[Resolved] Kent RO Water Purifier (Grand) — SMPS(Adapter) repeated failures & Kent officers not attending to find reasons and preventions to rectify the defects for the last 4 years.e

slgupta45

from Bulandshahr, Uttar Pradesh

Address:

Jaipur, Rajasthan

I am a qualified Mechanical Engineering graduate with 36 years experience in PHED. I got installed a KENT GRAND MINERAL RO M/C No[protected] in Nov/Dec2006 through dealer of the Co. at Jaipur.Since then the SMPS(Adopter) of this purifier getting frequent failures which I had to get replaced by paying every time high cost of new Co's adopter and high service charges in addition to stopping the water supply. On repeated requests to Company, the competent Company Officers are not attending to find out reasons of such frequent failures and rectify so that at least now on it can be prevented.
I am shocked to experience that none of the officers contacted cared to my grievances.The officers namely: Mr Mukesh,Mr Amit Sahay, Mr Vinod K, Mr Deepak Sharma at Jaipur were repeatedly informed of frequent failures and Mr Pranay at NOIDA Head Office informed but my complaint still remains causing me to frequently paying for SMPS and service charges to the dealer which is like action of cheating or carelessness of the Company and I am finding no solution except approaching you.

S.L.Gupta
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

kamalakakanta rakshit

from Mumbai, Maharashtra

kent grand + mineral RO water purifier — Frequent and repeated breakdown

I had installed the water purifier in the month of June,2009.Just after one month,the unit got disordered and since then frequent and different repeated breakdown of the unit is going on.It was informed in written document to the company[KENT RO system ltd.,Noida,Uttar Pradesh} in 26th July,2009 asking for replacement of the unit by a new one.But the company has not responded to request. The dealer frequently attends the breakdown,makes it okay for a few days but again it gets breakdowned.In such a way the dealer will cover up the warranty period of one year and I will be in trouble after the warranty period.Hence,I request you to look into the matter and solve our problem.I expect an early action on this matter.

Kent RO Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr. Gupta

We have forwarded your contact details to our service team. We will contact you soon and resolve your query swiftly.

Regards
KENT RO Systems Ltd.

Kent RO Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr. Gupta

As per the feedback from our service team your grievance has been resolved. In future kindly mail us at [protected]@kent.co.in or [protected]@kent.co.in to enable us to resolve your grievance at the earliest.

Regards
KENT RO Systems Ltd.

Shruty Shah

from Pune, Maharashtra

I have installed Kent Water Purifier and very much disappointed by the services Mr. Bafna is offering. For collection of AMC charges they are very puctual but at the time of our issues they dont entertain. Its more than 1 month I had complainedabout overflow problem but no one did turn up and now the smps is gone. They are charging me Rs 950 for the same . Why am I supposed to bear this expense?? Please help me if some one can!!!

Shruty Shah
[protected]@hotmail.com
[protected]
Pune