[Resolved] Kent RO — Poor Service by Srinivas Aqua Sales and Service Bangalore | |||
Hi Service, I have purchased a Kent RO in the month of June 2013.I want to bring to your attention the poor service and the unprofessional behaviour shown by Srinivas Aqua Sales and Service, Bangalore .I have complained a lot of times as my Kent Grand RO is not working since the time I bought it.First it was problem with the Water Tank not getting filled up.The Service Technician came up first time and fixed something and then it worked for few days.It again stopped working and I complained again to Srinivas Aqua Sales last Wednesday.Service Technician came up and he just removed the RO and put it back again and it started working.He left saying it is working fine even when my wife asked him to stay back to ensure it is working.After he left the RO stopped working and we again called up the Technician but he didn't turn up.I complained to their Service Center on last Friday again and a person a turned up this Tuesday.He replaced a part and then again left it is working fine.He did not stay back to check if the water gets filled again after we fill some bottle from the container.The RO stopped again and we requested the Service center to send technician again.He came yesterday and replaced 2-3 parts.He again wanted to leave but my wife told him to stay back to ensure the RO is working fine.He started shouting at my wife but stayed back to see if it is working fine.However he behaved very rude with my wife.After he left, in the evening there was a beep sound coming from the RO like for filter replace maybe.I called the Service Center again today morning and the person at other end started abusing me and said he will not send a person to my home to fix it now.He gave few abuses to me and even threatened by wife. I think I have done a big mistake by buying Kent RO and now suffering.The service provider is not fixing the problem and in turn abusing and threatening me and my family.I request you to take some action against the Service Provider and please refund my money back for the faulty RO.I do not wish to continue with the services of Kent RO. The Service Provider phone numbers are: [protected], [protected], [protected] Thanks, Puneet Verma +91-[protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 12 Comments | |||
Comments
one of the worst service we had from Srinivas Aqua Sales and Service Bangalore they behave likes gundas.
Hi
I experienced same Problem with Srinivas Aqua Sales and Service Bangalore([protected]), They are there to spoil Kent brand name, they dont know how to speak with women's, they r abusing and threatening me i am planning to lodge a complaint on them on nearest police station.
Better take some action on Srinivas Aqua Sales and Service bangalore and protect your brand value, bcz of such a poor service your brand value go down.
I experienced same Problem with Srinivas Aqua Sales and Service Bangalore([protected]), They are there to spoil Kent brand name, they dont know how to speak with women's, they r abusing and threatening me i am planning to lodge a complaint on them on nearest police station.
Better take some action on Srinivas Aqua Sales and Service bangalore and protect your brand value, bcz of such a poor service your brand value go down.
In July 2013 we purchased a Kent pearl water purifier till date we are facing problem in the machine. This is the 4th complaint we r facing. Why this is happening I don't understand. Very poor service and poor quality of srinivasa aqua service centre. They don't response as per our requirement. If we ask for the service they don't take immediate action.
Hi Praveen,
As per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance in future.
Regards
Team Kent
As per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance in future.
Regards
Team Kent
I asked for the service on Apr 16 till now they have not attended. at last we took the service from nearest dealer. What is he use of free service for 1 yr. No response from the service centre at all. This is 4th incident for me. once i called for the service by evening the lady who picked the call she told, same day service we need to call morning 10 'o' clock. when we call around 10 'o' clock she told that today it is not possible by tomorrow she will send the service person. Is this is the way they speak. even the fellow who came for the service, from morning he is giving a call for each hour asking for the address to my wife he reached my home around 4:30. What ? is this the way to behave with customers. Really very poor service... We don't recommend our friends for this product.
Hi,
I purchased Kent mini softner around 2 months back in Bangalore Karnataka. To get it installed we had to call customer care at least 20 times. Finally it was installed and work just for 10 days and then it stopped giving any water and we are not able to use bathroom after that. So since last 1 month it is not working at all. I have made at least 100 phone calls to get it rectified but nothing has been done yet. We are extremely frustated by extremely poor services of Kent. Customer services has assigned the repair work to "Srinivas Aqua Fine" (phone number [protected]). Initially for 2 weeks when I used to call them they use to say that someone will come today. One fine day a technician came and said that the part needs to be replaced and then he closed the compaint in the system. After that when we called Srinivas Aqua they opened new complaint and said that techician will come. Since then we are calling them every day but nothing has been done. Now when we call them they just hear the complaint number and are disconnecting the phone.
