[Resolved]  Kent RO — hopeless state of after sales service

Address:

Mumbai City, Maharashtra

pathetic aftersales service.
the service mechanics are trying to make money by selling parts in personal capacity/
they take a part for replacement under AMC, and bring it back after 10 days to say that, it is not theirs and that we can buy a new one at a price to be paid to the service boy.
after re-installing the machine and changing parts worth more than rs.4000/= and taking an AMC , the company is unable to make the machine operate. everytime a mechanic comes, takes away or replaces a part, asks for money/personal selling of parts-when compaining to the company, no one bothers to take action.
How can responsible citizens like Hema Malini, endorse such a product, that also something related so importantly to human health?
Would the consumer forum wake up and take note and action?

CC: Times of India / DNA / Business Line / Economic Times