Kent RO — No After sale Service provided by Company. | |
Hi, I have purchased one Kent RO Systerm from "Big Bazar" Ludhiana. I have purchased by Debit Card. They have confirmed and the will install system in 1 business day, but no one came to install the system. I have Called so may times to Big bazar Team, and Kent Company as well and system get install 15 days. Now from last two months i am tried to call again to Kent company. One of the service provider "Shri Durga Enterprises (Bharat Nagar Chowk Near petrol pump Ferozpur road ludhiana)" who have provided the service after 15 days during installation, Now i have tried to loge call for service he have provided the service complaint number but now he have refused to provide the Service. My RO system is not working at all from last more than 2 months. Can you please help me out to loge the complaint. Machine number: KR[protected] Was this information helpful? | |
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Comments
Dear Sir,
We have 5 kent Ro system installed in our institute. All five are have been covered under warranty. But it is matter of fact, no service engineer came for preventive maintenance. after calling the customer care, they always said that the compolint will be attended wirhin 24 working hrs( One day has 8 working Hours) . it means the complant will be attended in 3 days. How disgusting it is. Can a family live without water 3 days.
The attitute of service technisian is always bad and they always tried to replace the parts, ( their life can be enhanced by prebvtive maint). after enquiribg the technisian says. Sahab, preventive maint ka hamare yahan system hi nahi hai.
Who is the owner of this company, can he syrvive without water for 3 days.
Gopal Avasthi
[protected]
We have 5 kent Ro system installed in our institute. All five are have been covered under warranty. But it is matter of fact, no service engineer came for preventive maintenance. after calling the customer care, they always said that the compolint will be attended wirhin 24 working hrs( One day has 8 working Hours) . it means the complant will be attended in 3 days. How disgusting it is. Can a family live without water 3 days.
The attitute of service technisian is always bad and they always tried to replace the parts, ( their life can be enhanced by prebvtive maint). after enquiribg the technisian says. Sahab, preventive maint ka hamare yahan system hi nahi hai.
Who is the owner of this company, can he syrvive without water for 3 days.
Gopal Avasthi
[protected]
I have purchased Kent Grand Super Water Purifier from Croma recently and it is givivng me trouble from day one. First, a defective (broken) product was delivered which started leaking
when put to use. Then I lodged a complaint with Croma and after hudreds of phone calls to different people, it was replaced. After 15 days of installation of new one, again it started giving trouble. The tap started leaking. These days a new problem has come up. Water is overflowing after it gets filled up. I need to stand near it and watch the water level carefully. I am repenting now after purchasing such a costly item. I should have gone for some other brand. Some of my friends and relatives who have purchased this have also faced many problems.
Above all after sales service is simply PATHETIC.
My sincere suggestion to all the prospective buyers - Please do NOT buy any KENT product in general and Kent Grand Super Water Purifier in particular.
when put to use. Then I lodged a complaint with Croma and after hudreds of phone calls to different people, it was replaced. After 15 days of installation of new one, again it started giving trouble. The tap started leaking. These days a new problem has come up. Water is overflowing after it gets filled up. I need to stand near it and watch the water level carefully. I am repenting now after purchasing such a costly item. I should have gone for some other brand. Some of my friends and relatives who have purchased this have also faced many problems.
Above all after sales service is simply PATHETIC.
My sincere suggestion to all the prospective buyers - Please do NOT buy any KENT product in general and Kent Grand Super Water Purifier in particular.
hi, your problem in not new it's with kent company ever since; you can try and call Deepak Ghai at kent ludhiana office his no. is [protected] that should resolve your problem.
Other wise feel free to to go to consumer court.
Other wise feel free to to go to consumer court.
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wow what a great company !!!
really shameful situation for purchaser... compnay is making money only !!! not giving proper service...
nanubhai
machine number KR[protected]
Adipur (Gandhidham)