Koovs.com — ISSUE WITH PURCHASE OF A BLACKBERRY MOBILE PHONE FROM KOOVS.COM | |||
Hello there, people this is the email i sent to koovs.com and this is their reply.....they never followed up just faking promises.....please if you all are filing a lawsuit or something iconsider me too.....i have been duped too. below their reply is my email despite several calls & emails there is no response.why they have given the support number when they dont have to provide support !!! koovs commented on Jul 29, 11 Dear Customer We have forwarded the issue to the concern person. We will revert back with a positive response as earliest. Thanks & Regards Koovs Team ASIF published on Jul 28, 11 Bangalore,560078 [protected]@soon.com 28th July 2011 Koovs Marketing Pvt Ltd No.898/3, Opp. IBP Petrol Bunk 80ft Rd, Kormangala 6th Block Bangalore, India 560095 Telephone: +[protected] Dear Koovs.com Re: KV[protected]Order # 92538(account id [protected]@soon.com)) On (date), I bought a Blackberry 8830 Mobile at koovs.com with coupon id KV[protected]Order# 92538). Unfortunately, your product (or service) has not performed well because I haven't been able to connect to the internet using the GPRS technology of the above mentioned phone,which was primarily the main reason to purchase the phone. I am disappointed because on your website it clearly mentions under Features Available : Wireless Email, Corporate Data Access,MMS etc. but I’m unable to use it as the phone is not being recognized by the network I contacted my network’s customer care department & configured it the way it should be but unfortunately the serial number on the unit is not being accepted/hidden by/from the network. To resolve the problem, I would appreciate your prompt response & appropriate decision as u may see i have made other purchase too. Enclosed are copies of my records i.e the coupon ID which i have included for your reference. I look forward to your reply and a resolution to my problem and will wait until 4th august 2011 before seeking help from a consumer protection agency. Please contact me at the above address or by phone at +91-[protected]. Sincerely, Mohammed Asif Enclosure(s) Was this information helpful? | |||
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+91 12 4677 0000 [Regd Office]
House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
Dear all, I do not know what is ur experience buying stuffs from online sites but after doing many transactions with many sites, I can only say that be careful while choosing ur online stores.
First of all, do not do any big amount transactions and if you do any big transactions, order them on the basis of cash on delivery.
In the past, I have done online transactions with flipkart, flipgraph (coinjoos now), Indiaplaza, infibeam, nbcindia.com, bookadda.com, letsbuy etc.
The services of all were great except Indiaplaza. The Flipkart was the best. I am sure flipkart remains as number one and my prediction is that these new comers will vanish within few months/years after grabbing some big orders if we are not careful.
Personally, I can trust only flipkart.
However, I thought I will give a try to koovs.com as I had never transacted from here. I ordered a good worth 800 Rs. almost 8 days back where they had promised that I will get the goods within seven days.
I paid the amount by credit card and I think I did that mistake. Thereafter, there is no update on the shipping and delivery. I am yet to get the goods. When I check their site after logging into my account, I can see what I bought but there is no updates regarding whether
it has been shipped or when it will be delivered.
I contacted them many times in their mobile number given at their site but the mobile number [protected] is switched off all the time. I called up their landline number
+[protected] but no one picks up the phone. They do not even have an answering machine if they are closed on any day or time though they claim they are
24 hours working. I called them up on week days and weekend days but no response from their side.
I do not know what do they think? Do they think that they can sustain their business in this competitive market by providing this kind of service?
The way the landline was ringing and no one was picking up the phone made me to think that they have converted their common room in one BHK to an office and started their business but I am sure
they gonna fail soon.
I want to know from friends how is Ur experience shopping from koovs.com? Did you guys face any such problems before?
What options I will have now? I am thinking to wait for few more days (2-3 days) and if they do not respond, will file a criminal complaint FIR under IT Act. I am not sure if I take these steps or not but
I am hugely disappointed with their service and will never shop again with Koovs.com. I am learning day by day and my experience is ‘Try to always do shopping on CASH ON DELIVERY BASIS unless you trust the website completely like I do flipkart.com’.