| Address: | Gwalior, Madhya Pradesh |
Ever since the purchase of the water purifier Model no. KENT GRAND+ RO, Serial No. KR[protected]th feb 2012 , After 15 day of purchase we have continuously faced problems with it. The system has required more than 15 visits by the company service people to keep it working. How ever it still breaks down every month.
However since last week again my system has not been working. Every time the service guy visits and informs of some or the other fault in the system. We have been forced to replace Adapter and our water purifier and still it is not working
Yesterday 15.01.2013 I have again complaint regarding the same problem your personal came and offered us the extended warranty so that complaints will be attended free of cost in future , does it mean that I will be facing the same problem in future as well without been rectified after series of complaints .I have purchase the unit keeping in mind the status and the name of kent company posses, but this time you people have proved me wrong as this behavior was not expected a company like kent.
Request you to please provide me the permanent solution this time for my complaint or change the unit and replace it with new one as I am facing the compliant since from the date of purchase and still my unit break down after every 15-20 days.
Puneet Motiramani
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Thank you for bringing this to our notice. We deeply regret the inconvenience caused to you. We'll get in touch with you ASAP to address your concern.
Regards
Team Kent