[Resolved] Kent RO — No After sales services | |||
Dear Sir I have purchased Kent RO system in March 2010 and within the usage of 3 months the system pump has started making unusaual sound.On making the complain to dealer he has informed the same to the City Kent Service centre. Firtly after the repeatedly calling the service man didnt turned up then when he came he informed that the system does such sound. On which we didnt agreed as when we had purchased it it was working silently.Again we informed the same to the dealer and the service center.The engineer has suggested to change the pump and asked us to wait for two to three days. On calling him today he said this is not within my scope please call on this number.The people are just passing on the responsibilites from one to another and thecustomer like us are being in trouble .I have already suggested my collegues and friend not to go for the product as it lacks after sales service which is essential for being a customer. Really disappointed with the services Request you to please look into the matter. Ninja Thanks in advance Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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I had purchased Kent Ro Grand From Sai ram Enterprises -Pichas Mochan varanasi Dated on 23/11/2011. During the Purchasing of Kent Ro He made the commitment that company will provide you monthly services at your doorstep, Since 6 month have been passed Still today No one has came to attained the Service . I had called date on 14.04.2012 to the owner of Sai Ram enterprises for attained the call for Service of RO machine
His cell no. [protected] . he given me the number of his service engineer [protected] for ask him to attained the call same day i had called him
he told me that your call would be attained by 5o clock in the Evening again i had called him at 5.30 p.m for attend the call he answered me that
i am unable to attend the call due to unavailability of Technician your call would be closed next day .Again I had called him next morning at 11 A.m
But he didn't pick my phone again i had called the owner of Sai Ram enterprises he told me that your call will be close by 6p.m but he call could not completed .
All these thing are reflecting that your company 's representative has no care about his customer
Vijay Kumar Srivastava
S 26/46 M-7 Ashok puram colony
Meera Pur Bashi
Varanasi -2
[protected]