[Resolved]  Kent Water Softner — Defective Kent water softner Equipment not installed properly by the company.

I live in Dhakauli Zirakpur where the residential water supply is through bore water and the hardness and TDS levels in water are very high. After a Kent promotion in the area, we decided to buy the softner which they promised will remove all the hardness. I also checked on Kent website and after verfication I purchased KENT Water Softner on 25 November 2008 worth Rs. 49, 000 through local Kent Sales representative Mandeep Singh, (Industrial Area, Chandigarh). Mandeep took Rs. 10, 000 in cash as advance payment 2 weeks before the equipment was delivered to me.

He provided no receipt for this advance payment and despite of my repeated requests, he did not arrange for a technician's visit at my residence to check whether it was feasible to install the softner and what all preliminary plumbing/electrical arrrangements had to be made for installation of the softner.


On Nov 25th, the equipment was delivered and a warranty card provided to me. It was installed by a Kent technician from Delhi, Mr Pathak. When i asked the technician about the hardness check in water, he told me that the proof that hardness is now removed from water is that when i wash my hands the water will feel soft. Inspite of my asking for a technical/fool proof evidence ( such as any hardness check meter) he asked me to jus assume that now that the softner has been installed, there will be no hardness in water. He said that the machine will start providing soft water only after 2-3 days of installation.
Besides, he did not provide any instructions on how to operate this device. He asked us to add 15 kg of desi salt crystals to the softner and that 15 kg of such salt should be added to the softner every 15 days.

However, on the 3rd day after the salt was added for the first time, we found that there was leakage from the softner and that there was no salt in the machine. We immediatley contacted Mr Pathak and the local distributor - Good Deal Sales ( who had delivered the softner to us) on phone. Pathak in response asked us to add 2 buckets of water to the softner. In the meantime, a person from Good Deal Sales also arrived and he added 4 more buckets in addition.

The manual on the other hand instructs that at any given time the water level in the container with salt should be 1 inches.

At the same time, nothing was done about the leakage from the softner. even after several requests Kent is not paying any attention and we are clueless. We have made several calls to Mandeep, Prashant, local distributor but no one is ready to help! i'm really feeling harrassed after buying this ezpensive softner & its not working fine.

Please help ASAP!



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