[Resolved] Kent Mineral RO — Very bad service & Unreliable Product

Raghubir

from Namakkal, Tamil Nadu

Address:

South West Delhi, Delhi

Dear sir,

I purchased a KENT mineral RO on 10 Aug 2009 invoice No 5SM 90001411 Book No 5SM-0029 modle Kent guard plus mineral RO KR[protected]. After installation, machine frequently giving problems such as UV lamp burn out, RO starts without water, Ro working after RO tank full, Ro not filtering the water and so many problems?. What is the quality of international level of standards or patent?

RO not eorking since last 5 days. I have made a complaint to service centre tele No [protected] on 28 June 2010 ,Service centre not giving assurance for providing services at last I rang up to [protected] sombody ( a female employ) told me that complaint will be rectified within 24 working hours that is 8X3 =24hrs, means within three days.

Our neighbours having local RO machines and after two years they have no problems like me.

In my opinion people must AVOID TO PURCHASE KENT mineral RO .

29 Jun 2010 Raghubir

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Manoj Kumar

from Ranchi, Jharkhand

Kent Mineral RO — no service provided by the service centre since 8 months

Sir , authorised dealer of your product has refused to provide me proper service even after submitting my complain. They refused to show me the complain book, which I afraid has no more proper evidence left. But I even after submitting my complain with regard to fetch your attention towards the improper service provided by your company contrary to your claim. My Kent RO is not working for last 8 month. Please provide me proper service and take action against irregularities.

Manoj Kumar
Ashirwad, D.F.O. colony, Hazaribag.

My service provider is RADIO VISION, HAZARIBAG

ARUN SODHANI

from Mumbai, Maharashtra

kent mineral R O — improper servicing

our "kent " mineral R O was not functioning since 12 th April 2010. complaint was lodged with m/s on 13th april with m/s Sudershan enterprizes plot no 220 PU4 , near hotel country inn A B Road Indore. phone[protected].
there representative came on 15 th april. He said that one perticular part is malfunctioning / damaged and will have to be replaced.
The part was replaced on 19 th april. The R O was still not functioning but he said that it may be due to low voltage. he took the money Rs 1250.00
The R O is still not working.