[Resolved] Kent RO Water Purifier — Extremely Poor After Sales service

sanchadha

from Delhi, Delhi

Address:

South Delhi, Delhi

Dear Sirs,
I had purchased the latest model of KENT RO System on 16tyh Jume 2009. The appliance stopped working on 9th July 2010 and I lodged a compaint with their customer care on[protected] which was accessed with great difficulty at 9.15 A M on 10th July 2010. The complaint No given was 445857. When I again tried to enquire on the visit of their technician I was informed that I should be prepared to pay Rs 300 for visiting chargs to which I readily agreed. Even after this no body turned up. Now I am told that unless I opt for an AMC the visit would be further delayed. This is completely unethical but I seem to have no recourse

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Kaushik Das

from Mumbai, Maharashtra

Kent Water Purifiers RO — Poor after Sales Service

Poor service, inefficient Technical Person, unnecessary huge charges of Product servicing and Company has no focus on customer satisfaction.

Mr Kaushik Das
Kestopur, Kolkata 101
[protected]

kalamkar

from Mumbai, Maharashtra

i purches kent water purifier in last from pune year, it has too much maintenance time to time, After lodging complaint there is no responce from the service dept.I had also done AMC for the same but nobody take any responsibility about servicing, I suggest to customer dont purches this product.as i thrown away the product and purches Aqua guard product.

mani_salem

I agree as I am also facing the problem with Kent RO with tha after sales servie. R. Manikandan, Salem, Tamilnadu