[Resolved] Kent RO Water Purifier — Failed to provide service & the product doesn't work | |||
I bought a Kent RO Water Purifier from their dealer DK Waters at Kagadasapura - CV Raman Nagar - Bangalore during Jan-2010. Before installation they tested our water and confirmed that Kent RO Water Purifier will meet our requirement. Within one week of installation it stopped working and was giving some noise. After continuous followup with DK Waters they replaced the unit almost after 10 days. The new unit also did not work even for one week and when complained to them, they attended and said one of the component is to be replaced and they took almost 15 days to replace it. Further it hardly worked for 10 days and when complained to DK waters, they responded that they cannot come and advised us to contact Kent directly. We contacted the no that they provided [protected] and almost after a week some one came and said that we need to install a filter in between the Kent RO and the tap. We paid for that and got it installed immediately. The problem never got solved and it stopped working, ie no water will get collected in the storage. We complained again during 10th August 2010 and as of today noone have come to attend this problem from Kent. In the past 8 months since the date of installation it would have worked hardly for 30 days. Can anyone guide us on how to protect / get back our investment that we paid to DK waters (Rs.14000/-) for this equipment that failed to work and where there is no service being provided ? Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
If possible U can take up the issue with consumer court
Reply
We had purchased Kent UV RO on[protected] from your dealer Royal Sales Corporation Rajpura Punjab. We are badly suffering from the problems created by RO. But your dealer is not ready to listen us. He is not attending our complaints properly. Kindly help us.
Dear Sir/Madam, unfortunately I have bought Kent RO GRAND Plus (Serial Number: KR[protected] on k the name of Deepak Punyani (Contact detail: [protected]).
In a one year span I had made so many complains for service due to poor quality of your technical staff and this is such a useless product. After buy of six month Membrane and filter has been chocked but it has been changed by kent because our product in service time limit.
In oct 2012 month we have again complain for low water supply, one of your technical staff visited our place and make a formal service of product even problem was remain same after his useless service again I made a complain in same month for repairing and special requested for any technical expert . You have sent a new technical person he was poorer then last one. He clearly told us if your filter is choke we will not cover in warranty. He must with the fact that filter and Membrane is completely chocked but he did not tell us, rather make a time pass arrangement in machine just to pass our warranty time. On 9th nov our warranty has been expired after several reminders in OCT last week and NOV first week not a single technical staff the machine.
Now on last Saturday we again lock a complain for AMC and lat day a technical staff visit our place he told us membrane and Filter is chocked Rather this was happen in warranty time your technical staff just make a time pass arrangement for making warranty time expire.
Now he was claiming for Rs. 3000/- for the same, he has checked the machine now from the last day it was leaking internally rather we have rejected to change the part till the time we spoke with any seniors. He gave me a number which was switched off half day then no was picking up the call Such a poor and pathetic services. No one is bother for client problem I suppose Kent is only insisting for sales not for after sales service.
Well I will not gono change my parts because it was company responsibility to change the product when it was out of order in warranty time rather to make a time pass arrangement. We are not free to call every day a technical guy for service. I am really pissed off with the product on the time of sale Kent claims it is a product which will work on Ground water effectively rather then other product of the market, now in one year 10 times it was out of order is this the product.
No one is ready to listen the client complain neither the poor and illiterate/un professional technical staff neither their seniors.
Regards
Deepak
In a one year span I had made so many complains for service due to poor quality of your technical staff and this is such a useless product. After buy of six month Membrane and filter has been chocked but it has been changed by kent because our product in service time limit.
In oct 2012 month we have again complain for low water supply, one of your technical staff visited our place and make a formal service of product even problem was remain same after his useless service again I made a complain in same month for repairing and special requested for any technical expert . You have sent a new technical person he was poorer then last one. He clearly told us if your filter is choke we will not cover in warranty. He must with the fact that filter and Membrane is completely chocked but he did not tell us, rather make a time pass arrangement in machine just to pass our warranty time. On 9th nov our warranty has been expired after several reminders in OCT last week and NOV first week not a single technical staff the machine.
Now on last Saturday we again lock a complain for AMC and lat day a technical staff visit our place he told us membrane and Filter is chocked Rather this was happen in warranty time your technical staff just make a time pass arrangement for making warranty time expire.
Now he was claiming for Rs. 3000/- for the same, he has checked the machine now from the last day it was leaking internally rather we have rejected to change the part till the time we spoke with any seniors. He gave me a number which was switched off half day then no was picking up the call Such a poor and pathetic services. No one is bother for client problem I suppose Kent is only insisting for sales not for after sales service.
Well I will not gono change my parts because it was company responsibility to change the product when it was out of order in warranty time rather to make a time pass arrangement. We are not free to call every day a technical guy for service. I am really pissed off with the product on the time of sale Kent claims it is a product which will work on Ground water effectively rather then other product of the market, now in one year 10 times it was out of order is this the product.
No one is ready to listen the client complain neither the poor and illiterate/un professional technical staff neither their seniors.
Regards
Deepak
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