cost will be around Rs.1100/-. I told them that the equipment is in under warranty, the SMPS is to be replaced at free of cost and the cost will be borne by the company. Accordingly, I spoke with Mr.Suresh, Reg.Manager,Kent RO Systems Ltd,Egmore,Chennai over phone and he promised that the SMPS will be replaced at free of cost and the company will bear the expenses. Thereafter, whenever I approached the present agency (i.e.M/s VGM Enterprises,Tambaram West) over phone, they are on the pretext that the spare is not available with them and the spare part is expected from Delhi in the third week of April 2010 and as soon as they receive the spare part,they will replace it to get the equipment in order. Every alternate day, when I contacted the present agency, they are on the same pretext that the spare part has not yet been received by them. On[protected], when I contacted Mr. Suresh, Regional Manager,Kent RO Systems Ltd., Chennai, he is not at all bothered to reply my questions and said "you can do whatever you want" we can do nothing. I did not expect such reply from a responsible person and such person is not fit for such post. Request to get my equipment rectified at the earliest.