[Resolved]  Kent RO — no service

Sir,
I have purchased Kent mineral R O water purifier from kolhapur dealer named coolwave engineers.The service from them is so poor that after repeated calls also they do not even have a curtsy to attend the call. from the date i have purchased the m/c every after 2 to 3 months i have problems regarding the m/c . After repeated complains to company persons then and then only some one comes repairs the m/c. the m/c has become a total headache. Now the m/c is not working for almost 8 days. After repeated complaints also no one is attending our call.
I thing once they sell m/c everything is over. till i dont purchase the distributor repeatedly calls and after that he doesnt even show his face.They are only doing selling and they do not want to give any service. 15 thousand rupees is totally waste of money.Dont ever buy this m/c. before confirmation of service.
Now i dont understand what should be done of this m/c.

Yes, Company is only intersted in making money, will be soon washed out from market after such service

dear sir
i purched a kent water purifier 11 month ago but sir it is not working properly.i have call kent company but technician is not taking the phone. the phone number of the technician(anish) [protected] is given by the shop (VSK haripad Alappuzha Kerala). so please take necessary action.
My phone no is [protected]

We had purchased a Kent RO and taken annual maintenance from Hazra Electronics, Howrah . We had lodged a call for RO not working . However, no one has turned up and the lady at the center is very rude and says that they will send the service engineer at their convenience . What kind of service is this ? How can Kent just shrug their responsibility by appointing a service center, without making any adequate efforts to check the service levels of their service centers . When we bought Kent RO, we should be assured of service levels ( irrespective of the delivery mechanism whether it is directly by Kent or through authorised service center )