[Resolved]  Kent Mineral RO — Machine not working properly since the date of purchase

Address:

West Bengal

----- Forwarded Message -----
From: Arun Agarwal <aarun.[protected]@yahoo.com>
To: Kent Service <[protected]@kent.co.in>; Kent Service2 <[protected]@rediffmail.com>
Sent: Thursday, May 12, 2011 12:26 PM
Subject: Fw: COMPLAIN




Dear Sir,



I would like to remind you once again regarding my undermentioned complains to you. Your service person visited on 14/1/2011, 22/1/2011, 2/2/2011,28/2/2011,5/4/2011 and 10/05/2011 after several complains registered to your office. Every time your person comes he some how managed the purifier work and after some time again the problem occured. So many parts also changed by them like S.V., Sedimante., Carbon., and others during the year.


Now it seems that you have some how managed to complete your one year service warranty for the said machine. Again the same problem i am facing since last few days, and you person last visited at my place on 10/05/2011 now says that we have to change the R.O and one other parts that costs around Rs. 2100/- plus service charges, since the machine is out of warranty now.



I would like to state you that the said machine is not working proplery since the time of purchase hence you will find from your service record that every 15-20 days your service person has visited my place to check the problems.



Your Mr. Sallauddin knows the matter very well since I have called him so many times reagrding the matter and he has also co-operated well .



Now you are once again requested to look into the matter and arrange to service the machine without any costs.



My last complain no with you is 5620 dt.10/5/2011.



Hope to receive a reply at earliest since the water is totaly not comming out of the machine.



Thanks,



Arun Agarwal





----- Forwarded Message -----
From: Arun Agarwal <aarun.[protected]@yahoo.com>
To: Kent Service <[protected]@kent.co.in>; Kent Service2 <[protected]@rediffmail.com>
Sent: Monday, January 31, 2011 12:53 PM
Subject: Fw: COMPLAIN


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THE CASE IS STILL UNSOLVED.



I AM HAVING A 2 YRS OLD BABY AT MY HOME AND THE WATER IS COMMING VERY HARD AND SALTY FROM THE PURIFIER.



THIS IS THE LAST REMINDER TO YOU FOR THE MATTER.


Thanks,



Arun Agarwal






----- Forwarded Message ----
From: Arun Agarwal <aarun.[protected]@yahoo.com>
To: [protected]@kent.co.in; [protected]@rediffmail.com
Sent: Tue, January 18, 2011 2:43:26 PM
Subject: RE: COMPLAIN




This is really embrassing to learn that after purchasing the most reputed brand and top most model of water purifier in India " KENT RO GRAND PLUS ", I have been appointed to a new job by them i.e to call kent customer care every 15 days and lodge a new complain . My service record book and purchase invoice are attached herewith. Every time your service person visits my place and tells a new problem with my purifier. One person have even changed my Iron Remover and charged Rs. 1000/- for that and promised that after this change there will be no more problem. But as usuall this proved to be a lie. I have to face similar problems again and again like ... Water Not comming form the purifier, Very hard water comming from the purifier, Machine making so much vibration,,, Taste changes every 10-15 days from the water and other similar problems.


Now it seems to me that my service warranty is going to expire in another 3 months and I don't think that you are able to serve me regarding this defective machine after that period hence, I would like to request you either to replace the entire machine which is still in the warranty period or to refund me the entire amount I have spend for this great headache.



Hope to get a reply at you end at an early date or I shall be bound to move to the Court of Law.



Thanks,



Arun Agarwal

Mobile :[protected] /[protected]