[Resolved]  Kent Uv — Refund the amount of Rs. 750/= with interest within one week.

Address:

Mumbai Suburban, Maharashtra

April 5, 2010

Kent RO Systems Ltd.,
105, Laxmi Plaza,
Laxmi Industrial Estate,
Off Link Road,
Adhere (W), Mumbai 400 053

Kind Attn: Mr. Surendra Gupte
Dear Sirs,
Renewal of AMC – 2009-10


I have renewed my AMC for Kent Water Purifier in the month of November 2009 vide cheque No. 11478 for Rs. 750/= . The cheque was cleared on 8.12.2009 but till date none of your maintenance personnel have visited us in spite of several reminders. I have complained on 9th March and again on 31st March 2010 the complaint No. being[protected].

Each time I have complained I have been informed that the person would be visiting the next day, but so far nobody has turned up. When I enquired again, I was told that the maintenance personnel has visited my place whereas nobody has come to my place.

When I called up Mr. Anil, Kent Service, today, he has not given proper information. In addition, he has been very rude in his reply. If you are not interested in servicing the Kent water purified, I would request you to kindly refund the amount of Rs. 750/= with interest within one week failing which I will be forced to take Legal, civil/criminal action against you. While renewing the contract your Delhi Office had promised that monthly maintenance will be carried out and I would not have to call up the office to remind them.

I tried to contact Mr. Gupte on his mobile who did not receive the call. When I called up the Office I was told that he has gone to Sales Office. I was asked to provide my mobile No. and was told that he would be contacting me. I have provided the telephone twice but have not heard from him so far. Again I called up Sales Office when I was informed that he is available only at the Service Centre.

Your early action will be appreciated.



Yours faithfully

Vinod G Satpute

R.N.A. Colony-II, Bldg. No. A-10, B-
Wing, Flat No. 302, R. C. Marg,
Vashinaka, Chembur, Mumbai.
400074.
Mobile: [protected], [protected],