[Resolved]  Kent RO Grand + — Poor customer service + within 3 months product failed ( uv tube not functioning)

I bought a Kent RO machine one and half year back.I bought it from Kolkata-Axis Exim Private Limited. The purifier was functional in the first year.On completion of 1st year the company asked us for an AMC for which they charged Rs 1875/;the AMC was done by one Mr Subroto Dey. the AMC included 3 filters-sediment filter, iron filter and carbon filter. When I asked them to replace these candles they said that the main UV tube was not working, on repeated request the rectified the problem o[censored]V tube.Again when I asked them to change the candle they kept on making one excuse or the other. Finally they came with a local candle and kept on insisting that it was a Kent product which the company had forgotten to label. When I insisted that it is a fake product they admitted that it was a chinese product but was 100% better then Kent. finally they installed the candles but they were not sealed: they also took back the old candles which I think they will reuse and take another customer for a ride.