This is height of poor services. You are just selling poor quality mini water softner and not at all bothered to take care of services. For last 1 month the equipment is not working. I have called custmer services nearly 100 times - to customer services number[protected], Srinivas Aqua (phone number [protected]), Mr Manikantam (mobile [protected]) but nobody is even trying to sort out the problem. I am left with no option but to post it in all social networking sites, apartment adda, Paredaar program of news channel if you dont take any action now.
My details below:
Pratik and Shiva
Email: [protected]@gmail.com
I purchased Kent mini softner around 2 months back in Bangalore Karnataka. To get it installed we had to call customer care at least 20 times. Finally it was installed and work just for 10 days and then it stopped giving any water and we are not able to use bathroom after that. So since last 1 month it is not working at all. I have made at least 100 phone calls to get it rectified but nothing has been done yet. We are extremely frustated by extremely poor services of Kent. Customer services has assigned the repair work to "Srinivas Aqua Fine" (phone number [protected]). Initially for 2 weeks when I used to call them they use to say that someone will come today. One fine day a technician came and said that the part needs to be replaced and then he closed the compaint in the system. After that when we called Srinivas Aqua they opened new complaint and said that techician will come. Since then we are calling them every day but nothing has been done. Now when we call them they just hear the complaint number and are disconnecting the phone.
This is height of poor services. You are just selling poor quality mini water softner and not at all bothered to take care of services. For last 1 month the equipment is not working. I have called custmer services nearly 100 times - to customer services number[protected], Srinivas Aqua (phone number [protected]), Mr Manikantam (mobile [protected]) but nobody is even trying to sort out the problem. I am left with no option but to post it in all social networking sites, apartment adda, Paredaar program of news channel if you dont take any action now.
My details below:
Pratik and Shiva
Email: [protected]@gmail.com
Hi,
I have purchased Kent Grand Plus about 7 months back. I am keep calling to Srinivasa Aqua service on [protected] from last 15 days but only I got respond they will arrange person today but no one came for servicing yet now.
That person talks very rudely, I have never seen this kind of person in any other service center.
Better buy other company Water filter but don't talk these rude persons for servicing.
Thanks,
Basant
I have purchased Kent Grand Plus about 7 months back. I am keep calling to Srinivasa Aqua service on [protected] from last 15 days but only I got respond they will arrange person today but no one came for servicing yet now.
That person talks very rudely, I have never seen this kind of person in any other service center.
Better buy other company Water filter but don't talk these rude persons for servicing.
Thanks,
Basant
Hi,
I have purchased Kent Grand Plus about 7 months back. I am keep calling to Srinivasa Aqua service on [protected] from last 15 days but only I got respond they will arrange person today but no one came for servicing yet now.That person talks very rudely, I have never seen this kind of person in any other service center.Better buy other company Water filter but don't talk these rude persons for servicing.
Thanks,
Basant
I have purchased Kent Grand Plus about 7 months back. I am keep calling to Srinivasa Aqua service on [protected] from last 15 days but only I got respond they will arrange person today but no one came for servicing yet now.That person talks very rudely, I have never seen this kind of person in any other service center.Better buy other company Water filter but don't talk these rude persons for servicing.
Thanks,
Basant
Dear Basant,
we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.
Warm Regards,
Team Kent
we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.
Warm Regards,
Team Kent
Is there any way we can give negative rating for these cheaters. This srinivasa aqua phone number is picked by someone else and they say wrong number. I had bought extended warranty from them. Its shamelessness at its best. My purifier is not working and I am clueless where to go. My number is [protected] and email id is kumar.[protected]@gmail.com
Dear Mr.Kumar,
Thanks for providing your contact details. We have shared the same with our concerned department. Someone will contact you shortly.
Regards,
Team Kent
Thanks for providing your contact details. We have shared the same with our concerned department. Someone will contact you shortly.
Regards,
Team Kent
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
67%
Complaints
3005
Pending
528
Resolved
1842
View all 3005 Kent RO reviews & complaints
View all Kent RO contact information
We deeply regret for the inconvenience caused to you. Your complaint is under process. Someone from concerned department will contact you shortly.
Regards
Team Kent