[Resolved]  Kent Ultra Uv Water Purifier — No response from company for servicing complaint

I had purchased Machine No. KA[protected] on 08/09/2007. As the labels on the machine indicate, the sediment filter and activated carbon filter needs to be changed after 1 year. So I duly called the KENT RO office at 26354580/81 both numbers to have a technician sent over to check and replace the filters. After several tries I finally got through and lodged my complaint, only to find that though a complaint number was issued, no technician came in response to the call. This happened a few times and so far I have called and logged my complaint some 5-6 times in the past 1 month. The latest complaint number issued to me was 382 on 14/10/08.
This is really pathetic after sales service. I truly regret having bought this product and though I am stuck with it now, I will actively discourage others from buying this water purifier. Their rivals offer far superior products and after sales services.
I hope someone at the company sees this complaint and does something about it, before this appears in a newspaper.
Sunita S.