[Resolved]  Kent RO — SUPPLY OF LOW QUALITY MEMBRANE

Address:

South West Delhi, Delhi

I had purchased RO on[protected] and extended AMC second time on[protected]. I complained to co's customer care deptt. on[protected] under complaint No.652459 that the water of RO had become non-drinkable. Mechanic visited and told me that Memraine of RO would be replaced. Memraine was replaced but the TDS of water was metered as 300+ and water was still sore & non-drinkable whereas the TDS should be around 150 for sweet & drinkable water. I requested the mechanic to remove that low quality memraine and bring the other one. Then mechanic showed his helplessness. When I asked the reason from mechanic as well as their office, they told me that company had stopped supply of previous memraine of high quality & the present memraine works on hard-water having TDS as 1500. Now, my complaint is, why company has stopped supply of previous memraine of good quality ? We are forced to purchase water from market. Our RO worth rupees thousands has become useless for the last 15 days.